Mercedes-Benz London

Let me start sharing that I seldom post online reviews. However, I felt compelled to share my experience I had in September 2022 with MB London. I purchased an older model vehicle from this dealer and w However, I felt compelled to share my experience I had in September 2022 with MB London. I purchased an older model vehicle from this dealer and worked with Tony Yang. I had been looking for a low kilometer, dealer maintained example for some time and saw the car online on a Saturday morning. At the time I write this review, the used car market is really hot so I immediately called the dealership and let Tony know that I would be making my way down (over 100kms away) and would sincerely appreciate if he could hold the vehicle until I get there. Needless to say, this was a stretch of an ask given I imagine many "potential buyers" ask the same thing, only to walk away from the car upon arrival. Tony sent detailed photos as per my request to ensure I would not be surprised when I arrived, given sometimes pictures hide many imperfections that are apparent in person. I arrived at the dealer, the car was exactly like in the pictures and exactly as Tony described. I took it for a spin on the highway, came back and signed the papers and shook hands for the smoothest vehicle purchase I have ever made. On the drive home, the TPMS light came on and after a couple of emails Tony arranged to have a driver come and pick up the car, have the issue remedied and dropped back off. I was connected with the Service manager Markus Widmer who was extremely friendly, responsive and kept me up to date. Even the delivery driver Allan was a class act. You know the phrase they use for cars "They don't make them like this anymore?" Well, the same goes for Tony Yang, Markus Widmer and Allan. I have bought over 25 cars in my time, and this by far was the best experience bar none If you see a car at MB London, don't think twice and head on over! You will be in great hands with this Team. Thanks again Tony and Markus and a great car purchase experience. More

We traded in our Mercedes for a newer version. Tony was great to deal with and helped us quickly secure a new car! We will definitely use Tony again in the future! Tony was great to deal with and helped us quickly secure a new car! We will definitely use Tony again in the future! More

Great dealer, no drama, no xx, just straight talking and straight dealing. This is the second car we have acquired from this dealership and the process was seamless. We also got a fair deal on a trade. straight dealing. This is the second car we have acquired from this dealership and the process was seamless. We also got a fair deal on a trade. More

Mike was extremely helpful. I had a great experience purchasing my car because of Mike. He even went out of his way and provided me with a loaner car for almost 2 weeks which I had a great experience purchasing my car because of Mike. He even went out of his way and provided me with a loaner car for almost 2 weeks which was very helpful. I highly recommend him. More

I have continued to enjoy great service from Mercedes-Benz London. I drive an older GL-Class which requires attention often. I find that I’m a frequent visitor and the parts have to be imported Mercedes-Benz London. I drive an older GL-Class which requires attention often. I find that I’m a frequent visitor and the parts have to be imported from Germany. Andrew at the service desk and Markus, the service manager have been of great help. Lately I find Markus is the one booking my vehicle in……appreciated!! Since I told them that I do not wish to trade my vehicle I find that I no longer get suggestions relating to trading. I appreciate the 15% discount that Mercedes-Benz extends to owners who love their older vehicles. I like my vehicle because it is heavy, really great on the highway, great 7 seater size and uses diesel. My friends call it the beast. I’m a proud owner of the beast and I will keep it for many years to come. I thank the auto mechanics at Mercedes-Benz who are able to do diagnostics and identify exactly what is wrong with my vehicle. Then they are able to fix the problem. I plan to keep the beast for as long as the Mercedes-Benz auto mechanics can fix it. I will probably end up being renamed vintage beast owner. Keep being awesome Mercedes-Benz London team👏👍. Lucy Jeffrey President and CEO The Entrepreneur Nation . More

We recently bought a Mercedes-Benz GLE 450 and we are thrilled that we made the decision. Since the first day when we walked into the Showroom, it was an experience like no other. Mike Robinson was ex thrilled that we made the decision. Since the first day when we walked into the Showroom, it was an experience like no other. Mike Robinson was excellent and so were all the other team members who helped us along the way into completing the trade-in and finalizing the transaction. This was an excellent decision and we are having fun! More

We had a terrific experience purchasing our new C Class Mercedes. Tony Yang was responsive, knowledgeable, and easy to deal with during the purchase experience. He followed up after the purchase and was av Mercedes. Tony Yang was responsive, knowledgeable, and easy to deal with during the purchase experience. He followed up after the purchase and was available to help when we had questions about the technology on our new vehicle. More

Mike and everyone else I talked to were great. As a retail business owner, I recognise and appreciate their awesome customer service. I had to make my purchase remotely as I work 7 days/week. Eve As a retail business owner, I recognise and appreciate their awesome customer service. I had to make my purchase remotely as I work 7 days/week. Everything was handled professionally and with tremendous courtesy...Mike even delivered my vehicle an hour drive away! More

Always a great experience at MB London. I guess I am considered a long term customer. Since 1996. But there is a reason why I keep coming back. Attention to detail. Thanks Tony for spending I guess I am considered a long term customer. Since 1996. But there is a reason why I keep coming back. Attention to detail. Thanks Tony for spending the time to review the car. Still have more questions. More

I received "wow" level service from Mike R. He delivered as promised and worked within my very hectic work schedule to get the deal done. He demonstrated a high level of professionalism while He delivered as promised and worked within my very hectic work schedule to get the deal done. He demonstrated a high level of professionalism while at the same time was open to a good belly laugh. He expertly knew when fine details were needed/desired and when they were filling valuable time. That's the magic I needed! Thank you. More