Sherwood Buick GMC

Don't buy any used car from here unless you know everything about the car you want to buy. They wouldn't let you any issues unless you could find out in the beginning. I purchased a 2018 BMW X3 3 everything about the car you want to buy. They wouldn't let you any issues unless you could find out in the beginning. I purchased a 2018 BMW X3 30i from Sherwood Buick GMC in December 2025. I am writing to formally express my serious concerns regarding multiple undisclosed mechanical issues and missing components that were discovered shortly after the purchase of the vehicle. Only a few days after taking delivery of the vehicle, I discovered that the blind spot detection system was not functioning properly, and the vehicle also had a coolant leak that triggered a low coolant warning. The dealership agreed to cover the initial repairs through BMW service. However, only a few months later, the coolant warning returned again, and I was forced to pay nearly $1,000 out of pocket for additional repairs related to the same issue. More concerning is what I later learned from the BMW dealership. During the repair inspection, BMW technicians found engine oil leaks in three separate locations. I was later informed that these oil leak concerns had already been reported to Erik, the General Manager, during the first repair visit in January. Despite this, the issue was never disclosed to me, nor was any repair authorized. Recently, another serious issue was discovered. A friend helping me inspect the vehicle noticed that the engine cover and the lower center underbody cover were both missing from the vehicle. These are not cosmetic parts — they are important protective components designed to shield the engine and underbody from water, debris, and road damage. I contacted BMW service directly, and their Service Manager, Mike, reviewed the original repair video from January. He confirmed that the vehicle already had both covers missing at that time, meaning the dealership was aware — or should reasonably have been aware — that these components were absent before or shortly after the sale. What troubles me most is not simply that the vehicle has problems. I understand that a used vehicle may require maintenance. The issue is that important known problems and missing components were apparently not disclosed to me, while I was left to discover them gradually and absorb the repair costs myself. When I raised concerns previously, I was told: “You bought a ten-year-old car. These issues are normal. More issues will come. You should buy a newer vehicle.” I find this response unacceptable from a dealership that promotes itself as “Canada’s #1 GMC dealership.” Customers should reasonably expect honesty, transparency, and proper disclosure regarding known mechanical issues and missing parts at the time of sale. More

Will not respond to any communications after the sale. Not very good at explaining everything through the process Not very good at explaining everything through the process More

We had a fantastic experience at this dealership and wanted to recognize Haris for his outstanding service. He is professional, approachable and genuinely focused on helping customers. He took times to wanted to recognize Haris for his outstanding service. He is professional, approachable and genuinely focused on helping customers. He took times to answer my questions, explained options clearly and made sure we felt comfortable and confident in our decision. Great customer service and support! I would highly recommend this dealership and Haris to anyone looking to purchase a new vehicle! More

This was my worst experience at one dealership ,with an arrogant Finance manager Reid Lessard , and sleazy salesman Tyson Weber . We had to ask him to go trough on the equipment \ options . arrogant Finance manager Reid Lessard , and sleazy salesman Tyson Weber . We had to ask him to go trough on the equipment \ options . More

Our best experience ever for the entire sales process in over 50 years. Mikaela, our sales associate was wonderful, prompt responses to requests for information on the Envision Avenir we were dealing on, ve over 50 years. Mikaela, our sales associate was wonderful, prompt responses to requests for information on the Envision Avenir we were dealing on, very personable, honest, and forthcoming. Jade Siffledeen who handled the finance end also bent over backwards for us explaining everything in detail and helping us with add-on packages and getting us the best deal possible. The service department personnel were great as well, both the service writer we dealt with and after purchase of the vehicle made room for us on a holiday to check on a strong odor concern that turned out to be just undercoat curing. Jade Melnychuk, sales manager and Liane Menzel, finance manager, were most helpful in all our dealings with them. More

Very good dealer. Very good service . I recommend 100% . Thanks for everything. I wait for my gift. Very good service . I recommend 100% . Thanks for everything. I wait for my gift. More

It was huge kinda like a mall, nice people and fast paced environment. My sale people were really helpful in everything it was awesome. environment. My sale people were really helpful in everything it was awesome. More

I had a great experience with Irvin he was understanding and accommodating with getting me into a new vehicle and getting rid of my broken down old one . And making sure it was all in my budget . thanks aga and accommodating with getting me into a new vehicle and getting rid of my broken down old one . And making sure it was all in my budget . thanks again Irvin , I will definetly be using Buick GMC Sherwood park in the future More