Lexus of London

Friendly and knowledgeable My experiences at Lexus of London were very good. After visiting several other dealerships and speaking with their sales staff, I didn’t feel welcome My experiences at Lexus of London were very good. After visiting several other dealerships and speaking with their sales staff, I didn’t feel welcome so I kept looking. I found Lexus of London to be the most knowledgeable and friendly which led me to purchase my Lexus from them. Natalie was the first person I met and she was very helpful. Then Rick, Lauren and Kevin rounded out the time spent there. So glad I didn’t go elsewhere. More

Beyond Amazing We just received our 2018 RX350 yesterday and are still in happy shock. Our sales associate, Sue Vincent, was more than helpful. Her pure passion for We just received our 2018 RX350 yesterday and are still in happy shock. Our sales associate, Sue Vincent, was more than helpful. Her pure passion for cars in general and Lexus in particular shines through the moment you sit down with her. When we arrived to get our new suv, we were introduced to Kevin, who is the gentleman that walks you through every feature on our new vehicle. Yet again, we were beyond impressed with this young man's love and knowledge for Lexus. This is our first Lexus, but I can guarantee, that it will not be our last !! Susan and Wanda More

Fantastic Service Always a pleasant experience. From the time you walk in the door, till when you leave. They really make you feel welcome, and as tho, you matter. Always a pleasant experience. From the time you walk in the door, till when you leave. They really make you feel welcome, and as tho, you matter. More

Excellent service and the coffee is great too! Rick Watson has a way of making you feel comfortable during one of the processes that many of us dread, buying a car. Rick walked me through the vario Rick Watson has a way of making you feel comfortable during one of the processes that many of us dread, buying a car. Rick walked me through the various options and helped determine what was most important for my lifestyle. He was able to find what I was looking for, in the colour I wanted and had it prepared for my test drive. He was with me throughout the process, with the exception of the couple of times he was making some arrangements for the accessories I ordered and left me by their amazing coffee machine. I liked the French Vanilla coffee and the cappuccino. I think if they found a way to put one of those coffee machines in a car they would have a winner. Rick is well skilled at helping people like me, in a no pressure environment, to determine what I need with a wide variety of finance and leasing options. In a few days the tow package, window tint, and side mouldings had been installed and it was pick up day. Rick introduced me to a wonderful young lady, Natalie Marsh, who spent all the time I needed to walk through the delivery of the car. I can't believe the amount of convenience and safety features that are built into these cars now. Natalie walked me through how to turn features on and off, set up my phone to work through the car, set up my favourite radio channels, and on and on. I wanted to better understand the engine stop/start feature of when the car comes to a stop and the engines shuts off briefly, so we went for a test drive. Apparently this new feature saves fuel so thats a good thing, but it can be concerning if you don't know what is happening. Natalie also demonstrated how to adjust the rear door opening height to accommodate the garage door, which allows for a better fit when you get home. All in all, my experience with Rick, Natalie and everyone I interacted with at the dealership was professional, thorough, and very positive. The only downside, is that I seem to be craving their specialty coffees, so either I visit the dealership frequently or buy a new coffee machine:) More

Helpful, Fast and Professional I have recently had some body work done and a regular maintenance service to my GX470. My experience could not have been better! Well done!!!!! I have recently had some body work done and a regular maintenance service to my GX470. My experience could not have been better! Well done!!!!! More

Great service of our vehicle. Excellent staff Staff are pleasant, knowledgable and keep us up to date on the progress of the service on our car. Service work is very good. We always get good inf Staff are pleasant, knowledgable and keep us up to date on the progress of the service on our car. Service work is very good. We always get good information from everyone at the dealership. More

Service supurb From the quick online booking you pull your car into service to be greeted by service. I always feel important. They make sure that all your concern From the quick online booking you pull your car into service to be greeted by service. I always feel important. They make sure that all your concerns are met. They keep you informed as to the time your car will take. If you need a car to go somewhere you can get a loaner. My car is always washed and wiped down before the give it back. I always thought that dealerships were too expensive but I haven't found that. I would't go anywhere else More

Two thumbs up for Lexus of London It is a absolute pleasure to deal with Lexus of London. From entry into this dealership I am always greeted by very pleasant and professional staff. Y It is a absolute pleasure to deal with Lexus of London. From entry into this dealership I am always greeted by very pleasant and professional staff. You as a client will feel very comfortable as there are no pressure tactics from sales staff whether it be sales or service for your vehicle. Lexus is a great brand of vehicle. My wife has just leased her fourth RX 350 and I am currently leasing my third IS model. We are 100% satisfied with this dealership and will continue to deal with them for all of our vehicle needs. A big thank you to our sales person Tom Hiscott, it has been an absolute pleasure dealing with you for the past 10 years and looking forward to leasing many more vehicles at Lexus of London with you. More

Simply seamless! I will begin by saying that historically my loyalty has been to Mercedes. In large part my preference of vehicles focuses on both the actual vehicle a I will begin by saying that historically my loyalty has been to Mercedes. In large part my preference of vehicles focuses on both the actual vehicle and the associated customer service. From the moment we entered the dealership, until the time we drove our vehicle off of the showroom floor, the service from Lexus of London was simply impeccable. While the vehicle sold itself, the customer service provided by Rob and Lauren was second to none. Sorry Mercedes, I am afraid that I will be following Lexus in moving forward. Thank you Rob and Lauren! We are enjoying the new vehicle immensely. More

impressed I was extremely impressed with Alan, Sue and Kevin. They went above and beyond what was required. The deal Alan gave was amazing and the time Kevin sp I was extremely impressed with Alan, Sue and Kevin. They went above and beyond what was required. The deal Alan gave was amazing and the time Kevin spent making sure we understood all the added features was so helpful. Thank you More