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Lexus of London
London, ON
4,240 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,240 reviews
April 25, 2018
Great service and experience Being a small business owner, I look for the little details of a buying experience. Sue and the team at Lexus of London we’re great! I really felt as Being a small business owner, I look for the little details of a buying experience. Sue and the team at Lexus of London we’re great! I really felt as though they cared about my concerns and weren’t trying to ram an overpriced car down my throat. All of my needs were met from the car, to the financing, to even the warranty. They listened to me and heard what I said. Thank you so much Sue! More
by G0G0volvo
Employees Worked With
Kylie Burridge, Lauren Rossini, Sue Vincent
April 25, 2018
Take Care of owners This dealership provides the quality Lexus sericing that owners expect at competitive prices. They know many owners by name on sight and do everything This dealership provides the quality Lexus sericing that owners expect at competitive prices. They know many owners by name on sight and do everything they can to make sure you are pampered while you wait. More
by Jefrankel
April 25, 2018
Excellent Had a fantastic experience purchasing my very first Lexus and working with Rick and Kylie. Would recommend highly. Thanks for making it such a positiv Had a fantastic experience purchasing my very first Lexus and working with Rick and Kylie. Would recommend highly. Thanks for making it such a positive and smooth process! More
by Munchman
April 23, 2018
Quality service at Lexus of London Was into the dealer for service a week ago to get my summer tires on as well as winter fall out remover. They did the usual once over and noticed my f Was into the dealer for service a week ago to get my summer tires on as well as winter fall out remover. They did the usual once over and noticed my fronts brakes were getting to point of requiring work. This work was just completed. I was impressed with the way everything was handled...from the service loaner vehicle to the actual services performed. My RX always feels like new again after it's been in for service. Thanks for taking care of me!! More
by stevepineau
Employees Worked With
April 22, 2018
Excellent service Rob Ellsworth was very helpfull and took the time to answer all my questions. I was impressed with the information and guidance he has given. I am ver Rob Ellsworth was very helpfull and took the time to answer all my questions. I was impressed with the information and guidance he has given. I am very happy with the friendly and courteous service. More
by Richard
Employees Worked With
Rob Ellsworth
April 20, 2018
Excellent sale Jack is the best salesman I have ever seen. He has a sincere attitude towards customers, also with a clear understanding of the car, and I will recomm Jack is the best salesman I have ever seen. He has a sincere attitude towards customers, also with a clear understanding of the car, and I will recommend more people to buy a car though him More
by QWE-123
Employees Worked With
Jack Ji
April 19, 2018
After-sale is more than I expecting I have always been a very happy customer. Thanks to my sales Jack, he always gives me heartily suggest once come to my service. Henry who is my servic I have always been a very happy customer. Thanks to my sales Jack, he always gives me heartily suggest once come to my service. Henry who is my service advisor also helped me a lot. Jack always help me book service appointment that makes everything earlier for me. More
by zheyang121
Employees Worked With
Jack Ji, Henry Gao
April 19, 2018
Good experience in buying the car People in the centre are very patient, and recommend the cars fit you best. I have tried four cars, all of them are perfect. Excellent experience! People in the centre are very patient, and recommend the cars fit you best. I have tried four cars, all of them are perfect. Excellent experience! More
by Junjie
Employees Worked With
Jack Ji
April 19, 2018
Excellent service. We have found Lexus of London staff to be friendly, accommodating and their vehicle service to be excellent. We have absolutely no reservation in reco We have found Lexus of London staff to be friendly, accommodating and their vehicle service to be excellent. We have absolutely no reservation in recommending the Lexus of London dealership to family and friends. More
by Stan
Employees Worked With
Other Employees :
Tom Hiscott, Teagan McCombs, Peter Lovenjack
April 18, 2018
Awesome Thorough - professional - friendly - it was a pleasure to do business with their team - would recommend Sue for sure but everyone was helpful.Thank yo Thorough - professional - friendly - it was a pleasure to do business with their team - would recommend Sue for sure but everyone was helpful.Thank you Sue! More
by Allenka
Employees Worked With
Sue Vincent
