Northstar Ford Calgary

Exceptional Customer Service and a Very Satisfied Customer I have been experiencing an intermittent noise coming off the front of my vehicle for 2-3 years now and each time I brought the vehicle into the deale I have been experiencing an intermittent noise coming off the front of my vehicle for 2-3 years now and each time I brought the vehicle into the dealership, they were unable to detect it. My truck's bumper-to-bumper warranty has now expired and the vehicle making this noise much more frequently now. I spoke with the service manager, Rob Meade, and he asked me to setup a road test appointment with his lead mechanic, Damian Banick. Of course, the morning I came in for my road test, the truck was not making the noise, but as soon as Damian and I road tested it, the noise was faint but he could hear it too and he knew exactly what component must be causing the problem. Damian checked my vehicle in for service that same day, they diagnosed the problem and replaced both wheel hubs under warranty and also dealt with a minor pinion seal leak at the same time. I was able to pick up my repaired vehicle the same day, everything was covered under warranty, and most importantly, the annoying noise is gone. This is a great ending to a problem that had been going on for the past 2-3 years. Thanks guys! More

Service under warranty Great dealership run by people who care. I have not had a bad experience here from sales to service. Repeat customer on my second F150 from Northstar. Great dealership run by people who care. I have not had a bad experience here from sales to service. Repeat customer on my second F150 from Northstar. Would really like to see a drivethru oil change added here. More

Service The only good thing about this location is Nichole McGowan. I will never come back for a service here again. I don’t know a lot about vehicles and in The only good thing about this location is Nichole McGowan. I will never come back for a service here again. I don’t know a lot about vehicles and in that case the staff should be helping educate not trying to sell products for their benefit in spite of it. More

Vehicle damaged - again The time needed to have my windshield replaced (by warranty) was quite quick and the service advisors I dealt with were very friendly and helpful. Thi The time needed to have my windshield replaced (by warranty) was quite quick and the service advisors I dealt with were very friendly and helpful. This is the only reason that this is a 1 star rating. However, I have to say that I'm incredibly disappointed in the shape my car was in when I picked it up. This is the second time that I've had a vehicle experience "lot damage" while in the care of NorthStar. There was very visible door damage on my front passenger door. This is something I would have expected that someone would have made note of when the car was "washed". On top of that, the car had massive dirt streaks over the hood and windows. Incredibly disappointed. I did let the person who was at the pick-up window know. She offered to have a supervisor come talk to me but I did not have the time to wait. She said that she would have someone call me....and I still haven't heard anything. To be honest, with how incredibly difficult it was to have this dealership repair damage done to my mustang in the last instance, I don't want to suffer through another bout of recrimination about how the dealership is not responsible for "lot damage" and how I can't prove that it happened while in their care. More

very good services, friendly service, good shuttle services. i left my truck at the dealership at 6 am and it was ready on time to pick up. thanks northstar services, friendly service, good shuttle services. i left my truck at the dealership at 6 am and it was ready on time to pick up. thanks northstar More

Unexpected Service I brought my truck in for an oil change and a issue with the driver side external mirror. Service department inspected my truck and advised of repai I brought my truck in for an oil change and a issue with the driver side external mirror. Service department inspected my truck and advised of repairs that were required. Great preventative maintenance by the service department. More

Good experience All the staffs appeared to be nice to customers. But I forgot the service advisor's name, will recognize him next time. The inspection service is als All the staffs appeared to be nice to customers. But I forgot the service advisor's name, will recognize him next time. The inspection service is also complete and trustable. More

Fast, friendly, & efficient I always enjoy my visits to NorthStar Ford. The last few times I have been in for service, including the most recent, I have had the pleasure of deali I always enjoy my visits to NorthStar Ford. The last few times I have been in for service, including the most recent, I have had the pleasure of dealing with Liane. Liane is super friendly and efficient. She always explains the service and answers any questions I might have. Liane calls me promptly when the service is complete and lets me know how things went and when I can pick up my vehicle. Also, the service on Tuesday November 28 - I was greeted outside the service bay doors by a young lady who quickly processed me and took my vehicle from that point instead of having me wait until space cleared on the inside of the garage. I didn't catch her name, dark hair, ponytail I think - she was also very friendly and accommodating. More

Great Experiance My service advisor Fiona was a pleasure to deal with. Seamless book in. This was my first service since purchase and the information Fiona provided ab My service advisor Fiona was a pleasure to deal with. Seamless book in. This was my first service since purchase and the information Fiona provided about my future/intervals vehicles service needs was much appreciated. More

very good service the service was timely and efficient everyone I encountered was helpful and courteous I will definitely continue getting my service done at your locat the service was timely and efficient everyone I encountered was helpful and courteous I will definitely continue getting my service done at your location in the future More