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Lexus of London

London, ON

4.9
3,640 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,640 reviews

December 11, 2018

buying our second Lexus - a used 2015 200T very professional, knowledgeable, courteous, service oriented people in all of our dealings with this Lexus dealership. Last person we dealt with - Ke More

by JK & MKK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gittens, Kylie Ellis, Rui (Helen) Pan
December 06, 2018

extraordinary service from Lexus of London When some other nearby dealerships (high-end cars like Acura and MB) didn’t treat us like serious customers, the contrast with Sue with respect to th More

by Stanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Henry Gao, Natalie Marsh
November 30, 2018

Another enjoyable experience This is my 5th Lexus from Lexus of London and in the tradition of John Brandon, who I always dealt with in the past, I found the purchase experience f More

by Books
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2018

Great experience again Sue has always been great to deal with. She was helpful and made the process easy. Karen and Romeo in the service department are the best I have ever More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2018

Good experience This is the first time we bought a car. The experience is legendary. Helen is very patient and kind and helpful. Jack is nice. My father and I are ver More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rui (Helen) Pan
November 29, 2018

excellent purchasing experience Helen was extremely helpful. She explained all the dealer fees for me and also answered all the questions for me. Besides that, she also helped me to More

by Jane890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rui (Helen) Pan
November 22, 2018

Used car purchase I am very happy with the new Jeep I purchased. Rick and Lauren were a pleasure to deal with. I would recommend Lexus of London More

by Claude
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2018

New Car Purchase Rob was a pleasure to deal with both during the purchase and with follow up help. Lauren offered me the standard extras (rust proofing & extended warr More

by Howard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Ellsworth
November 21, 2018

Quick, courteous Rick was awesome! Answered all my questions and concerns, went above and beyond to help me get the vehicle I wanted and when I needed it. I would high More

by Brenda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2018

Best rates in all of Ontario If you are going to buy a Lexus in Ontario, it might be worth it to make the commute down to the Lexus of London. Not only is the team amazing and sup More

by Pkhabra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
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