Lexus of London

Stephanie Shearsby made the Difference! I cannot say enough great things about our Sales representative Stephanie Shearsby who went above and beyond in order to create a amicable deal for us I cannot say enough great things about our Sales representative Stephanie Shearsby who went above and beyond in order to create a amicable deal for us. We ended up declining based upon our own reasons...but it certainly had nothing to do with anything that she had or had not done. Thanks again!! More

Great experience at Lexus of London Stephanie made my experience completely stress free! Under a very tight timeline and little to no time to search myself, I was able to send my father Stephanie made my experience completely stress free! Under a very tight timeline and little to no time to search myself, I was able to send my father in to check out the vehicle listed and make a decision while I was away. I couldn't have ever imagined purchasing a vehicle without seeing it first, but Stephanie's warm reception and quick action instilled confidence in my decision to purchase from Lexus of London. She bent over backwards to ensure the process was effortless. Upon meeting in person I knew I had made the right decision. Unlike other dealerships and their sales reps, it was clear Stephanie was there to ensure I was happy and her enthusiasm was contagious. I will definitely be recommending a trip to see Stephanie to anyone looking to purchase a vehicle in the future. More

Excellent Service Manager Jason is my go to person for anything vehicle related. He is knowledgeable and always makes me feel as though my questions are important, even when I Jason is my go to person for anything vehicle related. He is knowledgeable and always makes me feel as though my questions are important, even when I know they are a bit ridiculous. He is always going above and beyond for his customers and he will be someone I follow to any dealership. He is certainly an asset. More

Both Sales and Service make you love your Lexus. I my first Lexus was a used LX 460 bought in Timmins with very low kilometers and a few years old, It had only been driven short distances because if I my first Lexus was a used LX 460 bought in Timmins with very low kilometers and a few years old, It had only been driven short distances because if they can, people fly out from Timmins rather than drive if going south. Recently I saw one like mine driven across an African lake on Television ( not very deep but impressive) because it could be raised up to cross rivers, or In my case snow. When I brought it down south and It needed its first service at Lexus , I took it to Lexus of London for a service and was a little nervous with its galant age how it would be treated at Lexus of London (and me a little to be honest) Nothing could have been further than the truth. People in service both went out of their way to keep it running, and when it finally was time to to say good bye to the vehicle and the people in the service,they put me in touch with Leasing and I am happily driving driving a RX 350 on both long and short distances even to Timmins . As you can probably guess I would recommend both Lexus vehicles and the people in the dealership More

Excellence I would never think about taking my car anywhere else for service! The service and friendlyness of the staff is second to none. At Lexus of London you I would never think about taking my car anywhere else for service! The service and friendlyness of the staff is second to none. At Lexus of London you not only get great service but an enjoyable "EXPERIENCE" as well. Thank you Karen, Adam and staff! More

Purchase and delivery of another RX. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. The Purchase was made possible by a Sales Team that listened to my requirements and found a vehicle that satisfied those needs. The vehicle was then delivered to my door, 200+km from London - the same excellent Customer Care I experienced with the last RX I Purchased. I would highly recommend putting your trust in the team at Lexus of London. More

Everything was great! Rick Watson was very upfront with everything and made the purchase very comfortable and easy. There are definitely no complaints about the service or Rick Watson was very upfront with everything and made the purchase very comfortable and easy. There are definitely no complaints about the service or the staff. More

Good experience Jack Ali and Huayi Wang provided me kind, warm and patient service during the car purchasing process. I will definitely introduce them to my friends w Jack Ali and Huayi Wang provided me kind, warm and patient service during the car purchasing process. I will definitely introduce them to my friends who need to buy cars. More

Very Professional I live in the Toronto area and found the LX that I was interested in online. I was contacted by Stephanie Shearsby and she was very helpful and answer I live in the Toronto area and found the LX that I was interested in online. I was contacted by Stephanie Shearsby and she was very helpful and answered all my questions. She addressed the concerns I had about buying a vehicle online and she even sent me videos so I could get a closer look. She arranged for prompt delivery of the vehicle and everything was as she described. Her after sales service has been fantastic as she helped sort out a couple of minor details. I would highly recommend dealing with Stephanie as she is a true professional. Great overall experience. Definitely 5 star! More

Excellent experience Jack went out of his way to help me choose a car that fitted me, and he's very knowledgeable. I would definitely recommend him to my friends. Jack went out of his way to help me choose a car that fitted me, and he's very knowledgeable. I would definitely recommend him to my friends. More