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Lexus of London
London, ON
4,125 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,125 reviews
August 10, 2023
I have a really great experience with Larry. Larry is so nice! Got my favourite car! Larry is so nice! Got my favourite car! More
by xiaohan513
August 10, 2023
Overall excellent experience during the entire process with Lisa. She provided great customer service and was very helpful in providing options for me. The staff at Lexus of London were also very frie with Lisa. She provided great customer service and was very helpful in providing options for me. The staff at Lexus of London were also very friendly and polite. More
by Sam
August 09, 2023
Friendly helpful staff. Responsive, and good selection of new and used vehicles. My parents also have been using this dealership for decades and much appreciated the reliabi Responsive, and good selection of new and used vehicles. My parents also have been using this dealership for decades and much appreciated the reliability, and also loaner car for free whenever there are (rare) service needs. I was very impressed by Rick's approach. Friendly, but also didn't waste time. Outlined the exact figures, was available when I made appointments (which were quick amd allowed me to get to my other commitments), and most importantly NO PRESSURE. More
by Theorenjudson
Employees Worked With
August 08, 2023
Lisa Ali was extremely patient and helpful listening to all our needs and concerns. Very transparent with all the options for us. We are still making financial analysis but if we come back will be extremel all our needs and concerns. Very transparent with all the options for us. We are still making financial analysis but if we come back will be extremely happy if we get Lisa as our customer service and sales provider. We felt very comfortable and well taken care off More
by Javier C
Employees Worked With
August 06, 2023
Overall great experience with Rick. He was helpfull and honest when figuring what type of car is best for you. He was helpfull and honest when figuring what type of car is best for you. More
by Marcus
Employees Worked With
August 05, 2023
My wife and I have dealt this dealership for 19 years having purchased 2 cars and serviced 4 cars in total. We have always found the service staff to be exemplary. Work is never done without an explanati having purchased 2 cars and serviced 4 cars in total. We have always found the service staff to be exemplary. Work is never done without an explanation and choices are always provided. The sales staff on this most recent visit which resulted in a purchase were excellent. Kevin Gittens had an excellent knowledge of the vehicle and its workings. He explained technology in an understandable manner. He did not rush us in any way and made it very clear that he wanted the entire purchasing process to be about us and that it should be as pleasant as possible. It was very clear to both my wife and I that Kevin understood the importance and stress of a significant purchase such as this and made the process comfortable. Kevin has tremendous people skills and seems to genuinely enjoy dealing with people. In some of our car experiences at other locations, the emphasis was on the sale but Kevin clearly put the emphasis on us, our comfort level and our needs. Thank you Kevin, job well done. More
by Briane
Employees Worked With
Kevin Gittens
August 04, 2023
Great service and experience by Alan, John and jack. Never thought the trade in processs can be this smooth. Definitely coming back for my next car. Never thought the trade in processs can be this smooth. Definitely coming back for my next car. More
by Henryshi8656
Employees Worked With
John zhang, Jack Ji, Allen Zhang
