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Lexus of London
London, ON
4,079 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,079 reviews
June 04, 2016
awesome Great service and experience. I got the new Lexus NX from Jack, he has been so professional and helpful, explained all the information and details fo Great service and experience. I got the new Lexus NX from Jack, he has been so professional and helpful, explained all the information and details for me. i will recommended Jack to my friends if any of them want to get a Lexus. More
by 112 north center
Employees Worked With
June 03, 2016
I was so pleased with my whole experience at this dealership I am so pleased with my car and my whole buying experience form Lexus of London. The salesperson Stephanie was fantastic. She was patient and very in I am so pleased with my car and my whole buying experience form Lexus of London. The salesperson Stephanie was fantastic. She was patient and very informative. I would definitely recommend this dealership to anyone looking for a new vehicle. Georgina, Cambridge ON More
by Lexus of London
Employees Worked With
June 03, 2016
Amazing First time I've been to Lexus of London and it won't be the last. Amazing staff they treat you like family. Prices are on key no hidden costs when I p First time I've been to Lexus of London and it won't be the last. Amazing staff they treat you like family. Prices are on key no hidden costs when I picked up the vehicle. Great great service. More
by Jradiz
May 31, 2016
Great service I bought a used Sienna with the service of Jack last month. He give me detailed information about this car and test it with me. The purchase process I bought a used Sienna with the service of Jack last month. He give me detailed information about this car and test it with me. The purchase process was efficient and he helped me to get great price. More
by Cheng
Employees Worked With
May 31, 2016
First class customer service Just leased another Lexus, this time the Lexus RX350. Stephanie, Stacey Da Silva and Teagan McCombs were professional, helpful and pleasant. I would Just leased another Lexus, this time the Lexus RX350. Stephanie, Stacey Da Silva and Teagan McCombs were professional, helpful and pleasant. I would recommend this dealership. The process was seamless from beginning to end. Bravo. More
by Carole Ann O'Connell
Employees Worked With
May 31, 2016
Friendly and efficient Great experience, friendly, efficient and knowledgeable staff. My cutesy car was ready for me. Great service. My car was ready when I was told it w Great experience, friendly, efficient and knowledgeable staff. My cutesy car was ready for me. Great service. My car was ready when I was told it would be. I will go back again.. More
by Maxine
Employees Worked With
May 30, 2016
Excellent service, price, salesman, and vehicles Was Looking to purchase a new vehicle, got all my info pricing and etc on the vehicle I was considering. Left me with loads of options and selections Was Looking to purchase a new vehicle, got all my info pricing and etc on the vehicle I was considering. Left me with loads of options and selections to choose from. Hassle free well taken care of! Test drive of the vehicle was available. Able to get the weekly payments I was looking for! Id recommend Lexus of London to anyone considering on getting a new or used vehicle!!! More
by Carguy123
Employees Worked With
May 30, 2016
Excellent sales man I have never seen this awesome sales before I purchase my new car.save me a lot money, give me a lot of helpful information,and help me trade in my ol I have never seen this awesome sales before I purchase my new car.save me a lot money, give me a lot of helpful information,and help me trade in my old car. I will strongly recommend JACK to my friends. Thanks Jack. Top 1 sales in Ontario. More
by Eric Z
Employees Worked With
May 30, 2016
Buying our first Lexus Bought our first Lexus a 2016 RX350. We love it. Stephanie was with us from start to finish. I would definitely recommend this dealer, and Stephani Bought our first Lexus a 2016 RX350. We love it. Stephanie was with us from start to finish. I would definitely recommend this dealer, and Stephanie. :) More
by HeathersRX
May 29, 2016
Such a pleasant buying experience We recently purchased a 2013 Lexus RX350 from Lexus of London. The sales representative, Stephanie Shearsby was so welcoming and easy to talk to. She We recently purchased a 2013 Lexus RX350 from Lexus of London. The sales representative, Stephanie Shearsby was so welcoming and easy to talk to. She even changed her personal schedule in order to accommodate us. We purchased the car at a fair price and everything was handled quickly and smoothly. The Finance Manager, Kylie Burridge was just as friendly and professional and was able to work out an extended warranty that fit our unique situation. She also ensured that the car was detailed and inspected from top to bottom. The car is fabulous and everyone thinks it is brand new. I would definitely recommend this dealership and hope to continue to do business with them. More
by Bill Yates
