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Lexus of London

London, ON

4.9
4,073 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,073 reviews

July 09, 2017

Buying a new car Was a great experience and hassle free with excellent team work we appreciate the ability to cater to your needs and not to push sales for profit More

by Dr Rashed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Kylie Ellis
Jan 20, 2018 -

Lexus of London responded

Hi Dr. Rashed, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

July 08, 2017

Hands down the best customer service we have ever received! There isn't enough words to describe the exceptional customer service we have experienced with Stephanie! She truly goes above and beyond to make her More

by Summertime80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

July 08, 2017

Wonderful experience at Lexus Have been to Audi 2 weeks ago but finally became a Lexus driver because of Jack who saved me a lot of time and money. It was a wonderful experience an More

by Chen Is300 f sport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Chen Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

July 07, 2017

Great experience at Lexus of London Dealing with Stephanie and Lexus of London was a painless and easy process. It was a pleasure to do business with her. She was very professional and More

by David Luzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi David, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

July 07, 2017

Rick is a gentleman; he is a man of his word. Rick, a Lexus salesman, is a solid guy. When he gives you his word, he keeps it. He is a very trustworthy, honest, knowledgeable, friendly, out going More

by CarMan84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

July 06, 2017

Rick Watson was amazing to work with! Rick made the purchase of our used Lexus so easy and wonderful. He gave us great customer service and was fun to deal with. Rick was efficient, reli More

by Susan and Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Susan & Richard, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

July 06, 2017

Awesome experience in Lexus of London Very positive experience with the Lexus of London. Courteous, professional with their services. This is my first car, but I had no idea where to start More

by Ivean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Ivean, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

July 06, 2017

Awesome !! Stephanie and Lexus of london We have dealt with Stephanie and Lexus of London with our last three SUVs. It was a pleasure to do business with her. She was very professional and we More

by Bella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Bella, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

July 03, 2017

Friendly, knowledgeable and keen to help Stephanie responded to our Lexus "on-line" query almost immediately. She arranged for us to test drive an NX300h which we ultimately brought home. She More

by MikK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Mikk, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments. Lastly, we hope you enjoy your new NX300H!

July 01, 2017

Very professional , informative & cooperative. Working with Sue Vincent was a very comfortable experience . This was a huge step for my husband and I to go from a sedan to a SUV. Sue's pleasant pe More

by Edgie
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 20, 2018 -

Lexus of London responded

Hi Edgie, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments. Lastly, enjoy driving your new RX350!

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