Sherwood Buick GMC - Service Centre

Went above and beyond Ordered a new Buick Encore that took a lot longer to come in than expected. Once we got the vehicle, Anthony Sponchia made the wait worthwhile. Afte Ordered a new Buick Encore that took a lot longer to come in than expected. Once we got the vehicle, Anthony Sponchia made the wait worthwhile. After straightening out some 'misunderstandings' we have received excellent service and Anthony has stood by his word to "take good care of us". Mike; the Service Foreman, went above and beyond to help us out with a problem we had with our block heater cord. It was all in a days work for him, but very much appreciated he took the time. I recommend Anthony Sponchia in the Sales department for purchasing a new vehicle. Mike, as well as others we've dealt with in the Service department have been very professional. More

Great experience. We were on our way to Alaska in our Suncruiser motorhome and noticed a ticking sound. We checked our warranty options and chose Sherwood Buick, GMC. We were on our way to Alaska in our Suncruiser motorhome and noticed a ticking sound. We checked our warranty options and chose Sherwood Buick, GMC. They were rather busy - it was June- & couldn't look at it for a day. We checked into a hotel and waited. Eventually, Mike Rochon gave us a call with the news that we needed a rocker arm & ball stud. We have a Workhorse warranty, so Mike needed to contact them to see what could be done. In the meantime, he found that our part was available in Toronto but it was "branded" as a GM part rather than Workhorse. Would Workhorse accept this?? ......saving us a great deal of time trying to ship from the USA? Mike was our hero as he did get the approval and as we had authorized air freighting the part, it arrived the next day. Mike knew we had a tight time frame to meet up with our Caravan group and he did it. Job done, in time for us to meet up with everyone! Thank you Mike! More

Service of Chev Avalanche My vehicle was brought in under warranty to address a warning message: Service Park Assist and to replace defective wheel rims . Ms Venables provided My vehicle was brought in under warranty to address a warning message: Service Park Assist and to replace defective wheel rims . Ms Venables provided excellent customer service in her friendly caring attitude and call backs to advise status of the work being done. All issues were addressed accordingly. More

I owned Dodge vehicles for that past 8 years and they were horrid to deal with this year so I found myself at your GMC dealership. I met CJ and he totally influenced the way I felt about your GMC produc were horrid to deal with this year so I found myself at your GMC dealership. I met CJ and he totally influenced the way I felt about your GMC product. He was very knowledgeable. We had an issue with the front end shortly after I purchased the vehicle and CJ took care of the problem along with the service manager. I have already used my free oil changes and for those service appointments everything was fine. This dealership would be recommended. More

I had service work done on my truck and initially had some concerns about resolving the problem with my starter as they could not reproduce the problem in the dealership. Derek Donnelly immediately got i some concerns about resolving the problem with my starter as they could not reproduce the problem in the dealership. Derek Donnelly immediately got involved and layed out a course of action to isolate the problem and to have it fixed. Derek's resolution of the problem was quick and exceded my expectations on how it was handled. I am very pleased with final outcome. More

I have three company vehicles, all GM products and the nature of our business means we put a lot of miles on. I have always brought them to Derek because I trust the recommendations that he makes for the nature of our business means we put a lot of miles on. I have always brought them to Derek because I trust the recommendations that he makes for the necessary service and I know that no unnecessary work is being done and I am receiving quality service and the best possible price. It has always been very simple to get in for service and the staff has been responsive. We also just bought a used Chevrolet from Petersen on Derek's recommendation as he knows what are needs are and when I mentioned we would need another truck he located this one and provided a link to the sales department to complete the deal. I am very happy with the service at Petersen and would not hesistate to recommend it to anyone. More

I must say that I cannot say enough about Derek and his team at this service center. Originally I had some issues with some previous service work and subsequently some more work required to make good an is team at this service center. Originally I had some issues with some previous service work and subsequently some more work required to make good an issue not previously fixed, but after sitting down and having a discussion with Derek about it he saw my point about the inaccuracies and made good on the costs for the repairs. Without a doubt Derek exceeded my expectations and delivered an honest and more than fair deal. As owner of my construction company, I am responsible for the future spending decisions and as a result of how my situation was handled this past week I will be recommending that our company purchase its vehicle replacements from this dealership. I have been waiting for the new 2015 GMC HD 2500 to come on the market to replace my 2007. I look forward to seeing this new truck next time I am at Peterson!! Our project manager requires a new vehicle and we have been considering the new GMC Acadia Denali for him. Thanks Derek, GREAT job!! Sincerely, Steven G Blue, President GCCI Canada / GCCI USA Group of companies More

Service was more then expected, after dealing with other dealerships for service. Repairs were done in a timely manner. I really like the tire storage program the dealership offers. dealerships for service. Repairs were done in a timely manner. I really like the tire storage program the dealership offers. More

I took our car in for an oil change and mentioned that there was an oil leak which I believed was from the drain plug from the last oil change and asked them to look it assuming that removing and replacin there was an oil leak which I believed was from the drain plug from the last oil change and asked them to look it assuming that removing and replacing the drain plug properly was a normal part of an oil change. I was later called and informed that the oil pan gasket and pick up tube gaskets needed to be replaced at a cost of $880 and further that the left front hub bearing needed replacing at a cost of $577. I asked for and received an email of estimate. On review I declined to have any work as the cost seemed excessive and I was not convinced that the work was actually required. I went to pick up the car the next day and was presented with a bill for $91.18 including labour of $74.38, shop materials of $9.67 and envionmental administration of $2.46. This was $36 more than the original oil change was to cost which was not done. Obviously I was not happy as I had not authorized any work and none was done other than look under the vehicle. I could not imagine how that could have required shop materials or environmental charges. I protested the bill. I was informed that as a techician had looked at it, I was required to pay. I did so under protest to retrieve my vehicle and left. This seems like piracy and very poor business practice. When the car was brought around it had greasy hand prints on a few locations around the hood even though no work had been authorized which required anyone to open the hood. This also seems poor business practice. I am not happy. I believe I was taken advantage of. We purchased the vehicle from Petersen's and used to be on very good terms with Al Petersen the previous owner and certainly never expected this treatment from this local business. I am also not done. I will be contacting the President, the Better Business Bureau, the Sherwood Park Chamber of Commerce and GM Canada. More