Lexus of London

The Best car buying experience ever! I am new to the Lexus family, having just leased a beautiful IS 350! I was intending to look at 3 different luxury vehicles and started by emailing Le I am new to the Lexus family, having just leased a beautiful IS 350! I was intending to look at 3 different luxury vehicles and started by emailing Lexus of london to look at an IS. I heard back instantly from Stephanie....she was so pleasant , professional and helpful. We scheduled a time to view the car, and I felt as though I had been purchasing my cars there for years.....I decided on a vehicle, that day and didn’t even pursue looking at the other vehicles I had in mind! My experience only got better, on picking up my new car, Stephanie stayed beyond her schedule shift, to welcome me to the Lexus family! Wow! I have dealt with the same luxury dealership for 15 years , and was regretting having to leave them due to location change.......but I must say.....I have no regrets! Outstanding professionalism and customer service......second to none! Lillian Mess More

Lexus revisited Having owned and leased Lexus vehicles in the past and totally enjoyed the experience, my wife and I recently visited Lexus of London to test drive a Having owned and leased Lexus vehicles in the past and totally enjoyed the experience, my wife and I recently visited Lexus of London to test drive a new vehicle. We were warmly greeted by Stephanie Shearsby, who made us comfortable and proceeded to 'set us up with our ride of choice'. We would recommend Stephanie to potential purchasers as a warm and knowledgeable Lexus representative. More

First time at Lexus Of London I came in to see a used 2014 Honda Civic EX . It was one that I was looking for! I ventured in not even knowing if it was still available. I was ple I came in to see a used 2014 Honda Civic EX . It was one that I was looking for! I ventured in not even knowing if it was still available. I was pleased to find it still on the lot! Sue Vincent looked after me promptly. After a short visual inspection and test drive we sat down and made a deal. Sue was very pleasant and made the experience a pleasurable one. A week after I got the car home I noticed a few scratches while washing the car. I contacted Sue and was told I could bring the car in at my convenience for some touch ups. Exceptional service! I highly recommend this dealership and in particular Sue Vincent!! More

Excellent service Seamless experience start to finish. Rick was very professional and knowledgeable. We even received the vehicle a week early which was a pleasant surp Seamless experience start to finish. Rick was very professional and knowledgeable. We even received the vehicle a week early which was a pleasant surprise!! Would highly recommend Rick and the dealership. More

Great service even when you buy as is off the lot. Had a great time and a nice truck too. Thanks Stephanie shearsby. I'll be sure to recommend you to the people that are in Had a great time and a nice truck too. Thanks Stephanie shearsby. I'll be sure to recommend you to the people that are in More

New to me 2015 RX 350 My husband suggested I take a look at an RX 350. I sent a note online to ensure the vehicle was still available to save time. I received a prompt re My husband suggested I take a look at an RX 350. I sent a note online to ensure the vehicle was still available to save time. I received a prompt response from Stephanie; whom I met the following day. I loved the vehicle! Stephanie was very friendly and knowledgeable. There was zero pressure. We purchased my new car later that day. The pick up/delivery walk thru was fantastic. They made sure I was comfortable before leaving. It’s been a week and my kids and I love it. Thank you. More

purchase of 2015 RX After driving an hour outside of London to the dealership, we were greeted by Rob Ellsworth who was very pleasant and knowledgable about the used RX t After driving an hour outside of London to the dealership, we were greeted by Rob Ellsworth who was very pleasant and knowledgable about the used RX that we were interested in from the internet. Stephanie Shearsby had provided all details about the vehicle so that we were fully informed prior to driving to London. We proceeded that day with the purchase and picked the car up 3 days later. The experience that day was just as pleasant and informative as previous. More

Extremely reliable product and service Car is 5 years old. I only ever go in for regular service. Prices same or lower than Chrysler and GM but service is better. They provide a loaner, I g Car is 5 years old. I only ever go in for regular service. Prices same or lower than Chrysler and GM but service is better. They provide a loaner, I got a new ES350 this time, they cleaned my RX inside and out. Explained all charges up front and again after. Romeo, Henry, Karen are very friendly and courteous. I’ve owned cars for 46 years. Initial Lexus cost was a little higher than my GM and Chrysler but over the life of the Lexus ES and RX products they are far cheaper to own. Looking to buy? Call Rick, I’ve bought several from him. More

Maintenance Service as expected Service appointment proceeded smoothly without any problems. The service required about 2 hours. I enjoyed coffee and reading while I waited. The car Service appointment proceeded smoothly without any problems. The service required about 2 hours. I enjoyed coffee and reading while I waited. The car was washed, and looked great after servicing. While driving home I did not notice any problems, therefore overall this was a successful event. Service manager, Karen, was professional and pleasant to deal with. More

Great Service Well done and professional service. As a long-term customer (15 years) I have yet to be dissatisfied with the quality of the service. Staff are kno Well done and professional service. As a long-term customer (15 years) I have yet to be dissatisfied with the quality of the service. Staff are knowledgeable and friendly. More