Lexus of London

Lexus of London has a unique costumer service that I have enjoyed for a while. I have been dealing with Tom since 2009...and my experience has been exceptional...Tom is a great guy and he will go the extra enjoyed for a while. I have been dealing with Tom since 2009...and my experience has been exceptional...Tom is a great guy and he will go the extra mile for you...Thanks Tom! More

In late November 2013, I needed to buy a replacement car fairly quickly to replace my previous one that had been written off after being rear ended. I used Car Cost Canada to research car pricing, including fairly quickly to replace my previous one that had been written off after being rear ended. I used Car Cost Canada to research car pricing, including the new Lexus ES350 I ended up buying. Within a day of researching this car, I had a very professional email from Stephanie Shearsby of Lexus of London. I met with her a few days later and made the purchase agreement that day. I don't find buying a car to be intimidating - I've bought lots of them over the years - so I tend to look for sales people who are professional, knowledgeable about their products, and time efficient. Stephanie was all of those things. She is also quite personable and pleasant to deal with, which certainly helps! The car came in about a week earlier than Stephanie and the others at the dealership expected, which was great, and it was ready on time the day I picked it up. All in all, it was an excellent purchase experience, and I would recommend Stephanie and Lexus of London to anyone in the market for a new vehicle. More

My recent purchasing experience with Lexus of London and specifically Stephanie Shearsby was excellent. Everything from my intiial inquiry via their website to picking up the car was handled very professio specifically Stephanie Shearsby was excellent. Everything from my intiial inquiry via their website to picking up the car was handled very professionally. Stephanie has great people skills. She is friendly, respectful and very willing to accommodate. There was absolutely no pressure, and I felt confident that she worked hard to get me the best deal she could. I usually look forward to car-buying with great trepidation, as it is often a painful experience. I can truly say that dealing with Stephanie and Lexus of London was a pleasure, and I will be back. More

the service was on time and explained in detail when i picked up my car. I was also told what would need to be done the next service. I did not have to wait for a loner car and Romeo came out and explaine picked up my car. I was also told what would need to be done the next service. I did not have to wait for a loner car and Romeo came out and explained to me how to use the keyless. He was friendly and courteous. Excellent service. More

After acquiring a 2013 Lexus RX350 17 months ago we went looking for a second SUV/Crossover. After test driving the Audi, BMW, Mercedes and Acura we concluded that the RX350 was equal or superior to the com looking for a second SUV/Crossover. After test driving the Audi, BMW, Mercedes and Acura we concluded that the RX350 was equal or superior to the competition in every respect but offered better value for the dollar. Initially we thought we would purchase the BMW, but the dealership in London treated us with such disrespect, while by contrast, all of our experiences at Lexus of London have so wonderful. As a result, we called Stephanie at Lexus and returned to purchase a 2014 RX350.....we couldn't be happier with our decision. I would not hesitate to recommend this dealership or the product they sell. More

I have nothing but great things to say about my experience with Lexus and Tom Hiscott. They helped with the sale of my current vehicle, got me a great new car, and were able to be gracious in helpi experience with Lexus and Tom Hiscott. They helped with the sale of my current vehicle, got me a great new car, and were able to be gracious in helping me find a loaner car. That aside, tom was extremely professional, courteous, helpful, flexible and just overall great. he was able to lend me a car for a week to also let my friends share in the experience which was above and beyond. Tom was extremely quick at responses both email and phone calls, and he was able to work with me on a price that I felt comfortable with. I would without hesitation recommend tom and the team at lexus. You have one satisfied customer . More

We visited Lexus of London to just "look" at We visited Lexus of London to just "look" at used RX350's that we were considering purchasing. We were treated very courteously and with respec We visited Lexus of London to just "look" at used RX350's that we were considering purchasing. We were treated very courteously and with respect by all the staff we talked to. In particular, A.J. was very knowledgeable about the product and provided us with a competitive price without a lot of pressure and confusing sales pitch. We feel we were treated the way a customer should be treated. All aspects of the deal were completely explained, so we were not concerned about hidden fees or other unpleasant surprises. We will be returning to Lexus of London in the spring for a vehicle to replace second car. Thank you A. J. for looking after our needs. Laurence and Jane Page 1 1 of 1 We visited Lexus of London to just.doc 1 of 1 Displaying We visited Lexus of London to just.doc. More

On a trip to get our car serviced, I mentioned to Stephanie to keep an eye out for low mileage recent RX350 trade-ins. Stephanie was eager to help and actually presented one to me on that very day. W Stephanie to keep an eye out for low mileage recent RX350 trade-ins. Stephanie was eager to help and actually presented one to me on that very day. Within a day or two we were purchasing that RX, and Stephanie went above and beyond to meet our needs, being out of town customers, making arrangements for as few trips to London as possible. We were given a good price, and requests for nitrogen in tires, retinting of windows, and a couple gift incentives sealed the deal. Stephanie and the dealership were most accommodating. All staff are most accommodating during our visits - and I would strongly recommend anyone interested in a new or used Lexus speak to Stephanie. More

I recently had my car serviced at Lexus of London. What a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus make great cars they also hire quality people. Thanks Romeo and Karen. Tim Wilson. More

I received excellent service while getting my ES serviced at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will d at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will definitely be coming back to get my ES serviced here! More