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Lexus of London
London, ON
3,641 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,642 reviews
June 12, 2018
Super service given by new salesman, Rob!!! I recently purchased a new to me, BMW X3. I traded in a Jeep and Aron was very helpful and gave needed advice all throughout the process. We were his I recently purchased a new to me, BMW X3. I traded in a Jeep and Aron was very helpful and gave needed advice all throughout the process. We were his first sale, so congratulations to Rob, he was professional and helpful. If Rob didn’t have an answer he quickly got the answer and really tried to make us happy and comfortable with the purchase. Thanks, Rob for your assistance and guidance!!!! More
by Wiseman 4
Employees Worked With
Rob Ellsworth
Helpful June 12, 2018
Excellent Service Went in to have my air conditioning diagnosed as it was blowing cool air on one side and warm on the other. Romeo said it could be one of two differen Went in to have my air conditioning diagnosed as it was blowing cool air on one side and warm on the other. Romeo said it could be one of two different things and after having it looked at one of the things was right. It's nice to have a service advisors who know your vehicle. More
by Nexsys
June 11, 2018
Service Appt I always feel valued and appreciated whenever I take my vehicle in for routine service. Lexus of London is even a pleasure to wait at while the serv I always feel valued and appreciated whenever I take my vehicle in for routine service. Lexus of London is even a pleasure to wait at while the service wizards do their thing! More
by Judy
Employees Worked With
Henry Gao, Allan Calvert
June 08, 2018
Service Very Friendly and very helpful!! Zaid was awesome to work with. Customers are treated very well. My first visit and it was awesome. I will definit Very Friendly and very helpful!! Zaid was awesome to work with. Customers are treated very well. My first visit and it was awesome. I will definitely be going back. Adam and Romeo were great as well. Thank you so much More
by belmont123
Employees Worked With
Zaid Joudah
June 07, 2018
Perfect Experience Stephanie treated me professionally and kindly. She knew exactly what I wanted and was extremely knowledgeable and efficient. Once I made my decision Stephanie treated me professionally and kindly. She knew exactly what I wanted and was extremely knowledgeable and efficient. Once I made my decision on the car the process to purchase was seamless. Best experience I have had purchasing a car. Everyone at the dealership made me feel very welcome. More
by Monty4415
Employees Worked With
June 06, 2018
Excellent service They are very customer focused.. They go out of their way to help you. Their on line booking system works well, thumbs up to that. They are very customer focused.. They go out of their way to help you. Their on line booking system works well, thumbs up to that. More
by Sjtwilson
Employees Worked With
Henry Gao
June 06, 2018
Purchase of vehicle Purchased 2014 Rx 350 yesterday. Service rep. Romeo Nissan, Sales rep. Sue Vincent, and Vehicle delivery rep. Natalie Marsh were very generous and pro Purchased 2014 Rx 350 yesterday. Service rep. Romeo Nissan, Sales rep. Sue Vincent, and Vehicle delivery rep. Natalie Marsh were very generous and professional with my wife and I in handling and addressing our needs. Since we are 80+ it was quite a challenge to understand all the details, but we are confident that with their help we now have the info and if necessary the backup needed. The whole experience was very professional and we would recommend them to our friends. Thanks More
by Dave and Mary
June 01, 2018
Routine service Everything well done. It was ust a routine service for less than $100 but the same attention as if it were thousands. Touch up of scratch on fender at Everything well done. It was ust a routine service for less than $100 but the same attention as if it were thousands. Touch up of scratch on fender at no chage was a nice touch More
by Hilstad
Employees Worked With
Zaid Joudah
May 31, 2018
Always a great experience! Took my Lexus RX350 FSport3 in for service today. Always a great experience! Great service and the added bonus of a nice clean car inside and out : Took my Lexus RX350 FSport3 in for service today. Always a great experience! Great service and the added bonus of a nice clean car inside and out :) :) Very happy proud Lexus owner. And so very proud it was built right nearby in Cambridge, Ont. Thank you Lexus of London! More
by Sue & Tom Cates
May 31, 2018
Sue is a great salesperson We leased a Lexus IS 300 in 2016 from Sue and when we decided to upgrade to an RX 350 we went straight back to Sue as she is very knowledgeable and gr We leased a Lexus IS 300 in 2016 from Sue and when we decided to upgrade to an RX 350 we went straight back to Sue as she is very knowledgeable and great customer service skills. She understood what we were looking for and explained different options. She was very patient and supportive and in the end we were able to find the perfect RX350 for our family. When we picked up the car it was immaculate and Sue took the time to explain all the features in the SUV. Lexus is a great dealership and Sue is the number one salesperson to go to. Thank you. More
by NikaLexus
