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Lexus of London
London, ON
4,215 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,215 reviews
October 25, 2025
Very good service and help me choose my favorite car. I will recommend him to my friends! I will recommend him to my friends! More
by James
October 23, 2025
We have leased several vehicles from Lexus of London for close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan Gillespie delivered and explained all the new features with patience and understanding. We would also like to mention a few weeks ago with our previous Lexus we experienced a flat tire away from home on a weekend and were left without a vehicle. We were very impressed with Chris Pinelli and the Lexus of London team for sorting this unfortunate situation swiftly and professionally. More
by Anj
Employees Worked With
October 20, 2025
First and foremost Rick was an absolute pleasure to work with. He was so patient and understanding for all our needs and wants! He listened to us and we really appreciated that! He gave us so much with. He was so patient and understanding for all our needs and wants! He listened to us and we really appreciated that! He gave us so much time and was always available which really made the entire process very smooth and easy. He was highly knowledgeable as he answered all our questions. He made the entire process of purchasing a car a very positive experience! Without a doubt I will work with Rick again! More
by Rahul.rana1212
Employees Worked With
October 18, 2025
My excellent salesperson Lisa Ali was excellent, responsive, knowledgeable and kind throughout the whole process. I am very happy with my car and with the team they have at Lexus of London. I would responsive, knowledgeable and kind throughout the whole process. I am very happy with my car and with the team they have at Lexus of London. I would definitely recommend it to anyone who wants a good car and a streamlined process. More
by Mohammad Al-Dean
October 18, 2025
Another pleasant visit to Lexus of London. Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much apprecia Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much appreciated. The inclusion of a car wash on completion is also a nice touch. More
by Stonekold40
Employees Worked With
October 17, 2025
Lexus of London always has a great selection of good used Lexus. Lisa Ali had two RX350s ready to test drive as requested. Lisa is professional and very knowledgeable on the product line. The trade-in experi Lexus. Lisa Ali had two RX350s ready to test drive as requested. Lisa is professional and very knowledgeable on the product line. The trade-in experience for our old RX350 was excellent. The overall sales experience and delivery was great. All the little details were covered like going over the vehicle's features and made sure our phones were paired. More
by john.goodfellow
Employees Worked With
October 10, 2025
John Zhang the best sales person here. Having incredible service,patient and and professional. Definitely will come back for new cars. Having incredible service,patient and and professional. Definitely will come back for new cars. More
by jiajunca
October 09, 2025
Thanks Rick for our third Lexus. Very please with the overall sales experience and look forward to dealing with you in the future. Special shoot out to Brenden Gillespie who looked Very please with the overall sales experience and look forward to dealing with you in the future. Special shoot out to Brenden Gillespie who looked after our delivery briefing. Even with three vehicles under our belts we were learning new things under Brenden’s tutoring Thanks for a great experience. J and L More
by Lindjonstephens
October 08, 2025
i was very pleased with the results that romeo nissan. . achieved for me. iwill buy a new electric vehicle from this dealership. . achieved for me. iwill buy a new electric vehicle from this dealership. More
by kmachmueller12
October 06, 2025
First class experience. I recently purchased a vehicle from Lexus of London and couldn't be happier with my experience. I knew exactly which vehicle I wanted, and my sal I recently purchased a vehicle from Lexus of London and couldn't be happier with my experience. I knew exactly which vehicle I wanted, and my salesperson, Lisa, made the process incredibly smooth and efficient. From start to finish, she was on top of every detail. Lisa was timely with her responses and delivered on every promise, going above and beyond to make sure I got the best possible deal. It was clear she was truly on my side, and her dedication made me feel completely confident in my decision. If you're in the market for a new or used Lexus, I highly recommend visiting Lexus of London. The service is exceptional, and the team truly goes to bat for their customers. More
by Jace.gordon15
