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Southbank Dodge Chrysler LTD - Service Centre

Ottawa, ON

4.7
543 Reviews

543 Reviews of Southbank Dodge Chrysler LTD - Service Centre

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January 27, 2023

Took my Wrangler in for servicing and was extremely please with their service and timeline in getting it all done! Dan answered all my questions so I understood everything they would be servicing. More

by Mpostlewaite
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Southbank Dodge Chrysler LTD responded

Thank you for your kind words. i will let them know. Rodrigo Brand Customer Relations Manager

January 26, 2023

Excellent service & staff. Seven years of going to South Bank and no complaints. Would definitely recommend to others. More

by dennis.Barban
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Maheux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Southbank Dodge Chrysler LTD responded

Thank you Dennis. Our staff strives very hard every day to keep our clients happy and well informed. Rodrigo Brand Customer relations Manager

January 25, 2023

Personal, friendly service and they take time to listen to their customer's needs and offer solutions relevant to the issues. More

by malph
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Southbank Dodge Chrysler LTD responded

Thank you Malph for your nice words. I will pass it on to Dan. He will be very happy to hear of it. Rodrigo Brand Customer Relations Manager

January 19, 2023

Excellent service… Open on time, courteous and knowledgeable service tech… Successfully completed all work on the docket… Truck was ready on time… Runs like new! Thank you! More

by zweerm
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Cote
Jan 20, 2023 -

Southbank Dodge Chrysler LTD responded

Thank you for your great review. I will pass it on to the staff. Rodrigo Brand Customer Relations manager

January 18, 2023

The Service team at Southbank Dodge/ Jeep are the greatest. I have never been to a car dealership who prides themselves in quality and effective service the way they do here. Their approach is genuin More

by Godfreydave
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ and GUY
Jan 20, 2023 -

Southbank Dodge Chrysler LTD responded

Thank you very much for your positive review. We are very glad to hear that your problem was solved in a timely manner. I will pass it on to the staff, they will be very happy to hear of it. Rodrigo Brand Customer Relations Manager

January 17, 2023

Have been dealing with them for yrs but lately service is not up my expectation. More

by Iman
Recommend Dealer
No
Employees Worked With
Ala Alqasem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Bond
Jan 20, 2023 -

Southbank Dodge Chrysler LTD responded

Good Morning Sir. We are sorry to hear of this. Would it be possible for you to call me at 613-731-1970. I would like to know exactly what transpire. Rodrigo Brand Customer Relations Manager

Jan 20, 2023 -

Iman responded

Goodday, Sorry was busy at work, will call on Monday morning. I assume you off on the weekend. Thanks and have a great evening

January 11, 2023

Service department is fantastic, very friendly and helpful. Dan O'Neil, You Rock! GREAT JOB EVERYBODY! More

by Andre
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2023

I have been dodge from the time I started driving &south bank has been the best dealership I have ever delt with for purchasing or service on my vehicles they have been upfront and awness More

by randy
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2023

Friendly attentive staff at service listen respectful take their time to review and clarify. Live now that we get a text meaaage to let us know when vehicle is ready great place. Also I always enjoyed th More

by Ursula
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Southbank Dodge Chrysler LTD responded

Thank you Ursula for taking the time to review our team. This is the only way for us to get better at what we do. Rodrigo Brand Customer Relations Manager

December 20, 2022

Very slow service took 2 1/2 to have oil change done. I would recommend appointments and not first come first service. This is not the first time I’ve had to wait this long ti have an oil change. More

by needle_70
Recommend Dealer
No
Employees Worked With
Madeleine O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Maheux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Southbank Dodge Chrysler LTD responded

Good Morning. We are sorry to hear that you had to wait longer than expected, Unfortunately this time of year has turned out busier than usual. Hopefully on your next visit we can provide you with quicker service, once again we are sorry for the delay. Rodrigo Brand Customer Relations Manager

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