Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,328 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,328 reviews
November 07, 2019
Larry Liang was very helpful. This is my first car and he helped me go through all the process of leasing a car. Thanks for speaking in mandarin to my parents. They felt confortab This is my first car and he helped me go through all the process of leasing a car. Thanks for speaking in mandarin to my parents. They felt confortable throughout the process of leasing a Lexus. More
by Eugenia
November 06, 2019
Time for Winter Tires Once again, an excellent experience dealing with the service department at Lexus of London. Romeo was very accomodating to my schedule, and made sure Once again, an excellent experience dealing with the service department at Lexus of London. Romeo was very accomodating to my schedule, and made sure my vehicle is ready for the upcoming winter season. Thanks again for the first class treatment, will see you soon for my next service appointment. Sincerely, Angelo Trakas More
by Angelo T
November 05, 2019
Amazing service provided. I was interested at buying the 2019 ES350, Larry is very patient and gave me very detailed and helpful guide about this Model. Will definitely recommend him to anyone who want to v 2019 ES350, Larry is very patient and gave me very detailed and helpful guide about this Model. Will definitely recommend him to anyone who want to visit Lexus London More
by Weizhi Chen
Employees Worked With
November 05, 2019
Fast service, great value Service staff is very friendly, the pre todo list was explained in detail and the work done was covered afterwards. The price was very reasonable and Service staff is very friendly, the pre todo list was explained in detail and the work done was covered afterwards. The price was very reasonable and the loaner car was fun to drive. Oh, and they washed my car and gave the inside a wipe. My wife and I are always delighted. More
by Monty Mitchell
November 04, 2019
Great, personal service as always! Lexus of London takes care of customers and their vehicles. Romeo Nissan was terrific in his attention to detail and a pleasure to deal with! Lexus of London takes care of customers and their vehicles. Romeo Nissan was terrific in his attention to detail and a pleasure to deal with! More
by peterandsandra
Employees Worked With
November 04, 2019
Organized auto trade and new car pick up Friendly and well informed employees in a pleasant setting. The trade and purchase was completed with no issues. I received a detailed seminar on my n Friendly and well informed employees in a pleasant setting. The trade and purchase was completed with no issues. I received a detailed seminar on my new car including set up of technology. I received clear instructions on how to pursue any subsequent issues. A first rate dealership, who has given this level of service consistently. More
by Grampie
Employees Worked With
Other Employees :
Nathan Butcher, Allan Calvert, Karen Campbell, Adam McCallum, Lauren Rossini
November 04, 2019
Bought my first car from this dealership and had a great experience. Everything was really easy and everyone was very helpful. The staff was very friendly and answered all my questions. Couldn’t have asked experience. Everything was really easy and everyone was very helpful. The staff was very friendly and answered all my questions. Couldn’t have asked for a better experience! More
by Kayla
Employees Worked With
Sue Vincent
November 01, 2019
Always amazing service from Lexus of London. I wouldn’t take my IS350 anywhere else for service. My car is fairly tricked out and I don’t hesitate to hands my keys over to Service advisor Romeo. Staff is a take my IS350 anywhere else for service. My car is fairly tricked out and I don’t hesitate to hands my keys over to Service advisor Romeo. Staff is always courteous and helpful in the Lexus lounge as well. More
by Sean
Employees Worked With
Other Employees :
Karen Campbell, Rhonda Thompson, Shelby Chisholm
November 01, 2019
This is our first Lexus and Sue was very accommodating. Very knowledgeable and friendly. The service from the dealership was great. Overall a pleasant experience. Very knowledgeable and friendly. The service from the dealership was great. Overall a pleasant experience. More
by Apple
Employees Worked With
Sue Vincent
November 01, 2019
Im so thankful that I never have to worry about taking my vehicle in for service. Stopped in for a last minute tire repair and everyone is always helpful. vehicle in for service. Stopped in for a last minute tire repair and everyone is always helpful. More
by Katiegirl
