Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,328 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,328 reviews
December 13, 2019
Great service but not interested in car.Chose another Great service but not interested in car. Chose another make. No fault of the sales representative. Sales rep was very attentive. Thanks for your tim Great service but not interested in car. Chose another make. No fault of the sales representative. Sales rep was very attentive. Thanks for your time and expertise. More
by dmvanbommel
Employees Worked With
December 13, 2019
Very professional...very patient..very knowledgeable Top professional staff. Top knowledgeable staff....friendly and Patient A joy to deal with!! And a sense of humor! I’m pleased to send this info Top professional staff. Top knowledgeable staff....friendly and Patient A joy to deal with!! And a sense of humor! I’m pleased to send this information forward! More
by ggoudy
Employees Worked With
Allan Calvert, Tom Hiscott, Jordan Hallman
December 12, 2019
I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. More
by patrick10small
Employees Worked With
Other Employees :
Adam McCallum, Tom Hiscott, Rhonda Thompson, Lauren Rossini, Shelby Chisholm
December 12, 2019
Quality Quality Quality Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), t Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), the very capable service advisors and shop staff and everyone else at the dealership make the purchase and ownership experience most enjoyable. More
by craig
Employees Worked With
Allan Calvert, Sue Vincent, Lauren Rossini, Jordan Hallman
December 11, 2019
Thank you Larry and Lauren for your help and professional advice. Very professional approach towards the clients. It was pleasure dealing with both of you! advice. Very professional approach towards the clients. It was pleasure dealing with both of you! More
by Mariya N.
December 10, 2019
Great Service with no Airs Very attentive personnel with the guest in mind first and foremost. Some improvement could be made when estimating delivery dates however in the end a Very attentive personnel with the guest in mind first and foremost. Some improvement could be made when estimating delivery dates however in the end all was excellent. The initial owner presentation in the showroom was unique and exceptional, a great idea and leaves the customer feeling very SPECIAL! Kudos to all for a great atmosphere. More
by Ross
December 08, 2019
Very friendly atmosphere, nice people are working in the dealership . Especially Larry Laing helps me to find right suv to buy . He is the best !!! dealership . Especially Larry Laing helps me to find right suv to buy . He is the best !!! More
by Fuatabdurahman
Employees Worked With
December 07, 2019
I am so appreciate that Larry and Rita gave me the good services today. They help me to fix my problems. Thank you so much. services today. They help me to fix my problems. Thank you so much. More
by Janetlin185
Employees Worked With
December 07, 2019
service Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best to book regular appointments well in advance. More
by Jim
Employees Worked With
December 06, 2019
Outstanding customer Service My RX 350 16,000km service was needed, but I was unable to get myself down too the Lexus of London because my schedule was full. I live 100km from L My RX 350 16,000km service was needed, but I was unable to get myself down too the Lexus of London because my schedule was full. I live 100km from London. I was able to schedule my vehicle for service , and have Allan Calvert from Lexus of London, who lives near by take it with him to work, and gave me a loaner to use. The service work was completed and Allan drop the off in my drive way, at the end of the day. Thank you for your outstanding Customer Service. More
by Curlyguy
Employees Worked With
Allan Calvert, Shelby Chisholm
