Lexus of London

Excellent assistance while buying Jeep My husband and I recently bought a used jeep at Lexus of London. Stephanie Shearsby assisted us and was absolutely delightful. She answered all our qu My husband and I recently bought a used jeep at Lexus of London. Stephanie Shearsby assisted us and was absolutely delightful. She answered all our questions clearly and was very organized as she assisted us through the process. She explained the process clearly and professionally. She was very thorough and wonderful to work with. Would be happy to work with her again. After dealing with Stephanie, we then dealt with Liliana, who was also very efficient in looking after the final, financial details. She was friendly and patient as I required explanations with some of the forms. Both women are an asset to this firm. More

Award winning customer service Sue Vincent did a first rate job in answering my questions, and taking care of the negotiations, as usual she is to be commended for taking care of de Sue Vincent did a first rate job in answering my questions, and taking care of the negotiations, as usual she is to be commended for taking care of details, and looking after her customer. Thanks Sue and Lexus of London, for another sale well done. Gearld Inch More

Amazing experience!! Rick Watson is a super star... This was a very rare situation, Rick Watson at Lexus of London made it happen. I ordered the 2017 Lexus NX 300 Hybrid with - Executive package. The r This was a very rare situation, Rick Watson at Lexus of London made it happen. I ordered the 2017 Lexus NX 300 Hybrid with - Executive package. The reason I made my final decision to purchase from a dealership 1 hour drive away..... was because of Rick Watson !! Sales professionals seem to forget!!! Your clients don't do this everyday... This was very emotional purchase for me and he handled it with class, Rick was so calm through the process... Even the day before delivery Rick sent me a message, he said...don't worry ...it'll all work out...His confidence I trusted and he was so right!!! Thanks to Rick and the team at Lexus of London. I needed the NX to be delivered before Christmas!! as it was a surprise for my wife!! as our local dealership told us we would have to wait 4 months. Rick Watson worked with the management team to secure the NX for December pick up, without fail I received the call it was ready for pick up. Lexus of London is amazing to deal with from Alan and Stacey to Rick Watson, truly a pleasure from start to finish. Thanks KD. More

excellent service Lexus London sales and service is the best in South Western Ontario! Regardless of what level the employees are, they are courteous, professional an Lexus London sales and service is the best in South Western Ontario! Regardless of what level the employees are, they are courteous, professional and extremely efficient - everyone is treated the same! Lexus London understands customer service from sales to service. More

Treated very well--excellent and personal service. I really liked my first Lexus NX, leased a few years ago--but wasn't sure what to do with a new lease. Rick Watson convinced me that a new (but upgrad I really liked my first Lexus NX, leased a few years ago--but wasn't sure what to do with a new lease. Rick Watson convinced me that a new (but upgraded FS Sport with red interior seats) would be even more fun! Thank you! I am really happy again. Sincerely, Nancy More

Excellent Have been taking my GS350 here for service. First-class customer service. Excellent workmanship thus far. Would not hesitate to recommend to family an Have been taking my GS350 here for service. First-class customer service. Excellent workmanship thus far. Would not hesitate to recommend to family and friends. More

The Best! A sign of a good service department is one that is busy. That means people trust and bring their cars in for service when the need arises. I want to t A sign of a good service department is one that is busy. That means people trust and bring their cars in for service when the need arises. I want to thank the service crew at Lexus of London led by Adam for going the extra mile and keeping a smile while doing it. Over the past few weeks I have had a few visits and had exceptional dealings with the entire team Jason, Lyndsi, Romeo, Karen and Adam. As well I would be remise without the help of Andy in Parts and Drew for the lifts to and from the office. You guys are really the best! Sincerely Steve More

First impression counts I wasn't expecting much from the first random stop at the dealership. However, my encounter with Sue prepared me instantly to a serious buying mode. I wasn't expecting much from the first random stop at the dealership. However, my encounter with Sue prepared me instantly to a serious buying mode. The way I was escorted with politeness, with respect, and with a top-notch customer service, it was easy to decide that this is the dealership I'd like to come back to. Throughout the process of purchasing, Sue was always available for calls, questions and requests. I cherish my vehicle as much as I enjoy the relationship with the dealership especially with Sue. More