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Lexus of London
London, ON
4,131 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,131 reviews
September 19, 2017
This is what dealership should be Vary pleasant ,informative, on time , everyone was helpful, Stephanie made me feel vary comfortable with any questions i had,my first service was on t Vary pleasant ,informative, on time , everyone was helpful, Stephanie made me feel vary comfortable with any questions i had,my first service was on time. More
by bos54
Employees Worked With
September 19, 2017
Fantastic! My sales executive was Rick Watson - friendly, knowledgeable, not pushy, a pleasure to deal with and a lot of fun. Would definitely recommend him and My sales executive was Rick Watson - friendly, knowledgeable, not pushy, a pleasure to deal with and a lot of fun. Would definitely recommend him and Lexus of London no problem - simply Fantastic!! I had not purchased a new vehicle in a few years, and have in the past bought luxury vehicles, and have never had such a pleasant experience at a dealership. Looking forward to future purchases! More
by darsaunders
Employees Worked With
September 15, 2017
A great service experience, as usual Our Lexus was in for a 240000 km service (yes the number of zero's are correct). It did require some major work, but we were allowed to keep the loane Our Lexus was in for a 240000 km service (yes the number of zero's are correct). It did require some major work, but we were allowed to keep the loaner over the weekend, The dealer is in London but we live in Sarnia, so getting the car(s) back and forth could have been a problem, especially since one of us was going into the hospital on Monday. However, thanks to Karen Campbell in service and the sales manager Allan Calvert, the exchange of cars was handled seamlessly by them. Thanks for all your help...a great team! Vance and Chris Curry More
by grandpafg
September 13, 2017
Great experience Everything was finished on time and information given to me about my car. The staff was friendly and efficient. My car was returned to me in spotless Everything was finished on time and information given to me about my car. The staff was friendly and efficient. My car was returned to me in spotless condition after the wash and servicing. The waiting area was pleasant and quiet and I didn't mind at all waiting for one hour for my car to be finished. It was a little oasis in my day. More
by Finnega
September 08, 2017
Good service I went to dealership to buy a part for my car. They ordered the part and painted it which only took 1 day to complete. The service was excellent. I went to dealership to buy a part for my car. They ordered the part and painted it which only took 1 day to complete. The service was excellent. More
by Ohm
Employees Worked With
Henry Gao
September 08, 2017
Service Henry was professional, honest. Service was done on time and a I got a call to inform me of extra maintenance to be done (brakes) and to get the go a Henry was professional, honest. Service was done on time and a I got a call to inform me of extra maintenance to be done (brakes) and to get the go ahead to fix it. All done on time! More
by Denbel
Employees Worked With
Henry Gao
September 07, 2017
People nice, professional Actually Lexus was not my first choice, I have been shopping around for couple weeks and visited several dealers already before I came to Lexus. Amazi Actually Lexus was not my first choice, I have been shopping around for couple weeks and visited several dealers already before I came to Lexus. Amazing thing is I made decision to buy Lexus within 2 hrs since I entered Lexus showroom and met Sue Vincent, She is so nice and patient, spent so much time to introduce the cars to me. Not only the cars itself, but also the financing issues. Very professional and patient. I DO recommend this dealership. More
by Bert
Employees Worked With
Sue Vincent
September 07, 2017
Attention to detail These folks are attentive to my needs and wishes. They take care of what is needed in the moment with a keen eye to recommendations for proactive main These folks are attentive to my needs and wishes. They take care of what is needed in the moment with a keen eye to recommendations for proactive maintenance. More
by Ed582
September 07, 2017
EXCELLENT SERVICE We are happy to report the very high level of service we received from Romeo Nissan Service Advisor with London Lexus, his relationship with us was no We are happy to report the very high level of service we received from Romeo Nissan Service Advisor with London Lexus, his relationship with us was nothing less than excellent, professional and friendly. We also had the distinct pleasure of meeting Mr. Allan Calvert sales Manager and can understand why customers are in the very best hands from their initial purchase of their Lexus through to the understanding service with Romeo. Pat and Jeff More
by pj
September 07, 2017
Fast, efficient, friendly service This was my first time using this dealership and I was very impressed with their service. The staff were very friendly, I was checked in for my servi This was my first time using this dealership and I was very impressed with their service. The staff were very friendly, I was checked in for my service with literally no wait time, and my car was ready exactly when promised. Karen was helpful and knowledgeable and a very pleasant person to deal with.Thank you! More
by JaneinBayfield
Employees Worked With
