Lexus of London

Jack Ji is a perfect sale that I met As a new about cars, It is such a honor to met Mr Ji and gain some advices about how to purchase my suitable car. He always Speak kindly and listening As a new about cars, It is such a honor to met Mr Ji and gain some advices about how to purchase my suitable car. He always Speak kindly and listening with high patients. More

Great experience We had been interested in purchasing a luxury vehicle. We visited BMW, Mercedes, jaguar, and Lexus. Although we had never purchased a luxury vehicl We had been interested in purchasing a luxury vehicle. We visited BMW, Mercedes, jaguar, and Lexus. Although we had never purchased a luxury vehicle before we were made comfortable immediately. From the moment we arrived, the facilities were top notch and the service we received was great. Rob was very knowledgeable about all of the features of the vehicles he showed us. Above all, he wasn't pushy and made sure we had all of the info we needed to make our purchasing decision. He gave us a quote on the vehicle, we came back with a counter-offer which he excepted immediately. We now a proud owner of a 2018 RX350 and very pleased with the purchasing experience. We were given a total tutorial of the car in which we learned a lot. (cant remember the guy's name but he was very thorough and professional) Rob contacted us a week later to follow-up to see if we had any additional questions. If you are looking for a vehicle, I strongly recommend that you speak to Rob and recommend him to anyone who asks. More

Great experience with Lexus of London Very upfront, informative,attentive staff. Living 2hours from the dealership, I negotiated by phone with Rick,,,it was dealt with fairly and led to a Very upfront, informative,attentive staff. Living 2hours from the dealership, I negotiated by phone with Rick,,,it was dealt with fairly and led to a quick deal. More

Excellent service Everyone was extremely helpful, kind and attentive. We worked with Rick Watson and he was very attentive and made sure that everything went smoothly. Everyone was extremely helpful, kind and attentive. We worked with Rick Watson and he was very attentive and made sure that everything went smoothly. He was extremely knowledgeable and pleasant to deal with. We are extremely happy with how he handled every one of our needs. More

Great Experience Everything was taken care of. Very professional. The special added services was more than I expected. they ensured that I understood all the features Everything was taken care of. Very professional. The special added services was more than I expected. they ensured that I understood all the features in the car before I left. More

Friendly and knowledgeable My experiences at Lexus of London were very good. After visiting several other dealerships and speaking with their sales staff, I didn’t feel welcome My experiences at Lexus of London were very good. After visiting several other dealerships and speaking with their sales staff, I didn’t feel welcome so I kept looking. I found Lexus of London to be the most knowledgeable and friendly which led me to purchase my Lexus from them. Natalie was the first person I met and she was very helpful. Then Rick, Lauren and Kevin rounded out the time spent there. So glad I didn’t go elsewhere. More

Beyond Amazing We just received our 2018 RX350 yesterday and are still in happy shock. Our sales associate, Sue Vincent, was more than helpful. Her pure passion for We just received our 2018 RX350 yesterday and are still in happy shock. Our sales associate, Sue Vincent, was more than helpful. Her pure passion for cars in general and Lexus in particular shines through the moment you sit down with her. When we arrived to get our new suv, we were introduced to Kevin, who is the gentleman that walks you through every feature on our new vehicle. Yet again, we were beyond impressed with this young man's love and knowledge for Lexus. This is our first Lexus, but I can guarantee, that it will not be our last !! Susan and Wanda More

Fantastic Service Always a pleasant experience. From the time you walk in the door, till when you leave. They really make you feel welcome, and as tho, you matter. Always a pleasant experience. From the time you walk in the door, till when you leave. They really make you feel welcome, and as tho, you matter. More

Helpful, Fast and Professional I have recently had some body work done and a regular maintenance service to my GX470. My experience could not have been better! Well done!!!!! I have recently had some body work done and a regular maintenance service to my GX470. My experience could not have been better! Well done!!!!! More

Excellent service and the coffee is great too! Rick Watson has a way of making you feel comfortable during one of the processes that many of us dread, buying a car. Rick walked me through the vario Rick Watson has a way of making you feel comfortable during one of the processes that many of us dread, buying a car. Rick walked me through the various options and helped determine what was most important for my lifestyle. He was able to find what I was looking for, in the colour I wanted and had it prepared for my test drive. He was with me throughout the process, with the exception of the couple of times he was making some arrangements for the accessories I ordered and left me by their amazing coffee machine. I liked the French Vanilla coffee and the cappuccino. I think if they found a way to put one of those coffee machines in a car they would have a winner. Rick is well skilled at helping people like me, in a no pressure environment, to determine what I need with a wide variety of finance and leasing options. In a few days the tow package, window tint, and side mouldings had been installed and it was pick up day. Rick introduced me to a wonderful young lady, Natalie Marsh, who spent all the time I needed to walk through the delivery of the car. I can't believe the amount of convenience and safety features that are built into these cars now. Natalie walked me through how to turn features on and off, set up my phone to work through the car, set up my favourite radio channels, and on and on. I wanted to better understand the engine stop/start feature of when the car comes to a stop and the engines shuts off briefly, so we went for a test drive. Apparently this new feature saves fuel so thats a good thing, but it can be concerning if you don't know what is happening. Natalie also demonstrated how to adjust the rear door opening height to accommodate the garage door, which allows for a better fit when you get home. All in all, my experience with Rick, Natalie and everyone I interacted with at the dealership was professional, thorough, and very positive. The only downside, is that I seem to be craving their specialty coffees, so either I visit the dealership frequently or buy a new coffee machine:) More