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Lexus of London
London, ON
4,122 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,122 reviews
April 05, 2024
Amazing customer service. we were dealing with Kevin Gittens. He was an absolute gentleman. I would highly recommend him! we were dealing with Kevin Gittens. He was an absolute gentleman. I would highly recommend him! More
by rayyan
Employees Worked With
Other Employees :
Lauren (car specialist showed us how to work the car), (Mara at the front desk was amazing), Kevin Gittens
April 04, 2024
Larry is very professional sales and help us find nice car. I definitely will recommend for my friends. car. I definitely will recommend for my friends. More
by frank
Employees Worked With
April 03, 2024
This new vehicle purchase was my first experience with Lexis of London and overall it was professional from start to finish.No high pressure tactics just the normal expected sales support to make sure I p Lexis of London and overall it was professional from start to finish.No high pressure tactics just the normal expected sales support to make sure I purchase the right vehicle for my needs.This was not disappointing .My wife Elizabeth and I appreciated that Lisa found the right features that we wanted and negotiated a good price for us. I loved my 2014 LS460L but now after a week of driving it is as smooth as “butter” and was exactly the car we were looking for after we looked at many options over a 3 week period. We will certainly recommend Lisa to our friends. More
by ajjansen69
Employees Worked With
April 02, 2024
Everyone with whom we connected during the sales and delivery process were extremely friendly and helpful. We are looking forward to continuing our association with this dealership. delivery process were extremely friendly and helpful. We are looking forward to continuing our association with this dealership. More
by gcbrandt
April 01, 2024
Always top notch service from Lexus of London. The staff are always kind and informative. I actually look forward to bringing my car in. This latest visit with Peter was no exception. The staff are always kind and informative. I actually look forward to bringing my car in. This latest visit with Peter was no exception. More
by rob
Employees Worked With
April 01, 2024
Rick is a professional sales person. I have experience to work with him to buy off 2024 RXH. I found him very responsible person. Keep it Rick. I have experience to work with him to buy off 2024 RXH. I found him very responsible person. Keep it Rick. More
by Tariq Qureshi
Employees Worked With
March 31, 2024
Everyone from the front desk, to service was great! We purchased our new vehicle from Rick and can't say enough great things about him. He worked quickly to find the car we were looking for and everyt We purchased our new vehicle from Rick and can't say enough great things about him. He worked quickly to find the car we were looking for and everything from the first phone call to delivery of the car went smoothly. We had a wonderful experience with Rick and would highly recommend him! More
by Kristen
Employees Worked With
March 30, 2024
Excellent staff. No pressure environment. I would highly recommend them to anyone. Worth the hour and a half drive for us No pressure environment. I would highly recommend them to anyone. Worth the hour and a half drive for us More
by Jim McClellan
March 30, 2024
Can’t recommend Rick or Lexus of London enough! He was able to work his magic to get me my dream car! Also huge thank you to Lauren and Corey! Everyone was wonderful and you definitely won’t be dis He was able to work his magic to get me my dream car! Also huge thank you to Lauren and Corey! Everyone was wonderful and you definitely won’t be disappointed with your experience! Thank you so much! 😊 More
by Meaghan
March 29, 2024
Lexus of London and especially our sales representative Rick Watson were an absolute pleasure to deal with. Professional and friendly as well as very knowledgeable in all aspects. Thank you very much fo Rick Watson were an absolute pleasure to deal with. Professional and friendly as well as very knowledgeable in all aspects. Thank you very much for making the purchase of our new Lexus so enjoyable. More
by Gus
