Ontario Chrysler Jeep Dodge Ram

Vehicle not ready at delivery and damage to vehicle !! To begin this is the second Ram I purchase from Ontario Chrysler ! The first experience was fantastic #1 !! This experience started great and then tur To begin this is the second Ram I purchase from Ontario Chrysler ! The first experience was fantastic #1 !! This experience started great and then turned sour very quickly. First upon getting to dealer on day of delivery( which I contacted earlier in the day) I am met by the salesman whom has no idea why I'm there! As I proceed to tell him I'm picking up my new truck I get told it's not ready because no one informed him I was t be picking it up! At witch time I proceed to tell him the deal is over as came 45 minutes away in the evening to pick it up. At witch point the dealership went into chaos promising me they'll have it ready right away!!! After approx 45 min I then get told that the few small request I made were not completed ( removal of running boards,decal and tonneau cover) I was then given two choices of taking it and returning(45min away one way) or them delivering it to my house! After choosing option two I proceed to go over vehicle for any damage what so ever(15min worth of looking) it was spotless except one chip on handle witch I was told would be repaired. The next day vehicle was delivered(5hours late)! I inspected my truck again to find damage on my bed(dent and scratch)!! After several messages and phone calls to which some were and weren't returned, the solution I requested of having vehicle repaired locally(dent wizard) instead of dropping off truck again or having my truck picked up and delivered again do to the inconvenience and mileage for a $125.00 repair on a ($50000.00) truck! I believe I wasn't to demanding as I believe for all the effort and time this problem could be resolved easily! Take my comments as you wish and my experience as you may, I am paying for my own repair now and want absolutely "nothing" to do with them, to bad for this experience but customer service is suppose to be #1 no matter what!!!!!! More

These Guys Can Sell Cars!!!!!! Great experience this last Saturday watching my husband purchase the car of his dreams! Thanks guys for making it all come together. Ontario Chrysler Great experience this last Saturday watching my husband purchase the car of his dreams! Thanks guys for making it all come together. Ontario Chrysler has come through again! More

#1 Dealer in Canada in Sales & Customer Service Have purchased 3 vehicles (2014 Dodge Caravan, 2011 Patriot, 2009 Patriot) and sales/customer services have been exemplary and 1st rate over multiple Have purchased 3 vehicles (2014 Dodge Caravan, 2011 Patriot, 2009 Patriot) and sales/customer services have been exemplary and 1st rate over multiple visits with the vehicles for various forms of maintenance/repair. Anthony Italiano has always been upfront, efficient, fair, and a consummate professional with respect to communication, follow-up, and trouble-shooting with the customer. I have complete trust and confidence in the work that the dealership has performed in the past and in the future. Matteo Piemontese More

Great place to take your truck Brought my truck in for service, was very busy so I left my truck for the day. Got a call around lunch time, let me know what I needed to get fixed a Brought my truck in for service, was very busy so I left my truck for the day. Got a call around lunch time, let me know what I needed to get fixed and found a few other things I didn't know about. Got a shuttle around 4 and out by 5. They even managed to wash it for me. Great people and great experience. More

Can always count on them Everyone there is amazing. From their service advisers to the shuttle drivers. Friendly and knowledgeable. Their prices are fair and their staff is Everyone there is amazing. From their service advisers to the shuttle drivers. Friendly and knowledgeable. Their prices are fair and their staff is honest Would not take my Jeep anywhere else. More

Very Bad Customer Service Hello, Just wanted to submit my frustration. Even though I have been a Dodge customer for the 11 years - I have dodge Caravan SXT 2003 model an Hello, Just wanted to submit my frustration. Even though I have been a Dodge customer for the 11 years - I have dodge Caravan SXT 2003 model and Dodge journey 2012 model, it has always been a problem when I call the service department. They are not all all cooperative and anything and everything is a problem and it is really frustrating as a result at times I have to take the car to service somewhere else just because the dealer service did not cooperate with the same. At time we understand it is a problem, but never I had been in a situation where I was happy to take the vehicle to the service station. Not to say, the vehicles are great and am happy with the same and hence we keep on going and buying Chrysler and buy their vehicles.Great vehicle to Drive.but horrible experience with Service. More

Excellent salesman I met a great salesman at this dealership; even though i did not buy anything but he took the time to explain lots of things and options about the car I met a great salesman at this dealership; even though i did not buy anything but he took the time to explain lots of things and options about the car type i was looking for. thanks very much and I hope I deal with you in the future More

Purchased Dodge grand Caravan. excellent customer service nice environment and sales guys are awesome specially Walid Hassan. I am very happy with the service and I will definitely excellent customer service nice environment and sales guys are awesome specially Walid Hassan. I am very happy with the service and I will definitely recommend my friends and family member. More

Outstanding and professional customer service I would like to say a big thank you to Henry, who was very friendly, accommodating and concise with the various options available for our vehicle purc I would like to say a big thank you to Henry, who was very friendly, accommodating and concise with the various options available for our vehicle purchase Henry was courteous and took time to explain in detail all the facts and when we told him we were on a budget, he was able to work with us to find a deal that was very suitable to my family. I am grateful for his assistance together with the team at your dealership for your service and will surely be recommending friends and colleagues to visit your dealership in the future. Please keep up the amazing work. Cheers More

Most understanding willing to help I went in not knowing what to expect or how understanding and willing the team at this dealership is especially Sonia B. She took the time to sit and I went in not knowing what to expect or how understanding and willing the team at this dealership is especially Sonia B. She took the time to sit and listen no matter how ridicules my questions where or what a deal I was hoping to get she lead me through and in the end gave the best deal I could ever expect and I must truly thank her for it because now I own and drive one of the nicest trucks on the road thank you Sonia and staff for a wonderful experience yours truly Paul T. More