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Lexus of London

London, ON

4.9
4,073 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,073 reviews

January 31, 2016

Super friendly staff ! Always happy with service ! I will always recommend taking your vehicle to Lexus of London to anyone I know. Every time I take my vehicle in for service the staff is always super More

by Kellyaus09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsi Irwin
January 30, 2016

Excellent Service! We were very pleased with the great reception and friendliness of all of the staff. Everyone was friendly , kind and very accommodating. We dealt wi More

by Michele
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
January 30, 2016

Amazing service and attention. We just bought our very first Lexus vehicle and are so incredibly impressed by the staff at this dealership and service they provided. Stephanie was b More

by Mrsjoudrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2016

Caring service From the time I drove the car into the service area until pickup the service was outstanding. I went in for recall service. Karen Campbell processed t More

by Adriana
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2016

First service experience with and it was outstanding. We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil cha More

by LexusFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2016

Phenomenal Service...and great atmosphere! A spur of the moment visit turned into the best sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I More

by bdevrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Watson and Kylie Burridge, Kylie Ellis
January 23, 2016

Guests: their only priority! An impromptu visit that resulted in an amazing buying experience! From the time we entered the showroom to the time we received the keys, Rick and Ky More

by Bernard and Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Watson and Kylie Burridge, Kylie Ellis
January 22, 2016

Wonderful experience! Professional and warm-hearted! Went to Lexus London for a NX model. Jack gave me really professional and detailed help and not in a pushing way at all. You can actually feel that he More

by BZ Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2016

Service appt Great customer service. Prompt assistance on arrival and thorough review of the work going to be done on my car. Thank you for the assistance. More

by MerveilleuxLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2016

Gold Standard Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like t More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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