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Sherwood Buick GMC - Service Centre
Sherwood Park, AB
149 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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149 Reviews of Sherwood Buick GMC - Service Centre
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June 24, 2016
Great Service Experience We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything that was needed.She even arranged a rental for us for the day since we are from out of town. The truck was done in a timely manner and everyone was great to deal with. They even washed it for us! After dealing with subpar service at other dealerships, this was a pleasant surprise! More
by Judi
Employees Worked With
Kathy, Derek Donnelly, Shawna Schinnel
Helpful June 01, 2016
awesome team this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere e this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere else! More
by fortsfavoritelawnguy
Employees Worked With
Other Employees :
Derek Donnelly, Garry Husak, Shawna Schinnel, Jason Roy, Rebecca Venables, Tim Paradis, Garry Pollock, Vanita Phoenix, Gord Guenette, Leo Langlois, Darren Ulan, Bruno Busse
January 10, 2016
Rebecca Vendables Our consultant/advisor was Rebecca. She was very professional, efficient and pleasant to deal with. She was prompt in providing information and was ve Our consultant/advisor was Rebecca. She was very professional, efficient and pleasant to deal with. She was prompt in providing information and was very knowledgeable about our concerns. She was great, Lloyd and Giselle oh, and picking up a clean vehicle was awesome! Nice touch! More
by yani@strathconacounty
Employees Worked With
Rebecca Venables
December 07, 2015
Extremely Overpriced and Horrible Customer Service Same part at Sherwood Park Chevrolet Dealership was $115.00 less. Jason in the Service Department offered the worst customer service I have ever expe Same part at Sherwood Park Chevrolet Dealership was $115.00 less. Jason in the Service Department offered the worst customer service I have ever experienced. I had changed the throttle body on my GMC Yukon Denali. Had to take it to service department the next day to have a computer re-learn done on it. They charged me for $178.00 for this procedure. I guess because we changed the part ourselves, they figure they need to get our money however else they can. Extremely disgusted with this dealership. I feel I was completely taken advantage of. Will never take my vehicle to this dealership again, and I Certainly will not be buying my next vehicle from here. More
by Tracy
Employees Worked With
Jason Roy
December 04, 2015
FRAUD & LIES? Took my 2005 GMC truck in on Thursday, December 03,2015 to have my HVAC blower looked into. I was told the blower motor connector was melted out and t Took my 2005 GMC truck in on Thursday, December 03,2015 to have my HVAC blower looked into. I was told the blower motor connector was melted out and the blower was seized. I was quoted $611.00 to repair with new pigtail and blower motor. I made a call and determined I could get these parts for less than $100 so I informed them they would not be making the repairs. I was charged $106.17 for the diagnosis. Their diagnosis didn't seem to make sense so while waiting for my parts I returned home and evaluated the situation. I inspected all plugs, took voltage readings of power supply to and from the controller/resistor and motor connection and bench tested the blower. ALL readings and tests were GOOD. Re-installed and connected all ORIGINAL parts and everything works fine. I have been too busy to return to the Dealer but will head there on Tuesday, December 08,2015 for the following; 1. To ask for my money back because the diagnosis they charged me for was wrong. 2. To ask why they attempted to get $611 from me for unnecessary repairs Their answers will determine what further action I will proceed with against this dealership. Note: proper testing, diagnosis and re-install took less than 20 minutes. Dealer charged 55 minutes for incomplete/improper diagnosis. More
by LINZ
November 22, 2015
Oil Change I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very Professional and Extremely well spoken and very Nice. Thank You . Doug More
by Doug
Employees Worked With
Catriona Keddie
June 05, 2015
great to deal with Dropped my truck off for service and was in and out quick, Rebecca gave me speedy call back with the issues and prices, very polite, a pleasure to dea Dropped my truck off for service and was in and out quick, Rebecca gave me speedy call back with the issues and prices, very polite, a pleasure to deal with. More
by supply1
Employees Worked With
Rebecca Venables
March 12, 2015
Good Job Shawna always does a great job of looking after my repair needs. From the booking of the appointment to calling me with the repairs require to pick Shawna always does a great job of looking after my repair needs. From the booking of the appointment to calling me with the repairs require to picking up. My experience is a excellent. More
by dguskjolen@gflenv.com
Employees Worked With
Shawna Schinnel
February 06, 2015
Custom Truck mud flaps fixed and tires replaced Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They went the extra mile and some. The whole crew and the sales people always were friendly and helpful. Much respect!! Love Ya all a Petersen GMC in Sherwood Park More
by Big Painter
Employees Worked With
Other Employees :
Cole & Teneal , Derek Donnelly, Michael Wetzstein
December 29, 2014
Poor Customer Service I could not receive any information about my vehicle because the service advisor was away, and the person covering for them was not available. Additio I could not receive any information about my vehicle because the service advisor was away, and the person covering for them was not available. Additionally, I was informed that there was a line up at this persons desk, and that they could not help me. Talk about lack luster customer service, we had been customer for over three decades yet things may change. More
by thor
Employees Worked With
Vanita Phoenix
