Lexus of London

satisfied client I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I also had a vehicle to trade which they had not seen. We both did our due diligence by phone and my salesperson took my questions and responded to them very professionally. When she had to consult with a shop technician, she did so to ensure that I , the customer, was given accurate information. There was no intense sales pressure, We even changed vehicles midway during our discussions as she felt that the one I purchased was more aligned with my needs. We were also able to negotiate a fair price for my trade in based on mutual trust. Payment options were handled by their Business office and optional coverages (eg Extended Warranty) were well explained. On closing day, all papers were ready and the process took approximately 1.5 hours. Both vehicles were diligently checked over and minor issues were addressed. Their delivery person took the time to walk us through and explain the features of the vehicle, a job she obviously likes doing. She also mentioned that she will serve as an ongoing resource should we have any questions. With our salesperson 'quarterbacking' our purchase, this was an excellent purchasing experience. More

Excellent Warranty Service!!! Took our Lexus in for warranty service a couple of weeks ago and as always the service staff was very prompt, prepared and organized. Romeo did a sup Took our Lexus in for warranty service a couple of weeks ago and as always the service staff was very prompt, prepared and organized. Romeo did a super job as always keeping me informed throughout the process. More

Excellent service Helpful staff provides convenience to me. Yuan Ji and Henry Gao are patient and very professional. I will recommend my friends to London lexus if they Helpful staff provides convenience to me. Yuan Ji and Henry Gao are patient and very professional. I will recommend my friends to London lexus if they would like to buy cars. More

Excellent service. Kept me informed on the progress of my service visit. Car was ready on time, including washing. I am very happy with this dealership. Kept me informed on the progress of my service visit. Car was ready on time, including washing. I am very happy with this dealership. More

My car shopping experience I am looking for my second car. I always like Lexus, Lexus of London‘s environment is very nice and I feel very comfortable. Thanks to jack and helen I am looking for my second car. I always like Lexus, Lexus of London‘s environment is very nice and I feel very comfortable. Thanks to jack and helen I have learn a lot about IS and I really like the car. I am hoping soon or later I can get my new car. More

Extremely Impressed! First of all, I want to say that I normally do not write any reviews about any product or service, but I felt that writing a review about Stephanie an First of all, I want to say that I normally do not write any reviews about any product or service, but I felt that writing a review about Stephanie and Lexus London's customer service was a must; to be honest, I am very skeptical about the majority of dealerships, but Lexus London was incredible, in particular, Stephanie's considerate attitude and thoughtfulness. One evening I inquired about a vehicle online, and within minutes, Stephanie had responded and asked if she could do anything to answer any of my questions and schedule a time to view the vehicle. Despite my busy schedule, she was able to accommodate all of my needs and was extremely flexible. Within a couple of days, I purchased the vehicle and was extremely amazed by the efficiency of the entire process. Not only was Stephanie incredible, the entire staff was fantastic, too -- they even held the doors open for us which I rarely see happen these days especially at car dealerships. They shook our hands, were extremely genuine and had a positive and welcoming attitude all around! Even on the day that I picked up the vehicle, the service was brilliant! Lauren did a fantastic job handling and addressing all the paperwork and sales representative, Allan Calvert, hand delivered my insurance and ownership documentation in a beautiful thank you card in Bright's Grove. I truly cannot say enough praises about my experience at Lexus London -- even my children were extremely impressed as well as we had already visited several other dealerships and were not too impressed with the service. Overall, thank you, Stephanie, for your great customer service -- you were truly fantastic! And, Allan and Lauren, thank you so much for all of your help as well. Thank you to the entire Lexus London team -- you are great! Jenn and Family More

excellant Given the car had a lot of new features we had a lot of questions at the time of purchase and all were answered by Sue. When picking up the car the Given the car had a lot of new features we had a lot of questions at the time of purchase and all were answered by Sue. When picking up the car the process was handled in a speedy and professional manner and features were set up by Natalie. More

Service Experience Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and re Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and related requirements More

Excellent Service Had my car in for detailing and several minor repairs. All the staff were friendly and professional. Everything was done as requested and in the time Had my car in for detailing and several minor repairs. All the staff were friendly and professional. Everything was done as requested and in the time that was promised. More

Excellent Stephanie and the rest of the staff that assisted me and my wife were excellent. Very professional and helpful. We love our sports coupe and look forw Stephanie and the rest of the staff that assisted me and my wife were excellent. Very professional and helpful. We love our sports coupe and look forward to many years of enjoyment. More