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Lexus of London

London, ON

4.9
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,067 reviews

July 31, 2018

Just keeps getting better and better We have dealt at Lexus of London for several years now and find the quality of the dealership , it’s team members, and its products just keep improvin More

by craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Kylie Ellis, Amanda McDonald, Natalie Marsh
July 31, 2018

Very friendly and knowledgeable. I very much enjoyed my experience at Lexus. The staff was very informative and friendly many great suggestions on upgrades. While deciding on a vehicl More

by Ashley23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

My First Lexus!!!!! I have never owned a Lexus before and this will be my first!! The sales staff went above and beyond and I got to focus on the car instead if the sales More

by yamahaR1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

Rick is the man Made appointments all over the city to find a new car, went to bmw,acura and mercedes before going to Lexus-BIG MISTAKE!! Rick was the best by far! More

by Sc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
July 30, 2018

Fantastic Service - Henry Gao Henry has been doing services for my car for more than a year now. He is always patient and professional, with great attention to details. The well-ro More

by schen730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
July 30, 2018

RCF Rims Install on GS350 Henry Gao, Adam Mann, and Andy Ziegler did an excellent job with facilitating this install of RCF Wheels on my GS350. The wheels are fantastic. They o More

by Scheng2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mann, Henry Gao
July 30, 2018

Excellent service! Excellent service from start to finish. Sue was attentive and thorough in answering all of my questions and concerns throughout my entire experience, More

by Wes Desrochers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Natalie Marsh
July 28, 2018

Third Lexus When you walk into a Lexus Dealership, you are there because you are seriously interested in exploring the purchase of a Lexus. Rob made that experie More

by Sable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ellsworth
July 28, 2018

RX 350 July 2018 Excellent customer experience with both sales and service. Quick expediting of sale transaction and knowledgeable staff. Management is fair, honest an More

by RX350 0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Marsh, Lauren Rossini
July 27, 2018

Quick and caring i am very happy with this car shopping experience, only because i don't like waiting at dealership to bargaining about price for hours and hours. Jack More

by sarahbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rui (Helen) Pan
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