Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,120 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,120 reviews
July 18, 2025
After one year and a half of coming to this dealership from Oakville I finally had a nice salesperson approach me with a kind smile and friendly words...Lisa Ali. Before this encounter only Dale from serv from Oakville I finally had a nice salesperson approach me with a kind smile and friendly words...Lisa Ali. Before this encounter only Dale from service gave me the time of day whom is great!!! I was convinced if I was to trade in any of my two vehicles I would go back to Oakville since they are all friendly and approachable. More
by hollilinn2000
July 17, 2025
Larry provided excellent service. He is pleasant, courteous, and sharp. I always trust him to give honest advice. He is pleasant, courteous, and sharp. I always trust him to give honest advice. More
by zwang
July 15, 2025
Larry is very helpful and find the car for me. I like it so much. He is professional and patient. I like it so much. He is professional and patient. More
by Sun Y
July 15, 2025
The people there are great the hospitality amazing I felt cared for and welcomed by everyone. Rick took great care of me and my family. cared for and welcomed by everyone. Rick took great care of me and my family. More
by Dejeenabdullah
Employees Worked With
July 14, 2025
We are very pleased to have Larry as your dealership Representative. Larry is very professional and knowledgable. He has patiently introduced different Lexus models to us and answered all the questi Representative. Larry is very professional and knowledgable. He has patiently introduced different Lexus models to us and answered all the questions we have. Even on his day off, he still answered phone calls when we need help. Larry’s kind service is a great representation, and we are very happy to be Lexus loyal customers. More
by yangj1335
Employees Worked With
July 11, 2025
Dale was his usual helpful self. He explained which services were necessary based on my driving habits. Also, he had the recent Limited Service Campaign performed at the same time, He explained which services were necessary based on my driving habits. Also, he had the recent Limited Service Campaign performed at the same time, thus eliminating the need for another appointment. Once again, he met my expectations! More
by Jim
Employees Worked With
July 11, 2025
John was very professional and helpful with my purchase. Took care of me very well. Took care of me very well. More
by TK
July 07, 2025
Rick was very helpful and ensured I was able to obtain exactly the vehicle I wanted. exactly the vehicle I wanted. More
by Mavisbutkus
Employees Worked With
June 30, 2025
Great work on putting this deal together. Lisa Ali was fantastic and the whole Lexus team was extremely professional from start to finish. We really appreciate the low pressure selling techni Lisa Ali was fantastic and the whole Lexus team was extremely professional from start to finish. We really appreciate the low pressure selling technique compared to other car dealers. 10 out 10. More
by Wilkinsm
June 30, 2025
Receptive. Busy. Pleasant waiting area with very good coffee and selection of treats which is appreciated. Busy. Pleasant waiting area with very good coffee and selection of treats which is appreciated. More
by Jaynesca12
