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Lexus of London
London, ON
4,195 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,195 reviews
September 30, 2025
Very nice person and profesional ! Excelent , gentleman, polite,, and trustworthy , thank you for all your help my friend nice to meet you . Excelent , gentleman, polite,, and trustworthy , thank you for all your help my friend nice to meet you . More
by Suni.masu
September 30, 2025
I bought a car Lexus of London, the sales is Rick Watson, Prefect car buying experience! Prefect car buying experience! More
by Paul Yang
Employees Worked With
September 29, 2025
Had a great experience with Jillian Cook at the dealership. Being in sales I appreciate someone who is professional, knowledgeable and quick to reply with any questions and followup. This is my 4th dealership. Being in sales I appreciate someone who is professional, knowledgeable and quick to reply with any questions and followup. This is my 4th lexus vehicle and the service continues to impress. Keep up the good work Jillian! More
by robsimrak
Employees Worked With
September 29, 2025
Just had a wonderful experience at Lexus of London thanks to Jillian, first and foremost, Bo, the financial manager and Brandon the delivery specialist. Well done team😊😊😊 to Jillian, first and foremost, Bo, the financial manager and Brandon the delivery specialist. Well done team😊😊😊 More
by Marian Pamfil Balaj
September 27, 2025
Our experience at this dealership was amazing. Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited ou Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited our needs best. Chris in finance was also super helpful and friendly. The day we picked up our vehicle could not have gone smoother. Brenden Gillespie, our delivery specialist was incredible, he walked us through every aspect of our new vehicle and we were in awe of his knowledge. The vehicle was spotless and beautifully presented to us including a kind note left from Jillian. Purchasing a vehicle from Lexus of London was a great experience from start to finish. An excellent dealership. More
by mamaowl46
September 27, 2025
Brough my 2024 RX350 in for a maintenance service 2. Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech vi Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech via video feed. Thanks to Dale for taking care of things. Steve More
by stevepineau
Employees Worked With
September 26, 2025
Gent is absolutely fantastic! He is personable, kind, and patient. It’s evident that he genuinely cares about his clients. I was apprehensive about buying my first brand new vehic He is personable, kind, and patient. It’s evident that he genuinely cares about his clients. I was apprehensive about buying my first brand new vehicle. He took the time to listen to what I was looking for and what features I did and did not want, and adhered to my wish list. He took the time to show me the options side by side so it was easy for me to compare. The entire experience was very comfortable, I never felt pressured into looking at “bigger and better” models with more features, nor did I feel rushed to make a decision. I highly recommend Gentrit for your next car purchase, I can’t thank him enough! More
by Hoovers
Employees Worked With
September 25, 2025
We recently purchased our new car and we had a wonderful experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and d experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and dedication. We are happy with our new car and grateful for the outstanding service we received. Highly recommended! More
by MM
September 25, 2025
I had an excellent experience at Lexus of London and with Rick. I would highly recommend and I am thrilled with my first Lexus! Rick. I would highly recommend and I am thrilled with my first Lexus! More
by jenp1616
Employees Worked With
September 24, 2025
Excellent experience with Jillian Cook product adviser from sale department. She is very knowledgeable, open, friendly and professional. Anyone interested in purchasing a Lexus should contact Jillian. from sale department. She is very knowledgeable, open, friendly and professional. Anyone interested in purchasing a Lexus should contact Jillian. More
by jerome.lo
Employees Worked With
