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Lexus of London
London, ON
4,292 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,292 reviews
April 20, 2016
New Lease Leased my second RX350 recently. the transition to the new vehicle was quick and easy. All my expectations were met. This dealer has been terrific at Leased my second RX350 recently. the transition to the new vehicle was quick and easy. All my expectations were met. This dealer has been terrific at service during my first lease and i wanted to stay with them. More
by Gerard Buss
April 20, 2016
The Best Service Department The Lexus of London Service Department has never let me down. In fact they always amaze me with how easy they are to deal with. This is without a doub The Lexus of London Service Department has never let me down. In fact they always amaze me with how easy they are to deal with. This is without a doubt, the best service department I have ever dealt with. More
by G. Pulford
Employees Worked With
April 20, 2016
Great Job Again I have purchased my third vehicle from this dealership and from Tom Hiscott. I can't say enough good about my experience. Tom is always attentive, kno I have purchased my third vehicle from this dealership and from Tom Hiscott. I can't say enough good about my experience. Tom is always attentive, knowledgeable and easy to deal with. I have no doubt there will be a fourth Lexus from this dealership and Tom - some day. More
by G. Pulford
Employees Worked With
Tom Hiscott
April 19, 2016
Wonderful dealership This is the second Lexus purchased at Lexus of London. Each visit reaches or far exceeds my expectations. Tom, Al and Kylie were very professional a This is the second Lexus purchased at Lexus of London. Each visit reaches or far exceeds my expectations. Tom, Al and Kylie were very professional and fun to deal with. We will definately be back for future purchases! More
by Lesley-Bright's Grove
Employees Worked With
Allan Calvert, Tom Hiscott, Kylie Ellis
April 19, 2016
Fantastic Experience! Stephanie was attentive, professional, and knowledgable about the car I was interested in. She went out of her way to ensure that I got what I was lo Stephanie was attentive, professional, and knowledgable about the car I was interested in. She went out of her way to ensure that I got what I was looking for and more! (She even personally drove the car 1.5h to my house to deliver it!) Everyone at the dealership was likewise customer-focused and I wouldn't hesitate to recommend them to my friends. More
by Crispen
Employees Worked With
April 18, 2016
This dealership prides itself on customer service. We have been dealing at Lexus of London for our last 3 cars and recommend them highly. Since we live in Windsor, this is even higher praise!! We have been dealing at Lexus of London for our last 3 cars and recommend them highly. Since we live in Windsor, this is even higher praise!! More
by Duke
Employees Worked With
Jason Janusz
April 16, 2016
Outstanding customer service, knowledgeable, high integrity Already a Lexus owner for several years, we bought a second car this week. From the moment we arrived Rick took excellent care of us. He answered ever Already a Lexus owner for several years, we bought a second car this week. From the moment we arrived Rick took excellent care of us. He answered every question and was completely open and honest in working with us. This is an outstanding dealership and we have been delighted to work with this team. Kylie stayed after closing to finish our deal. She was extremely knowledgeable and personable. Simply put they both went above and beyond to make sure we were satisfied. We recommended and took our son later this week and he is now a first time Lexus owner! More
by Mont&Pat
April 16, 2016
Treated like royalty With my car in for servicing, Lexus staff provided the boardroom for me to work and several of them popped in to offer refreshments. Amazing. With my car in for servicing, Lexus staff provided the boardroom for me to work and several of them popped in to offer refreshments. Amazing. More
by Pops
Employees Worked With
Jason Janusz
April 15, 2016
SCustomer satisfaction is very imortant I recently brought my 2 vehicles in for servicing a couple of days apart, both vehicles were returned washed & vacuumed an in the time promised. One o I recently brought my 2 vehicles in for servicing a couple of days apart, both vehicles were returned washed & vacuumed an in the time promised. One of the cars developed a minor problem on the way home ( I live 100 km from the dealership ). The folks at Lexus of London bent over backwards to correct the issue with a minimum of inconvenience to me More
by LexusLover
Employees Worked With
April 14, 2016
Truly a Customer for Life Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your d Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your dealership for almost 4 years now and I really, really appreciate being treated like a “friend” rather than just another customer. My ES350 was the first purchase I have ever made from Lexus of London and as I have mentioned to Romeo Nissan (my service advisor) on numerous regular service visits, it will most certainly NOT be my last. More
by tmr123
