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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
May 23, 2014
2 thumbs up! Thank you to the whole team at Lexus of London. In particular Ms Shearsby was very helpful and attentive. She made the car selling and buying experien Thank you to the whole team at Lexus of London. In particular Ms Shearsby was very helpful and attentive. She made the car selling and buying experience smooth and easy. She communicated efficaciously in person but by prompt E-mails as well. She has great knowledge of the industry and we would return for her services anytime in the future. We will also recommend her to our friends and family. Thanks Stephanie. The Paradis' More
by Christianparados
Employees Worked With
Helpful May 15, 2014
Review Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was ver Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was very trustworthy people. More
by svanraes
Employees Worked With
Adam McCallum
May 14, 2014
A very professional team All the professionals at this dealership treat me in a very helpful and patient manner. This applies to Karen Campbell, Romeo Nissan, and Adam McCallu All the professionals at this dealership treat me in a very helpful and patient manner. This applies to Karen Campbell, Romeo Nissan, and Adam McCallum, who are a reflection of the level of excellence established by John Rossini. More
by Don Blay
May 12, 2014
Great Experience I recently had the pleasure of dealing with Romeo Nissan at Lexus of London. Romeo went the extra mile to answer my questions and even consulted with I recently had the pleasure of dealing with Romeo Nissan at Lexus of London. Romeo went the extra mile to answer my questions and even consulted with one of the service centre's master technicians on my behalf. Romeo immediately put my mind at ease; my repairs were completed successfully and at much less cost than quoted by the dealership in my hometown. I highly recommend Lexus of London even if it means going out of your way. More
by Donald M
Employees Worked With
May 06, 2014
Loving my Lexus! I had an opportunity to purchase a new car and I was leaning towards a hybrid but not certain which car company I would purchase from. I started with I had an opportunity to purchase a new car and I was leaning towards a hybrid but not certain which car company I would purchase from. I started with the Lexus of London dealership and never continued with my research as the CT200 caught my attention and when the sales associate took his time educating me further with the Lexus brand and the hybrid technology I was convinced that I had found my car. My sales associate was never pushy or aggressive. He was pleasant and enjoyable to be around - a seasoned professional! The dealership is attractive, clean and full of amenities for an additional bit of comfort. Outside of the sales associate who helped me every other person I was in contact with at the dealership provided me with great service. More
by archives
Employees Worked With
John Braddon
April 17, 2014
Very good experience I had a very good experience in Lexus of London, and Jack is very nice and knowledgeable. He is patient with our requests. I would recommend him to my I had a very good experience in Lexus of London, and Jack is very nice and knowledgeable. He is patient with our requests. I would recommend him to my friends. More
by kklexus
Employees Worked With
April 16, 2014
a car expert and a kind person so lucky to meet Jack Ji when buying my first car. Amazing expertise, can judge a car's problem by hear its running. So gentle and kind, make you feel so lucky to meet Jack Ji when buying my first car. Amazing expertise, can judge a car's problem by hear its running. So gentle and kind, make you feel like home. Great experience! More
by garlinguo
Employees Worked With
April 14, 2014
Purchased a 2010 Lexus IS250 MT Amazing experience at Lexus of London. Stephanie and Joe provided an honest, prompt, and painless service that went over and beyond my expectations. I Amazing experience at Lexus of London. Stephanie and Joe provided an honest, prompt, and painless service that went over and beyond my expectations. I am very satisfied and will be coming back in the future. The 1.5 hour drive was worth every second. More
by JeremySison
April 09, 2014
A good dealer Jack Ji is a very friendly, patiently and helpful dealer in Lexus of London. The amazing thing is Jack speaks both English and Chinese which is Jack Ji is a very friendly, patiently and helpful dealer in Lexus of London. The amazing thing is Jack speaks both English and Chinese which is very helped for a new family when first time arrived in London. He explained every single detail patiently before and after the purchasing. Thank you, Jack and Lexus of London. More
by tintinvw
Employees Worked With
April 08, 2014
EXCELLENT CUSTOMER SERVICE LEXUS OF LONDON is one of the best dealership that I have even been, it is magnificent and I felt comfortable every time i visit there. they have an e LEXUS OF LONDON is one of the best dealership that I have even been, it is magnificent and I felt comfortable every time i visit there. they have an excellent and profession team that provided me an great advices when I was having my new lexus. and especially for the agent I work with, JACK JI, who is really considering the need of the customer. More
by JOEYCHEN
