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Lexus of London
London, ON
4,079 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,079 reviews
November 01, 2017
Professional and efficient Stephanie very quickly assessed our situation. While we were researching vehicles, we were unsure what exactly we were going to do and we’re seeking f Stephanie very quickly assessed our situation. While we were researching vehicles, we were unsure what exactly we were going to do and we’re seeking further information. Stephanie very efficiently took over, and directed us to a final decision. We are now eagerly awaiting delivery of our new RX350. More
by McDo
November 01, 2017
Needed a replacement car. We had dealt with Sue in 2016 on our first purchase of an ES350. We loved our car but needed to replace it after year & a half as a careless driver to We had dealt with Sue in 2016 on our first purchase of an ES350. We loved our car but needed to replace it after year & a half as a careless driver took out the drivers side of the car & the insurance company wrote the vehicle off. Sue was able to track down another ES350 very quickly & give the insurance company all the information they needed to complete our claim. It was a very stressful time for us but Sue assured us that all would be fine & indeed we had a new car in our possession in no time at all! Thanks Sue! We are very happy with our new vehicle. More
by sylviaES350
Employees Worked With
November 01, 2017
Great experience, great car! We had a great experience purchasing an ES from Sue! She was patient and helpful throughout the entire process. We were in touch with Sue through visi We had a great experience purchasing an ES from Sue! She was patient and helpful throughout the entire process. We were in touch with Sue through visits, phone calls and emails and she was always available to answer questions. Love Lexus of London, love our new ES!!! More
by FamilyOfFive
Employees Worked With
November 01, 2017
Good! I dropped my car to dealer for maintenance. Nice service, fast, convenient. Explaining everything to the costumer with patience. It was a nice experie I dropped my car to dealer for maintenance. Nice service, fast, convenient. Explaining everything to the costumer with patience. It was a nice experience dealing with Henry Gao. More
by Ohm
Employees Worked With
Henry Gao
November 01, 2017
Wonderfull Buying Experience Stephanie made my new car purchase such an enjoyable experience. Stephanie was extremely knowledgeable and listened to my needs. The process of purcha Stephanie made my new car purchase such an enjoyable experience. Stephanie was extremely knowledgeable and listened to my needs. The process of purchasing my new vehicle was the best I have experienced in years. I would like to thank Stephanie and all the staff at Lexus in London. More
by RonDavey
Employees Worked With
November 01, 2017
COACH QUEEN Outstanding service and attention to our vehicle needs. Stephanie represents the Lexus brand perfectly. She is knowledgeable, confident and eager to b Outstanding service and attention to our vehicle needs. Stephanie represents the Lexus brand perfectly. She is knowledgeable, confident and eager to be helpful when addressing our purchase needs. A great buying experience. Tom and Margaret Meathrel More
by tomcat
Employees Worked With
November 01, 2017
Great service It was a pleasure dealing with Rick at Lexus in London. He was courteous, knowledgeable, and helpful and was able to listen to our questions and provi It was a pleasure dealing with Rick at Lexus in London. He was courteous, knowledgeable, and helpful and was able to listen to our questions and provide the information we needed without being pushy. Thank you, Rick! More
by Jana Rawesome
Employees Worked With
October 31, 2017
Extremely comfortable!! I have never felt so comfortable before in my life when buying a new car. This is our 5th new vehicle and most sales rep I feel are nice to you becau I have never felt so comfortable before in my life when buying a new car. This is our 5th new vehicle and most sales rep I feel are nice to you because they want to maximize sales for themselves but not with Sue. Thank you for selling our family a vehicle that we love and have no regrets. More
by Thik
Employees Worked With
October 31, 2017
Great Experience Probably the best car purchasing experience I've ever had. Stephanie was clear and transparent with our dealings together and absolutely got me an ex Probably the best car purchasing experience I've ever had. Stephanie was clear and transparent with our dealings together and absolutely got me an excellent deal on my new lease as well as helping me get out of my other lease with no early termination penalties. Will definitely do business there again in the future. More
by Prikley
Employees Worked With
October 31, 2017
Nice, comfortable and professional Jack can consider from custom's point of view, helping me select the one that fit me best, he clearly knows the difference between different trim leve Jack can consider from custom's point of view, helping me select the one that fit me best, he clearly knows the difference between different trim levels and can professionally answer my questions. I feel comfortable when i was talking with him. More
by jg123456
Employees Worked With
