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Lexus of London
London, ON
4,125 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,125 reviews
November 20, 2023
I've been dealing with this Dealership for 27 years. I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, driv I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, drives better, looks better and feels better. Even the person doing the car wash pays attention to detail. My service Rep Shanna always makes me feel important and is very personable. Romeo Nissan always makes me feel that Lexus has my back and will do whatever is necessary to please me and get the job done. I'm very happy for choosing Lexus!!! More
by bjmcguffin
November 16, 2023
Just took delivery of new Lexus SUV, the 2nd that we have purchased from Lexus of London. Kevin was super to deal with. We want to thank him for patiently explaining the many new features that have been have purchased from Lexus of London. Kevin was super to deal with. We want to thank him for patiently explaining the many new features that have been added since we bought our first one back in 2012. If you are considering a new, or used, vehicle we highly recommend that you speak with Kevin Gittens at Lexus of London. Great Guy! Great Company! Bud and Mary Helen Raynham More
by Bud & Mary Helen Raynham
Employees Worked With
Kevin Gittens
November 16, 2023
As always, the employees at Lexus of London showed professionalism and were indeed focused on my satisfaction. I had the winter tires installed, and a major service. I would not take my vehicle to ANY professionalism and were indeed focused on my satisfaction. I had the winter tires installed, and a major service. I would not take my vehicle to ANY OTHER location to be serviced. More
by Bill Harrington
Employees Worked With
Peter Engelmanas
November 15, 2023
Every service appointment that I have had so far has gone well. It’s always quick to check my car in, and picking up is even easier. I’ve used the shuttle service multiple times, as well as having a loaner c well. It’s always quick to check my car in, and picking up is even easier. I’ve used the shuttle service multiple times, as well as having a loaner car for the day, and both were very helpful. Highly recommend this dealership, and the service staff here! More
by amberlyshair
November 14, 2023
Heather our service contact was attentive and proactive to our needs. Service was fully booked into December and Heathertried to accommodate our schedule. to our needs. Service was fully booked into December and Heathertried to accommodate our schedule. More
by Dgtaylor80
November 14, 2023
Larry is great and warm sales. He help me find nice car. I strongly recommend him to my friend. He help me find nice car. I strongly recommend him to my friend. More
by Zi
November 13, 2023
Excellent customer service and knowledge about the product. Kevin Gittens was very professional and super to deal with. Would highly recommend him and the dealership to others. product. Kevin Gittens was very professional and super to deal with. Would highly recommend him and the dealership to others. More
by gcabercrombie
Employees Worked With
Corey Cohen, Kevin Gittens
November 12, 2023
This dealership is very clean and professional with lots of inventory available. Lisa was especially helpful in getting me started in my search for a new RX350h. of inventory available. Lisa was especially helpful in getting me started in my search for a new RX350h. More
by caroline
Employees Worked With
