Lexus of London

Jillian was very courteous, professional, and possessed a high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger wou high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger would be more appropriate, as we leave the vehicle home when we travel, thus we would not have a dead battery upon arriving home. I would like to also note that our initial purchase was a Rx500h. My lady was unsure of the colour but we purchased the vehicle. After seeing a blue RX on the road, she changed her mind. Contact was made with Jillian and she arranged to stop the sale of the 500h and we ended up buying the 350h. A big thank to Jillian for completing the sale adjustment without any difficulties. I would also like to thank Reece in finance for his assistance and help working out the financing details, and Adam for introducing us to the huge array of electronics in the vehicle and assisting with meshing of the vehicle electronics with the Lexus app on our phones. More

Jillian was extremely kind, pleasant and a pleasure to deal with on our purchase. I would highly recommend her to anyone looking at purchasing a Lexus. Can't say enough great things about Chris Pinelli deal with on our purchase. I would highly recommend her to anyone looking at purchasing a Lexus. Can't say enough great things about Chris Pinelli. A real down to earth professional who made our experience seamless and stress free. Great people, great dealership. More

We just purchased our 2nd new Lexus, this time NX 450h+ from this dealership. Jillian was very kind, patient, and professional. Jillian, Reese, and Chris helped us a lot in getting the right car, and they from this dealership. Jillian was very kind, patient, and professional. Jillian, Reese, and Chris helped us a lot in getting the right car, and they accommodated our request for a loaner car, too. Thank you. More

We just purchased our 8th RX350 from this dealership and our salesperson and other staff did everything possible to make it a pleasant experience. Rick kept us informed throughout the process and accommodat our salesperson and other staff did everything possible to make it a pleasant experience. Rick kept us informed throughout the process and accommodated our requests in a very professional manner. He was always pleasant and very patient with us. Akeem did an excellent job of explaining the RX350 technology in terms we could understand. Thanks to all the staff. More

This is the first time I have purchased a used car from Lexus of London. Jillian was very nice and professional. Compared to previous purchases we were a bit disappointed that the car hadn’t been cleaned c Lexus of London. Jillian was very nice and professional. Compared to previous purchases we were a bit disappointed that the car hadn’t been cleaned carefully or recently, or detailed. The shifter area was dusty and the exterior wasn’t washed. I paid extra for paint coating and rust protection. But the car wasn’t 100% clean when we picked it up. I was surprised the other employees working there didn’t greet me when they saw me or walked by, They only greeted their own customers. That doesn’t happen in Japan where I’m from. Adam was very helpful and naturally friendly with great expertise! When I first looked at the car I pointed out stone chip damage to the windshield that the sales representative and technicians hadn’t noticed. The sales representative was surprised to see the crack, and had a technician fill in the crack later. So the attention to detail, with the crack in the windshield and lack of cleaning, was not up to Lexus’ standards. More

This is the second vehicle I have purchased from Lexus of London. Both experiences were professional and pleasurable, all lead by Rick Watson. Rick is a star in my books. London. Both experiences were professional and pleasurable, all lead by Rick Watson. Rick is a star in my books. More

If you are looking for a seamless, professional, and genuinely enjoyable car-buying experience, I cannot recommend Jillian Cook at Lexus of London highly enough. I recently worked with Jillian to purcha genuinely enjoyable car-buying experience, I cannot recommend Jillian Cook at Lexus of London highly enough. I recently worked with Jillian to purchase a 2025 Lexus NX 350h, and the entire process was top-tier from start to finish. Jillian knows the Lexus lineup inside and out. She walked me through the specific benefits of the ES 350H and then the NX 350h with clarity, ensuring I understood exactly the benefits of each vehicle. She took me out for a comprehensive test drive that wasn't just a quiet "loop around the block." She encouraged me to truly feel the car’s handling and explained the tech features in real-time, making me feel confident before I made my decision. Jillian was also very professional. Every detail, from the initial greeting to the final paperwork, was handled with a level of responsiveness and efficiency that reflects the Lexus brand perfectly. More

This is the 6th car we have bought from Rick at Lexus of London, always great service! Made everything smooth and efficient! Will definitely be back for the next one! London, always great service! Made everything smooth and efficient! Will definitely be back for the next one! More

Lexus of London is a very nice new facility in Wharncliffe, west of London Ont., Customers are greeted by a concierge, hosted in a comfortable waiting lounge and nice snack and coffee bar. Wharncliffe, west of London Ont., Customers are greeted by a concierge, hosted in a comfortable waiting lounge and nice snack and coffee bar. More

The service department is top rated! The waiting area is fantastic. The only reason I didn’t rate Lexus of London a 5 star is the sales process. A year ago I bought my 3rd Lexus. The waiting area is fantastic. The only reason I didn’t rate Lexus of London a 5 star is the sales process. A year ago I bought my 3rd Lexus. I prearranged test drives and had to test drive dirty vehicles that were the sales people’s personal vehicles. I don’t think I made the best choice in purchasing a vehicle and I am a bit disappointed More