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Lexus of London
London, ON
4,076 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,076 reviews
January 16, 2020
recognition Hello Today was our happy day to go to your dealership to pick up our new car. We meat Nathan Butcher he told us he will be the one to show everythin Hello Today was our happy day to go to your dealership to pick up our new car. We meat Nathan Butcher he told us he will be the one to show everything on our car and educate us how to use it. His friendliness his knowledge and patient where very pleasant for us. Not to many people we know in life who likes his job as much as Nathan does. As for us English is a second language , we felt so comfortable listening his voice his clear explanation and friendliness took our nervousness away. We are lucky to have him as a guidance on our first day to own our car. Thank you so much for your dedication. Regards Gabriella & Gyula Horvath More
by sogipuszi
Employees Worked With
Nathan Butcher
January 16, 2020
Outstanding Experience! Just picked up my 2020 LEXUS and again, I am extremely happy with everything. Rick Watson is AWESOME. This is my second LEXUS purchase and I love ever Just picked up my 2020 LEXUS and again, I am extremely happy with everything. Rick Watson is AWESOME. This is my second LEXUS purchase and I love everything about Lexus of London and Rick makes everything so smooth and easy. Proud to buy Canadian also! More
by Sue & Tom Cates
Employees Worked With
Other Employees :
Adam McCallum, Lauren Rossini, Shelby Chisholm, Nathan Butcher
January 12, 2020
Making Car Buying a Comfortable Experience We were assisted by both Sue Vincent and Rick Watson - both provided outstanding service, care and consideration.. A new car is a major purchase, so We were assisted by both Sue Vincent and Rick Watson - both provided outstanding service, care and consideration.. A new car is a major purchase, so top rated professionalism, product knowledge, trust and customer empathy are most required and appreciated. Both Rick and Sue had these qualities, as well as being really nice people to chat with and do business. Thank you! More
by mikeking
January 12, 2020
Sue and the manager Chris were outstanding. Just a short note to say that my experience purchasing an automobile from London Lexus was excellent. Very knowledgeable and helpful staff. Great expe Just a short note to say that my experience purchasing an automobile from London Lexus was excellent. Very knowledgeable and helpful staff. Great experience. Thanks Lance More
by Lance
January 12, 2020
Happy with my experience. My experience in the purchase of my new Lexus was quite positive. Rick Watson was knowledgeable, professional, polite and helpful. I would highly rec My experience in the purchase of my new Lexus was quite positive. Rick Watson was knowledgeable, professional, polite and helpful. I would highly recommend him. More
by Therese Coates Survey
Employees Worked With
Other Employees :
Nathan Butcher was excellent also. He was very helpful and patient when explaining the navigation system etc., Tom Hiscott
January 11, 2020
Lexus of London is simply outstanding in all areas. My extended family and friends have purchased or service over 10 vehicles here. You will not find a better dealership anywhere. Service is professionall extended family and friends have purchased or service over 10 vehicles here. You will not find a better dealership anywhere. Service is professionally completed with attention to my needs. Thank you Lexus. More
by Ed582
January 09, 2020
Sue was extremely knowledgeable, not pushy and she made this experience fun with her great sense of humour! There was no pressure from her or anyone on their team. this experience fun with her great sense of humour! There was no pressure from her or anyone on their team. More
by Samantha
Employees Worked With
January 08, 2020
Arrived without an appointment. Amanda was excellent in addressing our needs. I would recommend her to anyone. We needed a new battery. Lexus of London is an outstanding dealershi Amanda was excellent in addressing our needs. I would recommend her to anyone. We needed a new battery. Lexus of London is an outstanding dealership. More
by sbouskill
January 06, 2020
Happy with our new Lexus We recently leased a new Lexus after having other brands in the past and very happy with the move. Kevin Gittens was really helpful throughout the wh We recently leased a new Lexus after having other brands in the past and very happy with the move. Kevin Gittens was really helpful throughout the whole process. I would recommend this dealership. More
by Nh1972
January 03, 2020
I had an extremely nice experience with Lexus of London. The sales here are really helpful thoughout the whole process. I would highly recommend this dealership The sales here are really helpful thoughout the whole process. I would highly recommend this dealership More
by xali0830
