Lexus of London

Awesome! I traded my 2009 LS for a 2012 LS. Sue Vincent was an absolute delight to deal with and we very quickly arrived a deal that I feel was very fair. Once I traded my 2009 LS for a 2012 LS. Sue Vincent was an absolute delight to deal with and we very quickly arrived a deal that I feel was very fair. Once I took delivery I noticed a very small issue where the previous owner had obviously spilled something inside the centre console damaging the protective cover inside. I requested the parts dept. to order a new one. Imagine my surprise when they gave me the cover and apologized for not noticing it before I got the car, I can't say enough about what a great group of people they have at this dealership. They are very professional, knowledgable about the product, friendly and attentive. More

Beyond my expectations One of the most satisfying experiences I have ever had with dealers. JACK and HELEN are very professional employees and went beyond and above my perso One of the most satisfying experiences I have ever had with dealers. JACK and HELEN are very professional employees and went beyond and above my personal needs. they made everything easy to understand and provided professional suggestions. More

Easy & Enjoyable Sue was a pleasure to deal with. She made the whole experience enjoyable. There is a reason we keep coming back to Lexus of London....great people and Sue was a pleasure to deal with. She made the whole experience enjoyable. There is a reason we keep coming back to Lexus of London....great people and great service! More

From start to finish we had a fantastic experience. From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicle From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicles we looked at.Sue was a great listener and would always return calls and emails promptly. When we concluded our purchase the car was prepared and ready when we arrived at the dealership. The presentation of our new RX was outstanding. We would highly recommend Sue and all the other staff that made the experience so pleasant. Lexus of London is outstanding and really cares about the clients. More

satisfied client I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I also had a vehicle to trade which they had not seen. We both did our due diligence by phone and my salesperson took my questions and responded to them very professionally. When she had to consult with a shop technician, she did so to ensure that I , the customer, was given accurate information. There was no intense sales pressure, We even changed vehicles midway during our discussions as she felt that the one I purchased was more aligned with my needs. We were also able to negotiate a fair price for my trade in based on mutual trust. Payment options were handled by their Business office and optional coverages (eg Extended Warranty) were well explained. On closing day, all papers were ready and the process took approximately 1.5 hours. Both vehicles were diligently checked over and minor issues were addressed. Their delivery person took the time to walk us through and explain the features of the vehicle, a job she obviously likes doing. She also mentioned that she will serve as an ongoing resource should we have any questions. With our salesperson 'quarterbacking' our purchase, this was an excellent purchasing experience. More

Excellent service Had a screw in my tire...called and had Karen who fit me in for service. It was busy but she called back within ten minutes and could do the repair t Had a screw in my tire...called and had Karen who fit me in for service. It was busy but she called back within ten minutes and could do the repair that evening. Amazing team More

Excellent Warranty Service!!! Took our Lexus in for warranty service a couple of weeks ago and as always the service staff was very prompt, prepared and organized. Romeo did a sup Took our Lexus in for warranty service a couple of weeks ago and as always the service staff was very prompt, prepared and organized. Romeo did a super job as always keeping me informed throughout the process. More

Excellent service Helpful staff provides convenience to me. Yuan Ji and Henry Gao are patient and very professional. I will recommend my friends to London lexus if they Helpful staff provides convenience to me. Yuan Ji and Henry Gao are patient and very professional. I will recommend my friends to London lexus if they would like to buy cars. More

Excellent service. Kept me informed on the progress of my service visit. Car was ready on time, including washing. I am very happy with this dealership. Kept me informed on the progress of my service visit. Car was ready on time, including washing. I am very happy with this dealership. More

My car shopping experience I am looking for my second car. I always like Lexus, Lexus of London‘s environment is very nice and I feel very comfortable. Thanks to jack and helen I am looking for my second car. I always like Lexus, Lexus of London‘s environment is very nice and I feel very comfortable. Thanks to jack and helen I have learn a lot about IS and I really like the car. I am hoping soon or later I can get my new car. More