Lexus of London

Pleasant buying experience I recently purchased a 2017 NX200T. My sales advisor (Rick) was very knowledgeable and professional. The buying process went very smoothly and I am I recently purchased a 2017 NX200T. My sales advisor (Rick) was very knowledgeable and professional. The buying process went very smoothly and I am loving my new vehicle. I would have to say that this was the most pleasant experience I have had purchasing a vehicle. Thank you to Rick and the Lexus team. More

Service As always, Karen and Lexus of London provided efficient, courteous, service. I was in and out in minutes both when leaving the car and picking it up. As always, Karen and Lexus of London provided efficient, courteous, service. I was in and out in minutes both when leaving the car and picking it up. More

Fantastic I Just purchased a NX200T from Rick and Kylie. They were very enthusiastic, knowledgeable and applied no pressure. A pleasure to deal with, thanks I Just purchased a NX200T from Rick and Kylie. They were very enthusiastic, knowledgeable and applied no pressure. A pleasure to deal with, thanks so much! More

Stephanie Sales Person I stopped for a comparison price at London Lexus and Stephanie was more than happy to assist me. Very profession and knowledgeable of product, she qui I stopped for a comparison price at London Lexus and Stephanie was more than happy to assist me. Very profession and knowledgeable of product, she quickly understood the needs of our family. Altho we never purchased from her, she was a great ambassador for the company. She gets my recommendation. Smiles Tom More

Effortless and Uncomplicated I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hou I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hours later to a clean car full of gas and problem solved. It just doesn't get any easier than that!!! We live in a busy world but its refreshing to experience organized professionalism at its highest level! Karen and Romeo are a joy to deal with. More

great service from Romeo I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the e I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the evening. The work was completed very efficiently in a timely manner. Romeo seems very experienced in his knowledge of auto repair and talked to me about the whole process of the repair, which kept me at ease.Thanks Romeo. More

fantastic service Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean and comfortable service and waiting area More

Customer service is awesome!! I just picked up my new 2017 Lexus NX200t F sport and the salesmanship and customer service is impeccable to say the least! This is not my first pur I just picked up my new 2017 Lexus NX200t F sport and the salesmanship and customer service is impeccable to say the least! This is not my first purchase from Lexus of London, so as a repeat customer I was treated just as special as my first experience. The complete team is always courteous and very professional. They make me feel like a VIP every time I walk through the door whether it be for a service appointment or purchasing a vehicle. Thanks!! More

Very professional and patient Very happy about the car and the service , thank you Jack! He is very professional and patient! I already recommend him to my friends. Highly satisfi Very happy about the car and the service , thank you Jack! He is very professional and patient! I already recommend him to my friends. Highly satisfied! More

Finally 'time' my dream car and truly a dream team! For as long as I can remember I have wanted a BMW but, raising my children, an unplanned illness and "life" forced me to put that dream on hold. Then For as long as I can remember I have wanted a BMW but, raising my children, an unplanned illness and "life" forced me to put that dream on hold. Then as things finally got "normal", I allowed myself to do something I'd always wanted to do and, I explored the idea of buying a BMW X3 - because, it just made sense! I looked at other SUV makes and models but always came back to the idea of owning a BMW and so, I committed to the idea. I looked online daily and even went so far as to drive to Woodbridge to look at what I thought would be "my car" - no chance; it was, in short, a mess and definitely not worth the drive BUT.... just as we were pulling off the highway, I see that Lexus of London has the same car; better price, even lower mileage and I'd be spending my money closer to home! I immediately made an internet inquiry - it was Saturday, after all but Sue IMMEDIATELY responded to me with all the information I needed, I set up an appointment with her for Monday. The WHOLE team, from the time I entered Lexus, was warm and welcoming and exploring the offering on the X3 was a whole lot easier than I'd planned for; no dickering.... Sue explained that Lexus had adopted a new way of doing business, no negotiating, just right priced and although I didn't commit to purchasing when I left, I knew I had to have this vehicle and by the time I got home, the decision was made. I connected with Kylie and before too long, I had confirmation that I'd be taking delivery on Friday September 22nd! I arrived, my car was ready AND the Ladies of Lexus, my dream team, had gone so far as to purchase a set of authentic BMW plate holders for me - no dealer name, no nothing just B M W!! I can't even begin to express my gratitude for that gesture and what followed was just the bonus; I was handed off to their partners in service and technology - they showed me around my car (inside and out), set-up my Bluetooth and other options and made sure I was comfortable taking my car off their lot - yes, I have the manual and I will make my way through it BUT having people walk me through was value added, no question! I have purchased a car or two in my day but this experience tops them all AND if this is the last vehicle I ever buy, I am so thankful for the experience the Lexus team has given me - others could take a page from the Lexus of London book and be better for it. IF you are looking, consider Lexus - they will not disappoint! More