Lexus of London

Shopping for a preowned luxury SUV I went in to my local dealership without an appointment to see a vehicle I found online beforehand. I was immediately greeted and set up with Step I went in to my local dealership without an appointment to see a vehicle I found online beforehand. I was immediately greeted and set up with Stephanie to discuss how she could help. She was extremely knowledgeable, helpful, and made sure I left without any questions. I test drove two vehicles on her recommendation and was totally satisfied with the service and attention she provided. Unfortunately I didn't fall in love with either, but Stephanie said she would keep me in mind should another SUV meeting my criteria become available. She made true on that offer and followed up with me less than three weeks later. However, that car was also not the one for me. I could not have asked for more from a sales representative, and will be sure to continue to talk to Stephanie first the next time i am car shopping. More

Stephanie is Great to Work With!! I went into Lexus of London in late December to get my 2015 RX350 Lexus serviced and ended up buying a 2016 RX350 Sport. My wife and I dealt with Ste I went into Lexus of London in late December to get my 2015 RX350 Lexus serviced and ended up buying a 2016 RX350 Sport. My wife and I dealt with Stephanie last year when we bought our 2015 Lexus and found her very pleasant, helpful and knowledgeable. When I met her in the showroom while waiting for the servicing we had a great general discussion. The discussion of buying a new car and trading in my almost new one started out as curiosity on my part with no pressure put on me. One thing lead to the next and 3 hours later after getting my wife out of the local mall we were getting serious again. Stephanie is fun and easy to work with and the whole experience was again very satisfying and comfortable. They guaranteed the car before Christmas and the dealership came through with the car delivered on December 23rd with a big red bow sitting on top. More

Both the sales and service areas are outstanding. All the folks at the dealership are very welcoming and helpful. There is no question this is the best dealer experience that I have had over the many All the folks at the dealership are very welcoming and helpful. There is no question this is the best dealer experience that I have had over the many years of car buying. More

Friendly, helpful staff and smooth sales process! We bought our most recent car from Stephanie Shearsby at Lexus of London, and loved the whole process! Very friendly, easy to deal with, and supported We bought our most recent car from Stephanie Shearsby at Lexus of London, and loved the whole process! Very friendly, easy to deal with, and supported by an awesome team. Great experience. More

OUTSTANDING DEALER AND AMAZING STAFF!! I have been to many dealerships, and let me just say that, Lexus of London blows every other one out of the water!! The atmosphere upon entering the d I have been to many dealerships, and let me just say that, Lexus of London blows every other one out of the water!! The atmosphere upon entering the dealership was different. The staff were warm and welcoming and genuinely interested in helping me, but not in a pushy sort of manner which you get from most other dealerships. I had driven 2.5 hours all the way from Toronto to meet with Sue regarding a 2013 used vehicle purchase. Upon arriving, Sue greeted me with a big smile and had all the paper work ready in her office. The used car was already brought out to the front and all cleaned up and ready for me to see. I was amazed at Sue's efficiency and dedication to her job! Sue was also kind enough to deliver my vehicle to me personally!! She drove all the way from London to Toronto with her driver Bill, no hesitation or questions asked. Upon meeting the driver Bill for the first time, he too greeted me with a big smile and seemed to love what he does. Everything I asked for upon delivery of the car was done PLUS MORE!! Honestly, trust and loyalty are three words to sum up my experience with Lexus of London and more in particular, Sue. Thank you guys for this great experience! More

Great Customer Experience Stephanie is great. She helped us find the best car for us and we wouldn't have thought of it without her help - We love our NX. She is bright, prof Stephanie is great. She helped us find the best car for us and we wouldn't have thought of it without her help - We love our NX. She is bright, professional and considerate and she asks the right questions. I never felt like I was being sold, I felt like I was receiving help and advice. The entire team is proud of the Lexus brand and it shows. More

Excellent service and staff The staff is consistently professional, friendly, and helpful. It is a pleasure to come in. If I choose to wait for work to be done on the vehicle, The staff is consistently professional, friendly, and helpful. It is a pleasure to come in. If I choose to wait for work to be done on the vehicle, the environment is pleasant to be in or if I choose, they make it easy to either get a ride to and from the dealership or provide a loaner vehicle. The flexibility is there to meet my needs. The service to be done on the vehicle is presented in advanced and they discuss with me any additional work that is required before proceeding with the job. It is a treat to have the car cleaned after being serviced! More

Excellent service department I have been receiving service from Lexus of London since I bought my Rx450h in the fall of 2009. They are consistently helpful and professional and it I have been receiving service from Lexus of London since I bought my Rx450h in the fall of 2009. They are consistently helpful and professional and it is a pleasure bringing my car in for service. I especially enjoy dealing with Karen Campbell who is always pleasant and is very knowledgeable. A great dealership all round. More

Lexus Of London has set the bar HIGH! Our search for a newer SUV has allowed us to test drive just about every brand out there with different experiences at many dealerships from Niagara Our search for a newer SUV has allowed us to test drive just about every brand out there with different experiences at many dealerships from Niagara and into the Toronto area. After driving an RX350, our decision was made. On Sunday November 8th I inquired online to Lexus of London about a pre owned 2012 they had listed hoping to get a response sometime that week. I received an email that very same Sunday evening from Stephanie Shearsby. We were very impressed by the prompt response from this very special sales advisor. By the time I got back to her, that particular vehicle had been sold. Ten days later I received another Email from Stephanie telling us they just got another 2012 RX350 in that we really should see. There were no photos yet online so she texted me some photos from her phone. She then offered to meet us at the dealership the next day to show us this vehicle which was a Friday and her scheduled day off! Who does that? Talk about customer service! Friday did not work for us so we made the trip to London on Saturday morning. From the moment We walked into the dealership, we felt comfortable and welcome. After checking out the latest models in their showroom we finally got to meet the woman behind the emails and texts and what a pleasure it was! Stephanie knows the product she sells and then some. She is a consummate professional in every way, patient, down to earth and honest as was everyone else we dealt with at Lexus of London. The RX350 was a beauty just as she described. Nicest we've seen! She was even able to get us a better deal than expected. Stephanie and her team at Lexus of London went above and beyond to prepare this vehicle for us and took the time to show us how all the features and options worked before we left. It looked like showroom material on pickup day! Thanks to all and we look forward to our next visit Shayne and Penny More

Amazing Dealer Jack Ji! After I decided to buy Lexus, Jack helped me a lot! He is the one who truly stand on customer's side. Compare to other dealer, he always offer me the After I decided to buy Lexus, Jack helped me a lot! He is the one who truly stand on customer's side. Compare to other dealer, he always offer me the lowest price and amazing service. I recommand Jack Ji to any Lexus customer! More