Lexus of London

Unbelievable Service I cannot say enough good things about the level of service for Lexus of London and particularly dealing with Romeo Nissan. I bought a pre-owned Maz I cannot say enough good things about the level of service for Lexus of London and particularly dealing with Romeo Nissan. I bought a pre-owned Mazda from them, and after about 2 months I was having issues with the hatchback. Despite them being under no obligation to fix the vehicle as it wasn't under warranty, they took it in not once, but twice to make sure it was fixed properly. They provided me with a courtesy car to use while they had my vehicle, they gave me updates throughout the week, and didn't charge me a dime. Romeo was an absolute pleasure to deal with and made sure to give me detailed updates about what the technicians had done and then explain anything I was unsure of. I have told everyone I know about how great the service is here at Lexus. 10/10 would recommend to ANYONE looking to purchase a car. More

Needed a replacement car. We had dealt with Sue in 2016 on our first purchase of an ES350. We loved our car but needed to replace it after year & a half as a careless driver to We had dealt with Sue in 2016 on our first purchase of an ES350. We loved our car but needed to replace it after year & a half as a careless driver took out the drivers side of the car & the insurance company wrote the vehicle off. Sue was able to track down another ES350 very quickly & give the insurance company all the information they needed to complete our claim. It was a very stressful time for us but Sue assured us that all would be fine & indeed we had a new car in our possession in no time at all! Thanks Sue! We are very happy with our new vehicle. More

Great experience, great car! We had a great experience purchasing an ES from Sue! She was patient and helpful throughout the entire process. We were in touch with Sue through visi We had a great experience purchasing an ES from Sue! She was patient and helpful throughout the entire process. We were in touch with Sue through visits, phone calls and emails and she was always available to answer questions. Love Lexus of London, love our new ES!!! More

Good! I dropped my car to dealer for maintenance. Nice service, fast, convenient. Explaining everything to the costumer with patience. It was a nice experie I dropped my car to dealer for maintenance. Nice service, fast, convenient. Explaining everything to the costumer with patience. It was a nice experience dealing with Henry Gao. More

Wonderfull Buying Experience Stephanie made my new car purchase such an enjoyable experience. Stephanie was extremely knowledgeable and listened to my needs. The process of purcha Stephanie made my new car purchase such an enjoyable experience. Stephanie was extremely knowledgeable and listened to my needs. The process of purchasing my new vehicle was the best I have experienced in years. I would like to thank Stephanie and all the staff at Lexus in London. More

COACH QUEEN Outstanding service and attention to our vehicle needs. Stephanie represents the Lexus brand perfectly. She is knowledgeable, confident and eager to b Outstanding service and attention to our vehicle needs. Stephanie represents the Lexus brand perfectly. She is knowledgeable, confident and eager to be helpful when addressing our purchase needs. A great buying experience. Tom and Margaret Meathrel More

Extremely comfortable!! I have never felt so comfortable before in my life when buying a new car. This is our 5th new vehicle and most sales rep I feel are nice to you becau I have never felt so comfortable before in my life when buying a new car. This is our 5th new vehicle and most sales rep I feel are nice to you because they want to maximize sales for themselves but not with Sue. Thank you for selling our family a vehicle that we love and have no regrets. More

Great Experience Probably the best car purchasing experience I've ever had. Stephanie was clear and transparent with our dealings together and absolutely got me an ex Probably the best car purchasing experience I've ever had. Stephanie was clear and transparent with our dealings together and absolutely got me an excellent deal on my new lease as well as helping me get out of my other lease with no early termination penalties. Will definitely do business there again in the future. More

Nice, comfortable and professional Jack can consider from custom's point of view, helping me select the one that fit me best, he clearly knows the difference between different trim leve Jack can consider from custom's point of view, helping me select the one that fit me best, he clearly knows the difference between different trim levels and can professionally answer my questions. I feel comfortable when i was talking with him. More

Excellent support during decision to purchase/lease a new RX Stephanie responded to my email immediately when I was initially looking to make a decision to purchase a Lexus. She answered several back and Fort Stephanie responded to my email immediately when I was initially looking to make a decision to purchase a Lexus. She answered several back and Fort questions that we had always cheerful and without any pressure. We ultimately met with Stephanie to finalize our decision. She was extremely helpful during our decision to purchase or lease the vehicle. Both my husband and I felt very comfortable and did not feel any pressure. We would like to acknowledge Stephanie for her professionalism and pleasant, friendly manner. We are extremely satisfied with the support that we received. More