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Lexus of London

London, ON

4.9
4,173 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,173 reviews

September 12, 2025

Very very poor communication from the service advisor and ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. More

by tbewley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Romeo Nissan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Lexus of London responded

Hello, Terribly sorry that you were disappointed with your service visit. We do sincerely appreciate your feedback and are committed to providing a great experience so would love the opportunity to connect for some further detail in an effort to hopefully turn this experience around for you and ensure it does not happen again in the future. Please give me a call whenever is best for you! Stephanie Shearsby 519-878-3608

Sep 16, 2025 -

tbewley50 responded

Your customer service is very poor and disappointing. I brought my granddaughter's vehicle in to get the radio fixed and was told that it should be ready that day. Unfortunately, it wasn't. The service advisor didn't get back to me until 5.30 pm the next day after I had left a message that morning. The part didn't work so they ordered something else. I phoned the next day, but as usual, no one answered the phone. A week passed and still no response from the service advisor. After 11 days I phoned to let them know that I was going to pick up the vehicle, but as usual, I had to leave a message, nobody picked up. This problem with the radio has been ongoing for more than 3 months, service says that they are waiting for a part, it arrives and doesn't work now they order another part and they don't have any idea when it will arrive. What happens if this part doesn't work Your service department needs to understand that the customer needs more information about their vehicles repair status. When a customer calls, they need to be able to talk to an advisor not an answering machine that nobody checks regularly. I left a message and it took 6 hours to get a response. I understand that it can take a while to get parts, but 3 months to get a radio fixed.

September 11, 2025

Larry is vey kind and friendly and very patient during the process. Would recommend to ppl who would like to buy cars. More

by 1115824032
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Lexus of London responded

We're thrilled to hear about your positive experience with Larry! Providing friendly and patient service is our priority, and we appreciate your recommendation. Thank you for sharing your thoughts with us!

September 09, 2025

Very professional team. Rick looked after our vehicle needs at Lexus dealership and arranged test drives for NX and RX hybrid vehicles. Hassle free experience overall. More

by Nabeel
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Lexus of London responded

Thanks for the fantastic feedback, Nabeel! We're thrilled to hear that Rick provided you with a professional and hassle-free experience while exploring our hybrid vehicles. Your satisfaction is our priority, and we look forward to assisting you again in the future!

September 08, 2025

I had a great experience with Gent at the Lexus dealership. He was very professional and patient in walking me through all the options on a used car. He explained everything clearly and made the wh More

by Kavuttan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Lexus of London responded

Thank you for your fantastic feedback, Kavuttan! We're thrilled to hear about your positive experience with Gent. Providing clear information and support is our priority, and it’s great to know you felt confident in your decision. We hope you enjoy your new car!

September 06, 2025

Larry From the purchase to the delivery of the car, you provided us with tremendous help at every stage. More

by Jayden
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Lexus of London responded

Thanks for the fantastic feedback, Jayden! We're thrilled to hear that Larry made your car purchase and delivery experience so smooth. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

September 06, 2025

We met Brenden Gillespie at the dealership when we needed help setting up the nav on our RX350. He was very knowledgeable and quickly had us set up. Brenden continued helping us by making sure everything More

by Mark Hamilton
Recommend Dealer
Yes
Employees Worked With
Mara Sesink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Lexus of London responded

Thank you, Mark, for your fantastic review! We're thrilled to hear about your positive experience with Brenden. Our team strives to provide exceptional service, and it's great to know that Brenden went the extra mile for you. Enjoy your RX350 and all its features!

September 05, 2025

Larry help me to sell RAV4 smooth and great price. He is very professional and patient. I will highly recommend him to you! More

by doris
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Lexus of London responded

Thank you, Doris! We're thrilled to hear about your positive experience with Larry. His professionalism and patience truly make a difference. We appreciate your recommendation and look forward to assisting you again in the future!

September 03, 2025

Lisa was great to deal with. Highly reccomend London Lexus, she is attentive, so easy to deal with and works hard to earn your business! More

by Gesi.commisso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lexus of London responded

We're thrilled to hear about your positive experience with Lisa! Our team is dedicated to providing exceptional service, and it's wonderful to know that her efforts made a difference. Thank you for the recommendation!

September 03, 2025

I had an absolutely outstanding experience with my sales representative. From the very beginning, their professionalism, knowledge, and patience truly stood out. They provided a thorough and clear introduct More

by Yilan
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lexus of London responded

Thank you, Yilan! We’re thrilled to hear about your outstanding experience with our team. Your feedback on their professionalism and knowledge means a lot to us. We strive to make every visit enjoyable and seamless, and it’s great to know we hit the mark for you!

September 02, 2025

I met Rick when I purchased my 1st Lexus almost 10 years ago, it was such a great experience that I made sure Rick was available when I just purchased my 2nd Lexus a few weeks ago and I couldn’t be happier More

by wimbush16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmone Vegso
Sep 04, 2025 -

Lexus of London responded

Thank you, wimbush16, for your wonderful feedback! We're thrilled to hear about your positive experiences with Rick. Our team strives to provide a welcoming and informative environment, and it’s great to know that you felt supported throughout your purchase. Enjoy your new Lexus!

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