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Lexus of London
London, ON
4,179 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,180 reviews
November 19, 2019
I find the dealership friendly & helpful. I am sorry they implemented a fee structure for their loaner cars. This seem petty and below what I have come to expect from Lexus. implemented a fee structure for their loaner cars. This seem petty and below what I have come to expect from Lexus. More
by Buthie
Employees Worked With
Shelby Chisholm
November 19, 2019
Well looked after! Welcomed as soon as we entered. Services required discussed immediately along with the costs of such services. Enjoyed looking at the showroom cars a Welcomed as soon as we entered. Services required discussed immediately along with the costs of such services. Enjoyed looking at the showroom cars and drinking coffee while reading the newspapers there. Car was washed and ready in a timely manner. More
by dvtrem
Employees Worked With
November 16, 2019
he has been very helpful for me. and the most important thing is he is also a super nice guy. he helped me to buy my first vehicle and everything went through well. thing is he is also a super nice guy. he helped me to buy my first vehicle and everything went through well. More
by Yushaoqing
Employees Worked With
Allen Zhang
November 15, 2019
Excellent customer service. Staff are very accommodating and goes that extra mile to ensure quality service. Highly recommended Lexus of London for quality service. A very friendly atmosphere. and goes that extra mile to ensure quality service. Highly recommended Lexus of London for quality service. A very friendly atmosphere. More
by RonP
Employees Worked With
Amanda
November 15, 2019
Allen has been very helpful through out my car buying process. I just relocated and in need of a car very soon. He kept me updated with the status and make the whole process fairly easy. I would recommen process. I just relocated and in need of a car very soon. He kept me updated with the status and make the whole process fairly easy. I would recommend Allen to anyone that’s looking for a Lexus! More
by Christina
Employees Worked With
Allen Zhang
November 15, 2019
Allen Allan is very kind and helpful, excellent employee for Lexus of London.All Lexus clients are well served. I will definitely advise my friends to buy Allan is very kind and helpful, excellent employee for Lexus of London.All Lexus clients are well served. I will definitely advise my friends to buy cars here. More
by Monson
Employees Worked With
Allen Zhang
November 14, 2019
Great service and personality! Helped us patiently to find what fits us. Larry also demonstrated his knowledge and passion about cars, which is huge plus. Would recommend to my fri Helped us patiently to find what fits us. Larry also demonstrated his knowledge and passion about cars, which is huge plus. Would recommend to my friends! More
by Frank
Employees Worked With
November 14, 2019
Everyone very freindly. Service was good. Did not finish job no parts. This was the 3rd time for one issue and 2 Nd for another issue. Again I have to return to dealership to get items repaired . Six months job no parts. This was the 3rd time for one issue and 2 Nd for another issue. Again I have to return to dealership to get items repaired . Six months ago they said brakes would get done next visit. Snag me in me for expecting to get completed. Now again I have to go back to dealership. You would think they would be ready for you. Little disappointed that I have to return again to get repeated job done again. This dealership has not completed the job. It is a Lexus dealership I would have expected more. This is reason for 3 stars. Again people friendly service on time just not completed . More
by Harleyridermarc
Employees Worked With
Shelby Chisholm
November 14, 2019
Usually great, but problems this time. The process is normally seamless and efficient, but this time parts were not there in time for the appointment and, over a week later, still have not The process is normally seamless and efficient, but this time parts were not there in time for the appointment and, over a week later, still have not arrived. There seems to be a coordination issue here that needs resolving. More
by ncampbell575
November 13, 2019
Exceptional Service Department Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. Reviews all points of the service and when picking up the car, any points that the technician had provided on the vehicle. Taking a car in for service is normally an inconvenience, but Romeo makes the experience enjoyable. More
by Carol
Employees Worked With
