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Lexus of London
London, ON
4,179 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,179 reviews
November 07, 2019
Great service, competent and friendly staff. I have dealt with Lexus of London since I bought a used 2008 RX 350 in 2010. Tom Hiscott was my sales representative and he is a first class person. I have dealt with Lexus of London since I bought a used 2008 RX 350 in 2010. Tom Hiscott was my sales representative and he is a first class person. I have also dealt with Adam MacCallum, Romeo Nissan, Karen Campbell and many others in your service and parts departments and received great service at all times. Although I did not purchase my latest used vehicle (2015 RX 350) there, I did deal again with Tom beforehand and he tried his best to meet my needs. However, the vehicle I chose came from Heffner in Kitchener where the vehicle was the colour and had the equipment I wanted. However, I still get all my service at Lexus of London. More
by CharliePratt
Employees Worked With
Other Employees :
Adam McCallum, Tom Hiscott
November 07, 2019
Winter tire issue I have always had great service at Lexus of London. Sales and service staff have been excelent to work with and service work has been great. I have always had great service at Lexus of London. Sales and service staff have been excelent to work with and service work has been great. More
by Satisfied Customer
Employees Worked With
Other Employees :
Tom Hiscott, Shelby Chisholm
November 06, 2019
Time for Winter Tires Once again, an excellent experience dealing with the service department at Lexus of London. Romeo was very accomodating to my schedule, and made sure Once again, an excellent experience dealing with the service department at Lexus of London. Romeo was very accomodating to my schedule, and made sure my vehicle is ready for the upcoming winter season. Thanks again for the first class treatment, will see you soon for my next service appointment. Sincerely, Angelo Trakas More
by Angelo T
November 05, 2019
Fast service, great value Service staff is very friendly, the pre todo list was explained in detail and the work done was covered afterwards. The price was very reasonable and Service staff is very friendly, the pre todo list was explained in detail and the work done was covered afterwards. The price was very reasonable and the loaner car was fun to drive. Oh, and they washed my car and gave the inside a wipe. My wife and I are always delighted. More
by Monty Mitchell
November 05, 2019
Amazing service provided. I was interested at buying the 2019 ES350, Larry is very patient and gave me very detailed and helpful guide about this Model. Will definitely recommend him to anyone who want to v 2019 ES350, Larry is very patient and gave me very detailed and helpful guide about this Model. Will definitely recommend him to anyone who want to visit Lexus London More
by Weizhi Chen
Employees Worked With
November 04, 2019
Organized auto trade and new car pick up Friendly and well informed employees in a pleasant setting. The trade and purchase was completed with no issues. I received a detailed seminar on my n Friendly and well informed employees in a pleasant setting. The trade and purchase was completed with no issues. I received a detailed seminar on my new car including set up of technology. I received clear instructions on how to pursue any subsequent issues. A first rate dealership, who has given this level of service consistently. More
by Grampie
Employees Worked With
Other Employees :
Nathan Butcher, Allan Calvert, Adam McCallum, Lauren Rossini
November 04, 2019
Bought my first car from this dealership and had a great experience. Everything was really easy and everyone was very helpful. The staff was very friendly and answered all my questions. Couldn’t have asked experience. Everything was really easy and everyone was very helpful. The staff was very friendly and answered all my questions. Couldn’t have asked for a better experience! More
by Kayla
Employees Worked With
Sue Vincent
November 04, 2019
Great, personal service as always! Lexus of London takes care of customers and their vehicles. Romeo Nissan was terrific in his attention to detail and a pleasure to deal with! Lexus of London takes care of customers and their vehicles. Romeo Nissan was terrific in his attention to detail and a pleasure to deal with! More
by peterandsandra
Employees Worked With
November 01, 2019
Purchase of 2019 RX 350 Purchased a 2019 RX350 at Lexus of London, great dealership and the sales team was exceptional. Would recommend that anyone looking for a luxury SUV t Purchased a 2019 RX350 at Lexus of London, great dealership and the sales team was exceptional. Would recommend that anyone looking for a luxury SUV to check these guys / gals out. One of the most comforting aspects of owning a vehicle is customer support and service, Lexus of London have these aspects nailed down. Great job. More
by JohnnyG
Employees Worked With
Sue Vincent, Lauren Rossini
November 01, 2019
This is our first Lexus and Sue was very accommodating. Very knowledgeable and friendly. The service from the dealership was great. Overall a pleasant experience. Very knowledgeable and friendly. The service from the dealership was great. Overall a pleasant experience. More
by Apple
Employees Worked With
Sue Vincent
