Called in to schedule first service for my new truck. Say in a perpetual cycle of bank back to the reception because no-one in service could be bothered to answer the phone. After a few times of this, I got reception yet again who told me “hopefully” someone would answer this time. When I tried to respond, the employee “Diane” simply yelled over me. When told that she should proceed, whatever I had to say was obviously less important, “Diane” laughed at me. Then Diane told me that they were understaffed. When I responded, again respectfully, that her staffing was not my problem and that I ensured adequate staffing at my workplace, Diane yelled over me and stated “I don’t have to listen to this” and slammed the phone down.
I have a truck that needs first service, and it appears Smith isn’t prepared to do the service that’s “Free”.
Sigh. Maybe GM will buy it back and I can get a dodge, ford, Nissan, Toyota. I’m told you can get them serviced.