Lexus of London

Outstanding Service I experienced a vibration in steering on my GX right before going on a long road trip for the holidays. Romeo was very thorough in explaining problem I experienced a vibration in steering on my GX right before going on a long road trip for the holidays. Romeo was very thorough in explaining problem and had resolved in a timely manner. The best part was that it was Christmas Eve and I was back on the road. I would not even consider buying or servicing a vehicle anywhere else. JR Happy Owner GX & GS More

Great Service Department I have been dealing with the service department at Lexus of London for many years. Karen Campbell has always been extremely helpful and friendly. She I have been dealing with the service department at Lexus of London for many years. Karen Campbell has always been extremely helpful and friendly. She takes the time to listen to my issues and goes out of her way to make sure they are resolved. Thank you Karen and Lexus of London for making me feel special and valued. More

Great customer service From the time we bought our Lexus ES 350 and all service calls that have since followed our experience has been top notch. Our service representative From the time we bought our Lexus ES 350 and all service calls that have since followed our experience has been top notch. Our service representative Romeo Nissan has been exceptional, his attention to detail and making sure our experience is nothing short of complete satisfaction is truly why I would buy another Lexus. Service is key and he's got it down to a fine art. I love dealing with him and know that my needs will be met. More

Awesome in every department Since buying our first Lexus at Lexus of London we have experienced what it is truly like to become part of the Lexus family. We especially have been Since buying our first Lexus at Lexus of London we have experienced what it is truly like to become part of the Lexus family. We especially have been impressed with the after sales service. Romeo Nissan shows exceptional care. We are made to feel welcome even if our concerns may seem minor to others Romeo shows understanding and takes care of all of our needs. Nothing is too much trouble for him and he goes above and beyond to make us happy. Because of him we would have no hesitation in buying another Lexus and recommending Lexus to friends and family. He is a real asset to the service department. More

Best buying experience + industry leading customer service! After purchasing my Lexus NX at Don Valley North, I never thought I would buy another Lexus as I had the worst buying and multiple bad servicing exper After purchasing my Lexus NX at Don Valley North, I never thought I would buy another Lexus as I had the worst buying and multiple bad servicing experiences. But when the 2016 Lexus RX I decided to give Lexus of London a try and it was the best decision I could have ever made. Both Sue and Allan were very friendly and treated me with the utmost respect and they even offered to take a fifth look at the issues I was having with my NX that Don Valley North could not fix after multiple visits. They made me feel extremely comfortable and made my buying experience exciting and easy! I would definitely recommend Lexus of London to anyone looking for a Lexus, they even offered to deliver my new RX to Toronto free of charge. When I was introduced to Romeo he could not believe I was having issues with my new NX and that Don Valley North Lexus was not taking the time to properly fix the problem even though I brought in my NX multiple times. He was extremely friendly and was determined to make sure that the issue was resolved. Instead of looking at ways that I could be "causing the problem" or just saying its "normal" he just wanted to find a way to fix it. The quality of customer service between the two dealerships was night and day. I will never service any of my Lexus' at any other dealership again. Romeo offered me a free loaner vehicle so that my day would not be ruined where at Don Valley North they make you wait hours at the dealership without even telling you when your car is even ready. After 3 hours my car was ready and the issue was finally resolved. Even when I was looking for winter tires for my Lexus RX, I decided to call Romeo for advice and he took the time to tell me which tires would be the best for my car and what the differences between them. It is always easy and hassle free dealing with Romeo for any question or concerns I may. More

Simply done right. I deal with Romeo on almost every visit, and I have been nothing but impressed. My last visit was a routine maintenance service. I was in early, he wa I deal with Romeo on almost every visit, and I have been nothing but impressed. My last visit was a routine maintenance service. I was in early, he was there earlier. I was greeted as a respected friend, dealt with professionally, and out the door before I new it. Excellent service! More

Best experince with a dealership I have been to many dealerships, but this one is unique. Everyone is extremely helpful and welcoming. I had my Lexus serviced there and I am very impr I have been to many dealerships, but this one is unique. Everyone is extremely helpful and welcoming. I had my Lexus serviced there and I am very impressed with the level of service and knowledge I recieved. I worked with Romeo and he kept me up to date with all the work that needed to be done and what he recommended be done in the future. I felt comfortable with the decisions on what work was done and what I needed. I have recommended this dealership and brand to my parents and would recommend to anyone interested in a Lexus. More

Great service I always feel welcomed at Lexus of London when getting service done on my vehicle. Whenever I arrive Romeo always has a big smile on his face when gre I always feel welcomed at Lexus of London when getting service done on my vehicle. Whenever I arrive Romeo always has a big smile on his face when greeting me. He answers all of my questions as well as let's me know what new things are happening with Lexus. Great customer service! More

excellent service I always receive top notch service from Romeo whenever I bring in my RX 350 to be serviced. He is very knowledgeable about the Lexus and will take the I always receive top notch service from Romeo whenever I bring in my RX 350 to be serviced. He is very knowledgeable about the Lexus and will take the time to explain the reasons for service. He puts you at ease. kudos! More

Quality service response I arrived at dealer 20 min before closing on a Saturday. Romeo greeted me, helped me with my minor issue, replacing key batteries etc. While there, he I arrived at dealer 20 min before closing on a Saturday. Romeo greeted me, helped me with my minor issue, replacing key batteries etc. While there, he popped in a new taill light, all without hurry, yet service was prompt. He had a quick look at the car as we were heading onto highway, all good to go! I really appreciated the warm welcome, and thorough service feel. More