Lexus of London

Very upfront and cooperative in trying to make the customer happy. All questions were fully answered by your representative Lisa with whom I was in contact. customer happy. All questions were fully answered by your representative Lisa with whom I was in contact. More

Shanna . . provided me with excellent service ... not only was she helpful, professional and courteous but she went over and above what was expected in order . provided me with excellent service ... not only was she helpful, professional and courteous but she went over and above what was expected in order to ensure we had a great experience at the dealership.. five stars is not enough ... while there I also ran into Sue who will always be my salesperson of choice.... More

Highly recommend Sue Vincent, sales specialist. Sue took the time to accommodate my needs, got me a great deal, and made the process seamless. She responded to all emails and phone calls promptly Sue took the time to accommodate my needs, got me a great deal, and made the process seamless. She responded to all emails and phone calls promptly and followed up a few days after I picked up my vehicle. Sam the delivery specialist took his time to clearly explain all buttons and navigation on the touch screen. Highly recommend this dealership and Sue Vincent for your next vehicle. Love my Lexus 2024 RX350. More

He is nice and friendly. Also Larry taught me a lot about vehicle safety, thanks him a lot. Also Larry taught me a lot about vehicle safety, thanks him a lot. More

Jillian Cook, our point of contact at the Lexus (London, Ontario) was vey helpful in showing us the vehicle of our interest. Right from the moment we entered, she was very professional and greeted us to the Ontario) was vey helpful in showing us the vehicle of our interest. Right from the moment we entered, she was very professional and greeted us to the dealership. We explained which vehicle we were interested to look and possibly test drive. She arranged to have the vehicle ready by bringing it close to the entrance door and had it warmed up e we got in to test drive (it had been snowing and cold winds). Before starting the test drive, she explained the various controls and features of the RX350. Once I had my seat positioned properly, I test drove around a couple of blocks. Jillian all the questions that I had while I was driving about the features/options of the vehicle. Since we had our existing vehicle for trade-in, we enquired about the value we would get for it. For those details Jillian had to check with the manager and brought us the detailed breakdown on the cost of ownership for cash, finance or lease. Although we liked the vehicle, the price difference of the RX350 and our existing vehicle (Mercedes GLC300) was fairly more than we had expected. We also discussed it with our son, who had inspired us to check out the RX350 as advertised on the dealership website. Eventually we decided to delay our plans to purchase a newer vehicle for the near future. In conclusion I would say that our experience of visiting the London Lexus dealership and especially meeting Jillian was very pleasant. Perhaps, we may look at a Lexus vehicle in future. More

I truly enjoyed my experience working with Jillian Cook. I appreciated her approach to sales, and she was knowledgeable about the vehicle, answered any questions I had and made sure I was comfortable with m I appreciated her approach to sales, and she was knowledgeable about the vehicle, answered any questions I had and made sure I was comfortable with my decision to purchase. If you're looking for a new or used vehicle, I highly recommend you speak with Jillian Cook. More

Lisa Ali is a very compassionate and professional sales representative. My dad and I were searching for the perfect car for a long time and she was able to go above and beyond our expectations. She spent t representative. My dad and I were searching for the perfect car for a long time and she was able to go above and beyond our expectations. She spent time getting to know us, our needs, and the kind of car we were looking for. We valued the time she took to spend with us. More

Excellent Customer Service skills, excellent communication and service and dealing with customers. Great place to buy cars. We recommend Lisa is very friendly and helpful to explain everything a communication and service and dealing with customers. Great place to buy cars. We recommend Lisa is very friendly and helpful to explain everything about cars. She was honest to help us to select good car. Also, Manager Cory was so helpful to manage financial matters. Every one so helpful. So we recommend all family and friends to check out at Luxury Lexus dealers in London Ontario. More

When we walked into the dealership we were quite impressed with how many beautiful cars were available to look at in the showroom. We were then approached by Sue Vincent and she was very profession impressed with how many beautiful cars were available to look at in the showroom. We were then approached by Sue Vincent and she was very professional listened to what we were wanting out of a vehicle. She was very knowledgeable about the vehicle we were looking at and answered all our questions. The test drive was great! Overall my husband and I both walked away and said what a nice experience that was and there is something to be said about the luxury level brands as well as the people there that represent. Thank you! More

Lisa Ali is a professional and very informative sales representative. She took the time to ask questions and understand what kind of vehicle we were looking for. We appreciated the time she spent with u representative. She took the time to ask questions and understand what kind of vehicle we were looking for. We appreciated the time she spent with us. More