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Lexus of London

London, ON

4.9
3,584 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,584 reviews

August 24, 2017

Service Appointment as usual, the service group are very good. Professional, well spoken and seem to care. The car was booked in advance and the job was completed ahead o More

by 2009RSX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

August 23, 2017

Henry Gao is a really nice dealer. Gao is very patient and polite. And the service is efficient. I fell good for my experience. I will recommend Gao if my friend go to Lexus. More

by zhen zhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
Jan 20, 2018 -

Lexus of London responded

Hi Zhen Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 22, 2017

Amazing costumer Service and experience with Stephanie Stephanie give me very good Costumer Service and she is very nice kind and helpful. And chris is very helpful and nice person . I highly recommend to More

by Arfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Arfan, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

August 21, 2017

#3 in the LS series for me and our 5 th Lexus as a family. Late at nigh too many commercials on TV so simultaneously, on my iPad looking at cars as usual. O, o, o, a pre-owned LS 460 L awd, premium luxury pack More

by mark460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Mark, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

August 20, 2017

ES 350 Purchase The dealer was very friendly and courteous. They worked hard to make a deal that everyone was happy with. Their service and attention to detail is e More

by Smiles44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Lyndsi Irwin
Jan 20, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

August 19, 2017

lexus of london I just get my new lexus rc 300, that's so cool,is very comfortable for driving,I love that.And the service is great. More

by mkye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 19, 2017

Excellence The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary More

by Mr. Sandringham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Paille
Jan 20, 2018 -

Lexus of London responded

Hi Mr. Sandringham, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

August 17, 2017

Excellent experience Sales represent very great view for the vehicle, and also with the patient explanation for everything I need to know. Very helpful and happy journey a More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Wang
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

August 12, 2017

Good service This establishment has a vision and goal to providing service. That mission isn't to just make money and bring the customer back after the car is bou More

by IS350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Paille, Henry Gao
Jan 20, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 07, 2017

Every level of service area delivers exceeding expectations From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus an More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Paille
Jan 20, 2018 -

Lexus of London responded

Hi Sandy, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

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