Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,067 reviews
February 16, 2018
Impressive service Had my car for its regular maintenance yesterday. Everything was done smoothly and promptly. Henry was helpful and patient. My car was sparkly and ran Had my car for its regular maintenance yesterday. Everything was done smoothly and promptly. Henry was helpful and patient. My car was sparkly and ran smoothly on road. My appreciation for his great work! More
by Brian J.
Employees Worked With
Henry Gao
February 13, 2018
Picked up a Pre-owned Civic I was looking for a pre-owned Honda civic 2017 EX for about three weeks and came across one lying at Lexus of London. I got in touch with Stephanie wh I was looking for a pre-owned Honda civic 2017 EX for about three weeks and came across one lying at Lexus of London. I got in touch with Stephanie who handles the internet sales and expressed my interest in viewing the car. Since the car photos were not yet put up on the site, Stephanie went the extra mile and made sure some photos were clicked and sent to me so i can view the car before coming all the way from Toronto to London. the day before meeting with her initially she had reserved the car and also gave me the first right of refusal which was worth the drive. The conversations were very transparent and all details were discussed in length till we were satisfied. On the day of delivery, Stephanie made sure that the car was inside the showroom and not outside and also made sure that we took our time in satisfying everything before leaving although we reached pretty late. She made sure all the work we had told her we would like to have done before taking delivery was completed well beyond our satisfaction. I really appreciate Stephanie dedication towards us and also the way the whole matter was handled. More
by Titoo Thomas
Employees Worked With
February 08, 2018
Excellent experience A professional and responsible dealer. He always know what I need and do everything very promptly. He try his best to help me get my new car as soon a A professional and responsible dealer. He always know what I need and do everything very promptly. He try his best to help me get my new car as soon as possible. More
by Zhenjie Zhuo
Employees Worked With
February 07, 2018
Excellent experience Everyone here is friendly and considerable,they offered detailed information about the vehicles,they made reasonable lease payment plan for me. Also,I Everyone here is friendly and considerable,they offered detailed information about the vehicles,they made reasonable lease payment plan for me. Also,I had a great driving experience with Lexus. More
by VVViii
February 07, 2018
Very Smooth This dealership really has it down. Smooth interactions from start to finish. The worst part of servicing the car is the hassle, and this was hassle-f This dealership really has it down. Smooth interactions from start to finish. The worst part of servicing the car is the hassle, and this was hassle-free More
by jlg64
Employees Worked With
don't recall
February 07, 2018
Superb dealership at Lexus of London I now am on my third Lexus from LoL- Jack Ji, Helen Pan, Allan Calvert and everyone we dealt with always go the extra 10 miles; I have very high loyal I now am on my third Lexus from LoL- Jack Ji, Helen Pan, Allan Calvert and everyone we dealt with always go the extra 10 miles; I have very high loyalty to the Lexus/Toyota brand partially because of them and partially because the product is the best. Incredibly happy with the dealership and the car. More
by John P.Taylor
February 07, 2018
Excellent service!!! It was a pleasure to talk with Jack, and other stuff work there. They welcome you like a friend, and don’t push you hard. It was a pleasure to talk with Jack, and other stuff work there. They welcome you like a friend, and don’t push you hard. More
by Ro123
Employees Worked With
February 06, 2018
Excellent experience Really nice people offered me excellent experience to get my new car as soon as possible, and also offered me a lot of professional advices for the ne Really nice people offered me excellent experience to get my new car as soon as possible, and also offered me a lot of professional advices for the new car. More
by Peiyu
February 06, 2018
Excellent. Tom Hiscott went above and beyond to make things work for our purchase, and his handling of all aspects of the deal were perfect, A+. Tom Hiscott went above and beyond to make things work for our purchase, and his handling of all aspects of the deal were perfect, A+. More
by Bob
Employees Worked With
Tom Hiscott
February 05, 2018
Excellent Service I am consistently very well served by Karen Campbell. She is always extremely pleasant and helpful and I appreciate receiving her clear, detailed info I am consistently very well served by Karen Campbell. She is always extremely pleasant and helpful and I appreciate receiving her clear, detailed information about my car's service issues. My experience with any staff that I have ever dealt with over the years has been positive and I very much enjoy the comfortable atmosphere at Lexus of London! More
by Happy Customer
