Lexus of London

Great experience with Stephanie Shearsby @ Lexus of London Just purchased a pre-owned Lexus LX570 from Stephanie Shearsby at Lexus of London. What a great experience it was ! Stephanie was very professional an Just purchased a pre-owned Lexus LX570 from Stephanie Shearsby at Lexus of London. What a great experience it was ! Stephanie was very professional and helpful through all the purchase process. Everything starting the first inquiry till leaving the dealership in the purchased vehicle was at the highest Lexus standards. Highly recommend everybody to purchase a car from Stephanie Shearsby and Liliana S (financials). Oleg. More

Purchase of pre-owned vehicle Four years ago, Stephanie supported us to buy out our lease and to make a new purchase - she was new with the dealership. Subsequently, whenever we w Four years ago, Stephanie supported us to buy out our lease and to make a new purchase - she was new with the dealership. Subsequently, whenever we were in the dealership for maintenance services, she always spoke with us and kept up with our current events. This fall, when we were in the market for a replacement for the older Lexus, we told Stephanie to keep and eye out for a pre-owned Lexus with low mileage. She emailed us, unknowingly while we were on vacation in Saint Lucia, with the 'perfect' vehicle and wanted to give us a chance to purchase before it was available on line. We quickly called her from Saint Lucia and she took the down payment from us so we could complete the purchase on our return. Once home, she made the purchase a simple and painless process (historically, I had always hated the haggling associated with car purchases) but with Stephanie (and Chris) there is such a strong trust relationship that I always feel that we are receiving the best deal possible. I can't imagine not owning a Lexus. More

Visited dealership because of friend's referral Jack Ji was the best Chinese sales I ever met. He was referral by one of my best friends who bought the NX through him. His recommends was so useful a Jack Ji was the best Chinese sales I ever met. He was referral by one of my best friends who bought the NX through him. His recommends was so useful and educated us how to pick a vehicle which fit our situation well. We looked into RX350 and I was still conversing the options he gave us. I will definitely buy my new vehicle through him! More

Excellent assistance while buying Jeep My husband and I recently bought a used jeep at Lexus of London. Stephanie Shearsby assisted us and was absolutely delightful. She answered all our qu My husband and I recently bought a used jeep at Lexus of London. Stephanie Shearsby assisted us and was absolutely delightful. She answered all our questions clearly and was very organized as she assisted us through the process. She explained the process clearly and professionally. She was very thorough and wonderful to work with. Would be happy to work with her again. After dealing with Stephanie, we then dealt with Liliana, who was also very efficient in looking after the final, financial details. She was friendly and patient as I required explanations with some of the forms. Both women are an asset to this firm. More

RX 350 Purchase Excellent experience! I came to Lexus of London after being spun around at two other dealerships (one in Lonon, one in Toronto). Look all you sales Excellent experience! I came to Lexus of London after being spun around at two other dealerships (one in Lonon, one in Toronto). Look all you sales people...all I ask is for honesty...be straight with me...deliver what you say...Don't chang the rules half way though a deal. Stephanie Shearsby was the sales rep I have been looking for ...she explained everything to us, kept her word and made it happen. I sooo greatly appreciate this no nonsense approach to a vehicle purchase. It's been a month since we took delivery of our RX...and there have not been any after the sale "surprises", or "hiccups". We are very pleased with the professionalism of Stephanie and how we were treated. I will be a long term customer. Thank you Stephanie! More

Award winning customer service Sue Vincent did a first rate job in answering my questions, and taking care of the negotiations, as usual she is to be commended for taking care of de Sue Vincent did a first rate job in answering my questions, and taking care of the negotiations, as usual she is to be commended for taking care of details, and looking after her customer. Thanks Sue and Lexus of London, for another sale well done. Gearld Inch More

Amazing experience!! Rick Watson is a super star... This was a very rare situation, Rick Watson at Lexus of London made it happen. I ordered the 2017 Lexus NX 300 Hybrid with - Executive package. The r This was a very rare situation, Rick Watson at Lexus of London made it happen. I ordered the 2017 Lexus NX 300 Hybrid with - Executive package. The reason I made my final decision to purchase from a dealership 1 hour drive away..... was because of Rick Watson !! Sales professionals seem to forget!!! Your clients don't do this everyday... This was very emotional purchase for me and he handled it with class, Rick was so calm through the process... Even the day before delivery Rick sent me a message, he said...don't worry ...it'll all work out...His confidence I trusted and he was so right!!! Thanks to Rick and the team at Lexus of London. I needed the NX to be delivered before Christmas!! as it was a surprise for my wife!! as our local dealership told us we would have to wait 4 months. Rick Watson worked with the management team to secure the NX for December pick up, without fail I received the call it was ready for pick up. Lexus of London is amazing to deal with from Alan and Stacey to Rick Watson, truly a pleasure from start to finish. Thanks KD. More

excellent service Lexus London sales and service is the best in South Western Ontario! Regardless of what level the employees are, they are courteous, professional an Lexus London sales and service is the best in South Western Ontario! Regardless of what level the employees are, they are courteous, professional and extremely efficient - everyone is treated the same! Lexus London understands customer service from sales to service. More