Lockwood Kia - Service Centre

Provides excellent customer service and excellent service, always with the best intention of solving the problem that my car's rubber presented. service, always with the best intention of solving the problem that my car's rubber presented. More

Michael Holguin took the time and a personable approach to sort out a problem I had. When looking at reviews, I always look at the ones where customers had problems and they were rectified as this sets se to sort out a problem I had. When looking at reviews, I always look at the ones where customers had problems and they were rectified as this sets service above and beyond the expected. Well done and thank you to Michael for being this person. It is a beautiful dealership - a pleasure to visit and I recommend Michael to anyone considering a Kia - PS I am loving my Sportage! More

I purchased my vehicle at Lockwood nearly 3 years ago and the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with tho the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with those of you who are on line car shopping, doing your homework ahead of making that big purchase that the "after the sale" service is just as great as the buying process! I have complete faith and confidence in the service team at Lockwood. Easy to book an appointment, the service manager and licensed tech have taken the time to explain any issues or made suggestions to me pertaining to the care/maintenance of my vehicle and they've treated me with kindness and respect. There are 3 other Kia dealerships that are much closer to my residence, but this kind of customer care can only be found in Oakville at Lockwood Kia. Well done! More

Absolutely loving my Telluride - I went into the showroom and fell in love - bought the floor model! The sales team was great, but what keeps me coming back (bought 3 cars now from Lockwood Kia) is the am and fell in love - bought the floor model! The sales team was great, but what keeps me coming back (bought 3 cars now from Lockwood Kia) is the amazing service team. Taylor is amazing to deal with and has been so helpful the past few years. I highly recommend this dealership for all your service needs More

My experience since purchasing my car 6 years ago has been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and e been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and extremely helpful. I would recommend this dealership for a new car purchase and follow up service. More

This guy only speaks "Excuse-anese". You can tell he has ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. More

Peter has worked on my families vehicles my entire life. I was pleasantly surprised to see that he had joined the Kia family. I am happy that he now works on my car. I trust his knowledge 1000% I was pleasantly surprised to see that he had joined the Kia family. I am happy that he now works on my car. I trust his knowledge 1000% More

Not Happy with cost and explanation of cost. I asked John to explain why the diagnostic test was so expensive. The test only took less than 6 minutes and cost 120. He explained he has to pay corporate Kia fo to explain why the diagnostic test was so expensive. The test only took less than 6 minutes and cost 120. He explained he has to pay corporate Kia for information on codes and needs to pay employees for time. Kind of funny how he also charged me separate for hours worked. It cost 274 dollars to change for spark plugs. They charge 29 dollars for plugs and I looked at automotive supplies the most expensive was 15 each. I would not return to the deal ship but you can only get information on recall codes if they you get service from them. In all I believe Kia is centred around making money not customers. More

Matthew is the best really awesome communication. Thank you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers More