Sherwood Park Chevrolet

I had an amazing experience at Sherwood Park Chevrolet! Last October 2013, I wanted to buy a new car and I knew what I wanted. I was very interested in the 2014 Chevrolet Diesel Cruze. I thought that I was Last October 2013, I wanted to buy a new car and I knew what I wanted. I was very interested in the 2014 Chevrolet Diesel Cruze. I thought that I was coming into the dealership to order and get in line to purchase one of these cars as they were in high demand and sold out everywhere. I spoke with Jason Ruffle and Tomas Lastovka about purchasing one of these sought after cars. When I arrived at my scheduled appointment, I was shocked that they were able to bring in one of these cars! Surprise! They gave me an exceptional price even though they did not have to and I felt my trade in value for my car was very fair! They made it worth my while to drive 2 hours into the city with my old car and drive away with a new diesel Cruze. However, upon returning home, there was a mistake discovered. I wanted Navigation and it was very important to me. I thought “fully loaded” meant Navigation was included. This was never communicated by either party and was discovered after the deal. I called Jason to ask what could be done about this issue. After a few days, he told me that I could keep driving this car and a new one would be ordered in with Navigation for me! I was soo happy with this offer! I was even able to order the exact color I had my eye on; Ray Blue! And as promised, I did get my new car only a few months later with Navigation! I am so impressed and happy. Thank you so much Tomas and Jason for going above and beyond! I LOVE my new car! The entire team at Sherwood Park Chevrolet is amazing! From front desk, to sells, to finance, to service, you made my experience the best car buying experience to date! I was even asked to do a radio commercial later for Sherwood Park Chevrolet. I say my name in the radio ad so if you hear it, it’s genuine! More

I know when you have a vehicle repaired it can get expensive but I find dealing with Shelia Wilson makes this experience a whole lot easier to deal with. I find Sheila to be very courteous and friend expensive but I find dealing with Shelia Wilson makes this experience a whole lot easier to deal with. I find Sheila to be very courteous and friendly and I love the fact that she knows a lot about vehicles. My sister and her husband deal with Sherwood Park Chev as well and they are very happy with Sheila and the service she provides. More

I give high praise to Danny Greenbank for making my I give high praise to Danny Greenbank for making my recent buying experience such a positive one. Danny is a very professional, friendly and knowledg I give high praise to Danny Greenbank for making my recent buying experience such a positive one. Danny is a very professional, friendly and knowledgable product specialist. Customer service is so important in such a highly competitive industry and it quickly became obvious to me, as I began to negotiate on a new vehicle, just how committed Danny is to his customers. From first contact via email throughout the remainder of the entire buying experience, which evolved over several weeks, Danny was always a pleasure to deal with. Returning my calls and responding to my messages, even weeks after I took delivery, I sincerely appreciate all your efforts. Thank you Danny. More

The customer service is excellent; Shawna is friendly, kind, funny, and an all-around pleasant person. Unfortunately, the mechanics themselves dropped the ball, returning my car before it was even fixed, kind, funny, and an all-around pleasant person. Unfortunately, the mechanics themselves dropped the ball, returning my car before it was even fixed, and then waiting two weeks before finally test-driving it to replicate the engine troubles. Through it all, Shawna continued to keep me updated and remained understanding, compassionate, and extremely helpful. I have a habit of bringing her coffee and Timbits whenever I visit, and will continue this tradition because she deserves it. Service of this quality is hard to find, and should be cherished when it is found. More

My boyfriend and I have nothing negative to say what so ever. The people were great, The service was great & the numbers were great. What more could you ask for? This is the second time we have purchased ever. The people were great, The service was great & the numbers were great. What more could you ask for? This is the second time we have purchased from Nicholson/Sherwood Park Chev and its always been a complete pleasure. Thanks to a great team. We will be back :) More

Brought my Ford Fusion in for detailing, and it came out cleaner than when I bought the thing. And fast too. It was like they dipped the entire car in soap, dried it off, and called me 45 minutes later. cleaner than when I bought the thing. And fast too. It was like they dipped the entire car in soap, dried it off, and called me 45 minutes later. The staff was very friendly and helpful. I now know 3 people who've purchased cars from this dealership and they're all happy with the buying experience. Let me say this: I'll be buying my next car from Sherwood Park Chev. More

I am very impressed with the level of service that I have received at Sherwood park Chevrolet. Shawna has been excellent very friendly, accommodating, professional, and a pleasure to do business with. I h received at Sherwood park Chevrolet. Shawna has been excellent very friendly, accommodating, professional, and a pleasure to do business with. I have already moved all my service needs over to this location. We own a 2010 impala and a 2014 silver ado. And will travel wherever necessary to get this type of service. More

I recently bought a new Corvette Stingray from this dealership, and was treated top notch by the three sales staff/managers I listed on this form. Some of the criteria I'm assessing won't apply to a dealership, and was treated top notch by the three sales staff/managers I listed on this form. Some of the criteria I'm assessing won't apply to all vehicles but are unique in that in this instance it's a summer-only car that was in very high demand as its the first year since a complete makeover of the Corvette. As you read more you'll understand why I'm saying this One example, the fact that it's a summer-only car it comes with high performance tires that can crack in the extreme cold. While the car was being transported to the dealership the tires did in fact crack. Zach pointed this out to me and added to bring it back in the spring and they will replace all four tires. Dealerships in the north who take deliveries of Corvettes during the winter also face the problem where the owner either might ask them to hold on to it indoors until the snow melts, or have it delivered to their house during the winter. Even if the dealer keeps your car indoors for the winter, the downside is that you can't see the car (as often) or show your friends, take pictures, etc. until the winter is over. Also some people might rub up against, damaging the paint interior by sitting in it with dirty shoes, etc. And not all dealers even have room to keep your car indoors for the rest of the winter. To avoid all this, in most instances the owner flatbeds the car from their dealership to their house (its about a $300-$400 charge though). Sherwood Park Chevrolet covered this charge for me, even though I know of other Corvette buyers who were not given this option (where the new owner had to pay the shipping fee themselves or take the risk of driving it home in the snow/ice). As the time to get the four cracked tires replaced is nearing, the dealership also offered to cover the $300-$400 flatbed charge back from my house to their shop instead of expecting me to drive it back. The owner's manual does say that the cracks are cosmetic only, so I would guess that GM is not including that shipping fee under their warranty coverage and instead they are covering it themselves as a favour to me. So in these two examples alone I saved $600-$800. On top of that they gave me a few extra perks that I wasn't offered before at other GM dealerships when buying a new car, worth about another $500-$600. They also sold me the vehicle at MSRP and no higher, despite that many dealers in Canada (and the U.S.) were charging MSRP + a premium of $5-$10k simply because they know they can, due to demand for the 2014 Corvette exceeding supply from GM. The communication was also great throughout the process, they regularly updated me with the status of my order, when it was built, when it was being shipped to them, etc. Finally, they could have easily sold out their allocation of 2014 Corvettes with only fully loaded 3LT models, and despite that I ordered a relatively base model they still gave me just as good service, made me feel I was being prioritized, and did not try to upsell me on additional options in a pushy way like some other salespeople do. Overall I would strongly recommendation Zach, Jason or Tomas to anyone who is purchasing a vehicle. More

Dino is incredible to work with. Timely, efficient, pleasant but most important honest and kind. The staff is great and the dealership really will do what it takes to earn your business. They really br pleasant but most important honest and kind. The staff is great and the dealership really will do what it takes to earn your business. They really bring back the true definition of customer service. Contact these guys and safe yourself time, money and a headache! Simply put - service done right! More

Danny Greenbank was an exceptional salesman. He is very knowledgable and will stop at nothing to give you the best deal he can. The whole staff at Sherwood Chev is friendly and actively try to make your bu knowledgable and will stop at nothing to give you the best deal he can. The whole staff at Sherwood Chev is friendly and actively try to make your buying experience a good one. More