Lexus of London - Service Centre

An upsetting defect handled in a most satisfactory manner One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year wa One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression. More

Great service experience. It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealer It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealership service should be in London. I hope to buy my next vehicle here based on my service experience. More

Great service and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and profession and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and professional as dealers. More

Great services The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve all of their customers. More

Car Service Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a f Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a full service plus brake block cleaning done). Big shoutout to Henry Gao again!! More

Good service Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is m Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is maintenances or questions. Thanks to the crew Henry & Romeo who helps out every time. Great dealership. Highly recommendated. More

Car Maintenance The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsibl The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsible for the service. More

Good communication! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! More

Excellent Service Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appo Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appointment for me on the same day. I am really happy with the service, it was fast and efficient. Henry was very professional and gave me some advice on how to take care of my car. More

Excellent service It’s been my fourth time to be here to do my maintenance for my Lexus RX350, Henry is always being so energetic and helpful. It’s been my fourth time to be here to do my maintenance for my Lexus RX350, Henry is always being so energetic and helpful. More