Lexus of London - Service Centre

Couldn't ask for anything more I have been driving a Lexus for 26 years & all with the same dealership. From day 1 the service staff, especially Karen Campbell, & the sales & manage I have been driving a Lexus for 26 years & all with the same dealership. From day 1 the service staff, especially Karen Campbell, & the sales & management staff have been exceptional. The concierge, Rhonda, is amazing. I feel as if I'm visiting family. Between the excellent product & excellent service why would anyone go anywhere else? Signed------A very happy customer(GUEST). More

Service Karen, my long-time service advisor, is always welcoming and accommodating. The vehicle drop-off and pick up is easy and efficient and all service per Karen, my long-time service advisor, is always welcoming and accommodating. The vehicle drop-off and pick up is easy and efficient and all service personnel are courteous and friendly. More

Service Well organized , punctual and friendly service experience Hassle free._' I don't think there is anything else that needs to be said. Good work. Well organized , punctual and friendly service experience Hassle free._' I don't think there is anything else that needs to be said. Good work. More

Tire change A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my sho A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my short experience with this dealership this is what I have come to expect. More

Service to Perfection with Great Customer care. Staff knows everyone by name, and when arriving for service all say hi and ask questions about how things are going in our personal lives as if we h Staff knows everyone by name, and when arriving for service all say hi and ask questions about how things are going in our personal lives as if we have been friends for a long time . (Now we really feel like we have been friends for a long time) loaner car always made available , even when we say not required we have a drive or can wait they still make sure we don't want . Time lines kept on when they say work will be done . More

Great service check in was smooth and quick. Work was completed just under time quoted. I was provided with loaner which was great as service was 4 hours. check in was smooth and quick. Work was completed just under time quoted. I was provided with loaner which was great as service was 4 hours. More

Service and snow tire removal 2015 NX 200 Turbo The service and guest relationship at this dealership is by far the best I have encountered in my many years of owning cars of various makes. I enjoy The service and guest relationship at this dealership is by far the best I have encountered in my many years of owning cars of various makes. I enjoy going to this dealership so much I have added a second Lexus to my garage! That pretty well says it all. More

Service, Etest, Safety check. I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen Campbell who patiently answered my many questions and satisfied my concerns. The work was completed to my satisfaction on time and well done. I was provided with a loaner 2015 RX 350 that I would consider buying at the right price. My only issue would be the cost of the work done on this vehicle over the years. I find it very expensive compared to a local auto repair shop that I also use from time to time. However the quality of the work at Lexus of London is excellent. More

Excellent Customer Service I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus because of their commitment to their customers and their attention to detail. For this reason my husband and I would totally buy another Lexus when the time is right. Thanks to the great staff and the amazing service representatives they have. Great job. More

Another excellent experience The people at Lexus of London always treat me well. They are courteous, considerate and they go the extra mile to ensure that I am happy. They are tr The people at Lexus of London always treat me well. They are courteous, considerate and they go the extra mile to ensure that I am happy. They are truly interested in providing a top notch customer experience. More