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Lexus of London
London, ON
4,176 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,176 reviews
January 26, 2018
BEST SERVICES I wanted to drop you a note and thank your company for the excellent service provided by your delightful employee Henry Gal. He provided a wonderfu I wanted to drop you a note and thank your company for the excellent service provided by your delightful employee Henry Gal. He provided a wonderful, professional, relaxing service during my last car service. There are A LOT of good cars in the market but what makes the difference is the high standers of the after sales services that Lexus dealership offered :) and I give credit to the work your people did. I will recommend your dealership to others in the future. More
by sarah
Employees Worked With
Henry Gao
January 25, 2018
Excellent I dropped my car was only minutes getting the paper work done, was offered a car to use if needed. I had a ride was told my car would be done by 11am I dropped my car was only minutes getting the paper work done, was offered a car to use if needed. I had a ride was told my car would be done by 11am I should up at 1055 and they where just pulling my car up front. Took only a few minutes to go over the advice required and anything else that it might need. Excellent service my time valued by your staff Henry is great. More
by Thorogood
Employees Worked With
Henry Gao
January 25, 2018
Best car buying experience ever!!!! My entire experience at Lexus was unremarkable. From meeting Rick initially there was no pressure, he was super informative and patient with me. He m My entire experience at Lexus was unremarkable. From meeting Rick initially there was no pressure, he was super informative and patient with me. He made the entire process stress free and easy and did everything he could to help. It felt more like he was assisting me rather than just selling me a car like all the other dealerships. The entire team at lexus made me feel like family. I was introduced to everyone with smiling faces. I can't say enough good things about my experience. This was my 6th car purchase over the years and hands down best experience of them all 💕 More
by aliesha
January 24, 2018
The service department has gone above and beyond for me. Service department : Accurate diagnoses ; reasonable charges ; no surprises with my invoice. Always pleasant and courteous. What more can you ask Service department : Accurate diagnoses ; reasonable charges ; no surprises with my invoice. Always pleasant and courteous. What more can you ask for. Sales department - Rick Watson Rick is a very good salaes person ; low key but knowledgable. He knew what I was looking for ; and kept me posted on what was avaialble and what was coming in. It was a pleasure to deal with him. Terry L More
by Terry
Employees Worked With
Other Employees :
Allan Calvert, Adam McCallum, Henry Gao
January 20, 2018
Amazing work very pleased! :-) I would like to say thank you for the amazing service done by Romeo and his team appreciate all the excellent work done on my car, Lexus of London alw I would like to say thank you for the amazing service done by Romeo and his team appreciate all the excellent work done on my car, Lexus of London always making me feel valued by them. :-) More
by Iceland
Employees Worked With
January 13, 2018
Lexus of London first time purchase This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival This was our first time purchasing a Lexus vehicle from Lexus of London. Overall the staff were all very accommodating. We were greeted upon arrival at the dealership by very friendly staff who asked us how they could help us. Our sales person Rick Watson was very helpful, he had a casual, professional approach ( no sales pressure -which was great!!) and he helped us determine our vehicle needs and answered all of our questions. He ensured we test drove our vehicle before purchasing and thoroughly reviewed all of the vehicles features with us. Rick also ensured a smooth transition to the business services manager (Kylie) and ensured we had a time booked that worked for us to receive our new vehicle. When we arrived at the dealership to pick up our vehicle Rick ensured we were introduced to all of the key people to accommodate our future servicing needs and he made sure the vehicle was professionally detailed and ready for delivery. Andy in parts did a great job at sourcing a winter wheel package that we liked and the wheel package complimented the looks of the vehicle. Also thanks to Kylie for help with the extended warranty and Lauren for explaining all of the detailed features of the vehicle at delivery. Romeo in service also answered a few extra detailed questions we had and ensured we understood how service will accommodate our future needs. Looking forward to our first vehicle servicing. Really nice to see a dealership accommodate your needs in such a professional manner that makes you feel welcome. Well done Lexus of London!!!! More
by Charlie and Heidi
Employees Worked With
Other Employees :
Kylie Ellis, Rhonda Thompson
January 12, 2018
Great experience Jack is very patient and answered all my questions and solve my problems very well. Great car and great experience with Lexus London!The car is beauti Jack is very patient and answered all my questions and solve my problems very well. Great car and great experience with Lexus London!The car is beautiful. More
by alva123
Employees Worked With
Jack Ji
January 12, 2018
Great service from jack and his team Great service and value from Jack and his team from Lexus of london! Can't say enough good things about it! Will purchase my next one with them as wel Great service and value from Jack and his team from Lexus of london! Can't say enough good things about it! Will purchase my next one with them as well! Very pleased and highly recommended ! More
by Dc91817300.
Employees Worked With
Jack Ji, Henry Gao
January 07, 2018
Award winning salesman We went to the Lexus dealership in London in search of a new car for my wife when we walked in we were met by the amazing front desk staff offered us We went to the Lexus dealership in London in search of a new car for my wife when we walked in we were met by the amazing front desk staff offered us drinks to which then lead us to our salesman Rick Watson he greeted us and politely asked what we were in the market for though Im sure it was very painful for him do to the fact my wife was back and forth between 2 vehicles he listened and answered all questions and then helped us make the best decision for her in my opinion probably one of the best salesman and financial teams we have ever encountered AWARD 🥇 winning experience all around will definitely be heading back there for my next vehicle More
by Jason
January 05, 2018
amazing experience... essentially bought a car over phone! Having my car break down suddenly and needing a new one within weeks, I could not have found a better person than Sue to help me! I was in Waterloo at Having my car break down suddenly and needing a new one within weeks, I could not have found a better person than Sue to help me! I was in Waterloo at the time and she in the London dealership, yet she was able to help me with an amazing NX 200T at an incredible deal, all arranged over the phone, and delivered within 2 days right to the front door of my AirBnb!!! I am still amazed at how smoothly the entire process wet, but I cannot say I am surprised as Sue was responding to my late night and early morning emails even! She was extremely devoted and paid great attention to detail. I am so happy with my experience and 100% recommend Sue!! More
by Monica123
Employees Worked With
Sue Vincent
