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Lexus of London
London, ON
4,424 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,424 reviews
January 02, 2020
Excellent Experience Very satisfying and great experience at Lexus of London so far. Sue Vincent has been a great salesperson, very helpful and understanding with a person Very satisfying and great experience at Lexus of London so far. Sue Vincent has been a great salesperson, very helpful and understanding with a personal touch. Lauren Rossini was great to work with, few other people I met with were very cordial and helpful. A believed-to-be-minor vehicle ongoing issue is being very aptly handled very well by Chris Pinelli, who has been wonderful to deal with offering prompt help. Looking forward to a long relation and thankful for the experience. More
by Manas Sharma
January 01, 2020
We were helped by Kevin while purchasing our 2016 IS350, Thomas while preparing financing and Rick/Kevin for delivery. Fantastic guys all around, super helpful and knowledgeable about the cars and purchase Thomas while preparing financing and Rick/Kevin for delivery. Fantastic guys all around, super helpful and knowledgeable about the cars and purchase. There were no surprises and we were made to feel comfortable during every visit. I can't say enough about how well we were treated. Thanks again, I will recommend your dealership to all my friends. More
by e.jwitz
December 31, 2019
Fantastic experience. Kevin, Rick and Thomas were all extremely helpful and friendly! Everyone explained everything thoroughly and made us feel right at home. Thank you so much, LOVE the car! extremely helpful and friendly! Everyone explained everything thoroughly and made us feel right at home. Thank you so much, LOVE the car! More
by JessBV
December 27, 2019
I m really surprised for the service in Lexus of London because allen is a great sales I never met. Really helpful and comfortable! He can know what I want everytime. And, he also got good price for me. because allen is a great sales I never met. Really helpful and comfortable! He can know what I want everytime. And, he also got good price for me. More
by jasonhoo0066
Employees Worked With
Allen Zhang
December 27, 2019
allen is a great sales advisor, friendly and professional. He helped us a lot to get our favourite Lexus one. Very great experience here. Awesome! professional. He helped us a lot to get our favourite Lexus one. Very great experience here. Awesome! More
by Tony
Employees Worked With
Jack Ji, Allen Zhang
December 27, 2019
The service he provided is excellent. Nice introduction to all the car models and very patient when asked some vehicle questions. May introduce him to other customers to all the car models and very patient when asked some vehicle questions. May introduce him to other customers More
by Karen
Employees Worked With
Allen Zhang
December 25, 2019
Excellent service!we were very happy with the service Larry Liang provided. He had helped so much throughout the process and had been very patient in the whole time Larry Liang provided. He had helped so much throughout the process and had been very patient in the whole time More
by Maplecat
Employees Worked With
December 25, 2019
The service in Lexus of london is great. Larry is patient and knowledgeable. The payment options are flexible. I would recommend it to anyone who are interested in Lexus vehicle and knowledgeable. The payment options are flexible. I would recommend it to anyone who are interested in Lexus vehicle More
by Greg
Employees Worked With
December 21, 2019
I had a wonderful purchasing experience today, His I had a wonderful purchasing experience today, His integrative analyzation and professional service was really impressive. He gave me a reasonable p I had a wonderful purchasing experience today, His integrative analyzation and professional service was really impressive. He gave me a reasonable price and good suggestions which was shown your company has trained your excellent employee. I appreciate for choosing your brunch. More
by Christina
December 20, 2019
Looking for an rfid blocking device We had heard on the news that Lexus dealers were offering their clients these rfid blocking devices. When I called the reception put me through to sa We had heard on the news that Lexus dealers were offering their clients these rfid blocking devices. When I called the reception put me through to sales. Kevin in sales asked if he could assist me and I explained what we had heard. He had not heard this and said he would see if service could help me. A minute or two later he came back on and indicated this dealership was not aware of this and did not have these to give out. He indicated that some clients had ordered them on line and had them mailed to their homes. I thanked him for looking into it for me. More
by westelakenart
Employees Worked With
Other Employees :
Karen Campbell, Sue Vincent, Henry Gao, Kevin Gittens
