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Lexus of London
London, ON
4,215 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,215 reviews
February 07, 2016
Excellent plus Excellent from start to finish at a very fair price. Couldn't be better when compared to any other dealer I have ever experienced and I am a senior se Excellent from start to finish at a very fair price. Couldn't be better when compared to any other dealer I have ever experienced and I am a senior senior.. More
by Don Thain
February 06, 2016
Excellent Customer Service We have received the best and most trust worthy advice and service for our Lexus at Lexus of London. Many thanks to Romeo for his outstanding expertis We have received the best and most trust worthy advice and service for our Lexus at Lexus of London. Many thanks to Romeo for his outstanding expertise and knowledge in the servicing of our vehicle. With gratitude, Ralph and Katherine More
by ralph
Employees Worked With
February 06, 2016
Informative and no pressure Outstanding service and commitment. The service department has always been outstanding and the sales staff friendly with no pressure. Make buying a c Outstanding service and commitment. The service department has always been outstanding and the sales staff friendly with no pressure. Make buying a car easy and without stress More
by fred gall
Employees Worked With
Other Employees :
Adam McCallum, Kylie Ellis
February 05, 2016
A promise kept I walked into this dealership last month with my in laws and believe you me - Sales Rep. Rick Watson made this one of the best experiences with the in I walked into this dealership last month with my in laws and believe you me - Sales Rep. Rick Watson made this one of the best experiences with the in laws in years. Not only were we welcomed but the trust Rick put in my family (sharing personal and professional knowledge about Lexus cars) was the kind of trust one would expect from a family member. Thanks for the service and advice! London Lex is now part of my fam. S More
by S
Employees Worked With
February 05, 2016
Awesome experience I purchased my 2016 Lexus RX 350 with very pleasant and wonderful experience with Allan Calvert and Sue Vincent. Allan Calvert tried his BEST for me o I purchased my 2016 Lexus RX 350 with very pleasant and wonderful experience with Allan Calvert and Sue Vincent. Allan Calvert tried his BEST for me on this deal and I certainly will recommend this dealership to anyone looking for a Lexus product. Lexus Of London provides the best customer service in South West Ontario. More
by Kamlesh
Employees Worked With
Allan Calvert, Sue Vincent
February 05, 2016
Sale and followup Purchased a 2010 Lexus from Stephanie --excellent salesperson. Travelled from St.Catharines to buy because of trailer hitch and lights for my boat tr Purchased a 2010 Lexus from Stephanie --excellent salesperson. Travelled from St.Catharines to buy because of trailer hitch and lights for my boat trailer. Surprised when lights on trailer would not work--had it fixed in St. Catharines because of fishing trip next day. Sent invoice to Lexus of London and they paid for repairs with no questions asked. Now that is service. Would buy from them again. More
by Fishmaster
Employees Worked With
February 04, 2016
Prompt appointment booking for new tires. I found Lyndsi Irwin to be very helpful. She is well informed and skilled in public relations. I felt very comfortable speaking with her. I arrived ea I found Lyndsi Irwin to be very helpful. She is well informed and skilled in public relations. I felt very comfortable speaking with her. I arrived early and the car was taken in immediately. More
by Garcar
Employees Worked With
Lyndsi Irwin
February 04, 2016
Top notch Everyone at this dealership gives 110%. Reception, sales and service exceed expectations. Our current car is our 5th Lexus. That tells you somethi Everyone at this dealership gives 110%. Reception, sales and service exceed expectations. Our current car is our 5th Lexus. That tells you something about the dealership. We cannot imagine dealing anywhere else. The fact I More
by Happy face
February 04, 2016
Unrivalled service We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars a We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars are a dream to drive but being treated like family when we take the cars in for servicing is what makes the experience of ownership extra special. The service staff recognize us and know us by name and always make the extra effort to acknowledge us and offer any further assistance beyond our normal servicing. Even our sales rep remembers and acknowledges us when she sees us. My two sisters each own and are happy with their Lexus vehicles but I believe our relationship with the London team surpasses any of their experiences with their dealers. More
by Jimmy
Employees Worked With
Other Employees :
Reception desk staff, Jason Janusz
February 04, 2016
Painless Experience Buying/leasing and servicing a car has historically been one of my least favourite activities but Lexus of London has changed that for me. I am now on Buying/leasing and servicing a car has historically been one of my least favourite activities but Lexus of London has changed that for me. I am now on my second car from this team and it has been enjoyable! Rick Watson was friendly, knowledgable and efficient and responded to any concerns immediately. My past experience with Lyndsi and Romeo in the service department has been just as impressive making sure the work is done properly or providing a needed loaner. This dealership sets a high standard for quality and service and their attention to detail is impressive. More
by Jimmer
