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Lexus of London
London, ON
4,128 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,128 reviews
February 08, 2019
Friendly, good service The employee is very nice, and good service. Thank Larry! Thank Jack! I will recommend my friends to buy cars because your good work! Thank again! The employee is very nice, and good service. Thank Larry! Thank Jack! I will recommend my friends to buy cars because your good work! Thank again! More
by Helen123
Employees Worked With
Larry, Jack Ji
February 04, 2019
First Time Experience at Lexus of London We were very impressed with the professionalism and customer service provided by Rick Watson. He patiently listened to our needs and lead us to the ex We were very impressed with the professionalism and customer service provided by Rick Watson. He patiently listened to our needs and lead us to the exact vehicle we were looking for at the price we wanted to pay. The delivery was seamless, the vehicle was showroom ready and the specialist did an amazing job of explaining the features and answering our questions. A positive experience. We'll be back. More
by Ziggy
February 04, 2019
Great Customer Service Stopped by without an appointment as a splash guard had come loose under the engine. Karen was able to get car in right away, fix issue and complete Stopped by without an appointment as a splash guard had come loose under the engine. Karen was able to get car in right away, fix issue and complete an oil change as well. She offered me a complimentary vehicle to use for balance of afternoon while work was completed. Very professional and client focused. More
by JimE
Employees Worked With
February 04, 2019
Excellence Nice guy and really patient , love it Every time I came here he provides the best service I can have . Makes it the best experience Nice guy and really patient , love it Every time I came here he provides the best service I can have . Makes it the best experience More
by yzha774
Employees Worked With
Henry Gao
February 03, 2019
First Class I had a great experience dealing with Lexus of London. I would recommend anyone looking for a Lexus, this is the place to go. Very friendly and accom I had a great experience dealing with Lexus of London. I would recommend anyone looking for a Lexus, this is the place to go. Very friendly and accommodating. No high pressure sale’s. This is my second Lexus and I could not be happier with the quality service I have received from the sales, service and finance departments. More
by Curlyguy
February 03, 2019
Knowledgeable, Professional and Pleasant Lucky for me my Autotrader lead was answered by Sue. I was window shopping and had several questions regarding warranty, financing and models. Sue inv Lucky for me my Autotrader lead was answered by Sue. I was window shopping and had several questions regarding warranty, financing and models. Sue invited me to come in and try things on for size. I never felt more comfortable with a salesperson to date. NO pressure just patience and quick responses to my email enquiries. Sue is very knowledgeable in her product and very professional and pleasant to boot. THANKS Sue! More
by Karen
Employees Worked With
Sue Vincent
February 03, 2019
Great Experience I had the best experience buying my new car at Lexus of London. Friendly, honest staff made my experience very easy and memorable. I highly recommend I had the best experience buying my new car at Lexus of London. Friendly, honest staff made my experience very easy and memorable. I highly recommend this dealership for all your car needs. More
by CT200H
Employees Worked With
Sue Vincent, Kylie Ellis
February 02, 2019
Great service I only needed an oil change this time. I did not have to wait for my service person. He dealt with my service request efficiently and quickly. The wai I only needed an oil change this time. I did not have to wait for my service person. He dealt with my service request efficiently and quickly. The waiting area is very comfortable, and easy to browse around the showroom. I also appreciate the car wash. More
by SusanC
Employees Worked With
Henry Gao
February 02, 2019
Car dealership The London dealer was excellent. They treated us well. They went out of the way to get the color we deaired. Rick was excellent and professional. The London dealer was excellent. They treated us well. They went out of the way to get the color we deaired. Rick was excellent and professional. More
by Rachna
Employees Worked With
Other Employees :
Allan, Allan Calvert, Adam McCallum, Henry Gao
February 01, 2019
Wonderful Nice people help us a lot! We feel very comfortable! They are very professional, kind and friendly. They helped us find the best way to get the new ca Nice people help us a lot! We feel very comfortable! They are very professional, kind and friendly. They helped us find the best way to get the new car. Thanks! More
by oldcardead
Employees Worked With
Larry, Jack Ji
